Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The battery lasts forever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect quality for what I was looking for, the app is easy to navigate and intuitive. Love the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user780132,
That's fantastic feedback! We are thrilled to know you are enjoying the premium sound quality of your WH-1000XM5 headphones. We intentionally designed the Sony | Sound Connect app to be intuitive for easily customizing features like the EQ and Adaptive Sound Control, and the simple touch controls make managing your audio effortless.
Thanks for choosing Sony.
Best regards,
Eliab
Awesome headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and battery life. Comfortable for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RWPR,
We are delighted to hear that you are enjoying your WH-1000XM5 headphones. Ensuring top-tier audio quality and exceptional comfort during extended listening sessions is exactly what we strive for, and it is wonderful to know the battery life is keeping up with your daily routine.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the comfort & sound of the Sony brand. The app is a game changer. Only downside I have is the Bluetooth connection cuts out sometimes & then comes back in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnnyjukebox62, Awesome! We're glad that you like the comfort and sound quality. For the Bluetooth connectivity issue, please ensure you're software is updated. You can launch the Headphones Connect app to check for software updates. Additional troubleshooting is available on the Help Guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
For further assistance, please email us at socialsupport@am.sony.com
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect fit and great sound!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these as birthday gift for our son and he loves them! Great sound and fit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL, Amazing! Good to know that these headphones were a perfect birthday gift for your son. We're so delighted to know he is enjoying the excellent sound quality and exceptional comfort of his new WH-1000XM5 headphones. Thank you for your purchase and for the 5-star rating! Enjoy! -Jess
Over 2,000 Five Star Reviews: I'll Add One More
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a much older pair of Bose noise cancelling headphones. I was actually going to buy another set of new Bose headphones until I read professional reviews comparing the Sony XM5 to the Bose QuietComfort Ultra. Both are top tier in noise cancelling, sound quality, comfort, and build quality. In every review, however, the Sony XM5's got the edge. I've always been very satisfied with other Sony products I've purchased over the years going all the way back to the 1970's, so I decided to switch teams on this purchase. I have to say, I am definitely very pleased with my choice. Using the Sony Headphones iOS app, I spent some time tweaking the EQ to get the sound to my liking. For me, the magic combination was selecting the Bright option and then bringing the Clear Bass up to +5. That said, with the EQ off right out of the box, these have a nice mellow, even tone that is very pleasing as well and probably closer to audio perfection than my choice. For my older ears, though, my tweaks help me hear my tunes the way I was able to without EQ when I was in my 20's. Last, but not least, I'd like to respond to some of the negative build quality comments I've read. I really have no idea how anyone ends up with broken headphones other than to completely abuse these bad boys. They are solidly built yet very light weight. All products have their limits, of course, but after several months of continuous use, I can't see how any of the components would fail without serious mishandling by the user. So yeah, with over 2,000 five-star reviews do I really need to add one more? No, but when you find something that's worth a positive review, it never hurts to put it out there. Enjoy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WSeith, Thanks for sharing your experience and positive feedback on the new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Black Friday Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of head phones. Really blocks out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, dFeelz!
We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Comfortable & Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound quality and are extremely comfortable on the ears for those long haul flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristaL, Fantastic! We're pleased to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality on these and since they're pretty light they're comfortable to wear for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarieD, That's wonderful! We're thrilled to hear that you like the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
Great Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality, light weight and super comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wieczguy,
It is great to hear that you are enjoying the light, comfortable fit and the incredible sound quality of your new headphones. We design every detail to ensure you can get lost in your favorite music for hours on end.
Thank you for choosing Sony to elevate your listening experience.
Best regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound; great seal; buttons too many/small
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the large cups and the good seal. Easy hook up to iPhone. For an older but IT-wise individual, the instructions and accessories are somewhat confusing. Audio is great! Very expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spinedoc, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Portability
Why don’t they fold?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and this is one version higher than my previous headset however, this version has such a large footprint. It doesn’t fold so the carrying case is large. I didn’t set it up, went back and upgraded to the 6.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 3angels,
We appreciate your honest feedback on the design of this particular headset. While we're glad you loved the color and the quality, we understand your point about the larger footprint and the non-folding design impacting portability, especially when compared to your previous model. We continuously strive to balance sound quality, features, and design, and user feedback like yours is incredibly valuable as we refine our products.
Thanks for choosing Sony, have a good day!
-DiegoV
- Pros mentioned:Sound quality
Crisp, clean, comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is crisp and clean, the fit is extremely comfortable, so happy with the purchase and the price well worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlbest, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
I Love them!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave a 4 because there isnt a way to tighten to stay on head, when i lay head back. They just slip right off:(. Very comfy and great sound, but not for those people that work out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouieAllen, We're glad that you like the comfort and sound quality. We also appreciate your feedback when using the headphones while laying head back. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction feature is the best and the information provided by the buttons is very useful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesB!
We are thrilled to hear how much you love your new WH-1000XM5 headphones. It is great to know that the button information is helpful and that the noise canceling is working so well for you!
These headphones are designed to make your music sound incredible while keeping things easy. Along with blocking out the world, they have a super comfortable, lightweight design and a battery that lasts all day, so you can listen without any interruptions.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I like these headphones. The sound is spot on and they are comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, Great! We're thrilled to hear that you like the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Nice headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. The carrying case came in more handy than I thought. The battery life is actually very nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you like the sound quality, carrying case, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The Best Noise-Cancelling Headphones I’ve Ever Own
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony WH-1000XM5 headphones exceeded every expectation. The noise cancellation is incredibly effective, the sound quality is rich and detailed, and the comfort is perfect even during long use. Battery life is excellent, and the smart features make daily use effortless. Truly a premium experience — worth every dollar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vidyaranya,
We are thrilled to hear that your WH-1000XM5 headphones are providing such a premium experience! It is wonderful to know that you are enjoying the rich sound quality and effective noise cancellation, and we are glad that the battery life and smart features are adding such ease to your daily listening sessions.
Thanks for choosing Sony to elevate your listening experience!
Best regards,
Dominick
- Pros mentioned:Sound quality, Weight
Excellent Father’s Day gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and light weight! We are using it daily both work and pleasure. The charging time is quick!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmetO,
We appreciate the 5-star rating and we're glad to hear that you like the sound quality, light weight design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Highly recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these before a flight and I can say they’re a major upgrade from my Airpod Pros! They’re comfortable and the noise cancellation is phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vinkenzieny! Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
I love these headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very comfortable and sound is excellent. Very sensitive to sweat tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User, We're glad that you like your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig