Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Would purchase again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar sound, amazing headphones, and great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for the great review! It brings us great joy to hear that you are so happy with your new WH-1000XM5.
These headphones feature our industry-leading Auto NC Optimizer, which automatically adjusts noise canceling based on your environment and they also include Speak-to-Chat technology that pauses your music when you start a conversation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony Noise Cancelling with Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and great sound. Comfortable earphones. Very pleased with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarveyC, Amazing! We're glad that you are enjoying the noise canceling, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
A Neurospicy Person's Best Friend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With or without the app, noise around me disappears almost entirely. Adding music to the mix and I can relax, unwind, and not worry about getting too overstimulated. Excellent for those who can get easily overstimulated with excessive/complex/loud noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VrellaB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Features I like the most
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable to wear. The look of them is great. Quality is also the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANAC,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones offer you both comfort and style, along with outstanding quality. We put great care into designing headphones that not only sound remarkable but also feel great to wear for long periods. Your appreciation motivates us to continue delivering products that enhance your everyday experience.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Portability
Likedoo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, it works, they are headphones. Wished they were more transportable like the 4s. Only complaint but better sound and look (personally).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
- Pros mentioned:Sound quality
Quality headset from bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5star quality, exellent performance i love this headset
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star review, GarryL!
We are absolutely delighted to hear that you love your WH-1000XM5 headset! It is wonderful to know that the performance and quality are meeting your expectations. We’ve worked hard to ensure these headphones deliver a world-class listening experience, and hearing that they’ve earned a "5-star" rating from you makes our day.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
BEST HEADPHONES!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its one of the best headphones I owned. Very comfortable and the sound is outstanding. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Premium sound and great noise cancelling. Very comfortable to wear fir long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KillerBug666, Thanks for sharing your feedback. We are glad that you like the sound quality and noise canceling feature of your new Sony WH1000XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is vary nice i can ware it for hours without them geting uncomfortable, and the Noise Canceling is great. Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YadiraT,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I used them everyday for work. They are light, comfortable and the sound quality is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderP, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Cewl!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope, i just don't like it muting my audio when i speak, but love the noise cancelation, so i ignore that default setting's irritability. I think ability to use an aux adapter the device should be on every headphone device,
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SylviaH!
We are so glad to hear that the WH-1000XM5 is "dope" and that the noise cancellation is hitting the mark for you!
That muting issue is actually a feature called Speak-to-Chat, and you can easily turn it off so it doesn't irritate you. To disable it without even opening the app, just hold two fingers to the right ear cup touch sensor until you hear the voice guidance say, "Speak-to-chat deactivated." Now you can sing or talk along without the audio pausing!
Also, we agree on the importance of wired options—that’s why we include a 3.5mm headphone jack and a cable in the box, so you can keep listening even if the battery runs out or you're using a device without Bluetooth.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal, loved the sound quality, my favorite thing is the battery life it is actually insane
I would recommend this to a friendBrand response from SonyListens
Posted .HI ChloeH, Awesome! We're glad that you love the sound, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, so comfortable and light weight , beautiful sleek look , and the noise cancellation is excellent. Definitely recommend, only down side is they aren’t sweat proof , so I can’t workout with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGarcia We're glad that you like the comfort, design, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
This is better that QC Ultra.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drive a semi truck and at the truck stops when I idle i cannot hear anything thanks to ANC on these. I tried Bose QC Ultra but I could still hear the idling noise. The XM5 has AI noise cancelling which actually works and I could feel the difference in public transport. Also Bose pays attention to highs and mids more than lows which sounds unpleasently loud to me. I love loud headphones but when they are properly tuned. The XM5 however is not as loud as Bose but because of the outstanding ANC you feel the music more on these. More details and less disturbing noises. Actually when ANC works properly you will get a feeling that these are louder than QC ultras. I had xm4 before these and I can tell the difference in sound is above on XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shok,
Thank you for sharing your detailed and valuable feedback with us. We deeply apologize for the issues you experienced with our product. Your comments about the noise canceling feature and sound tuning of the WH1000XM5 headphones are truly appreciated. We are committed to continually improving our products and will certainly take your feedback into consideration in our future developments. Thank you for choosing Sony and we hope to continue to provide you with a satisfying audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my son and he loves them Only challenge on my end is if you don't switch on the outside sound, the headphones are truly quiet and you won't hear any outside noise, including your parents yelling for you to come down to dinner......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeyPro,
Thank you so much for the 5 stars! It sounds like the WH1000XM5 headphones were the perfect Christmas gift for your son! With that top-notch noise-canceling, it’s no surprise he’s fully immersed—but we understand how it might make dinner time a challenge! Thank you for choosing Sony! -Maria
Why You Can't Use These For Gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say enough about how great these headphones are. The noise cancellation is amazing. The sound is superb. But that's not what I'm here to really talk about. Let's talk about Bluetooth, the key reason you can't use these for gaming in the sense of being able to use the microphone array in place of a dedicated microphone. This all has to do with the limitations of the Bluetooth standard. Bluetooth only gives you two channels to work with. If you're just using the headphones to listen to music, you get stereo. When you pair these headphones with your mobile phone and take phone call, the headphones use one channel for incoming audio (mono) and the other for the mic array to talk to the other party. Maybe in the future Bluetooth will update the standard to have 3 channels so you can actually use these headphones for gaming. You can use these headphone for gaming just like any pair of regular headphones, but you also have to have a separate mic if you want to talk to your fellow gamers. For that I went and bought a Yeti GX ($150). Great microphone for PC gaming. Same thing goes for apps like Discord. Can't use the mics on the headphones and listen through the headphones at the same time. This is why most wireless gaming headphones come with their own USB dongle that uses a different standard than Bluetooth. But I doubt there are any gaming headphones that have the sound quality, NC, and battery life that the XM5s do. So if you're a PC gamer, these headphones will work so long as you have a dedicated mic to handle the communication aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulH, We appreciate your detailed feedback. We're also glad that you are enjoying your WH1000XM5. Our INZONE Headsets are better option for gamers. These help you hear more clearly and react faster for invincible gaming.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
VERY GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were the best headphones on the market (before the wmx6). They have very good noise cancelling and ambient noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abdiel,
It's truly wonderful to hear that you consider your Sony headphones the best on the market before the new generation. Thank you for your fantastic 5-star review and for highlighting their very good noise cancelling and ambient sound features. Performance like that is what sets your Sony headphones apart and helps create an immersive listening experience.
Thank you for choosing Sony—wishing you an amazing day!
DiegoV.
- Pros mentioned:Sound quality
Great to workout with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great to workout with & music is clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisetteC,
It’s great to hear that your WH-1000XM5 headphones are performing well during your workouts and providing clear audio! We designed them with a lightweight fit and industry-leading noise cancellation to ensure you can stay focused on your fitness and your music without distraction. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Sound quality
Best headphones ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the sound quality of these headphones, and has the right amount of bass. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sound quality was awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were very comfortable to wear and the sound quality was awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patri, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin