Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort
Sony headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a comfortable, everyday use headphones. I especially like the battery life, lasts for days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Awesome! We're glad that you like the comfort and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
wireless noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, definitely noise cancelling and very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rose,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WH1000XM5 headphones and their noise-cancelling features, along with the comfort they provide. Knowing they enhance your listening experience means a lot to us, and we appreciate you taking the time to share your thoughts.
Best regards,
-Fred
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I also find them quite comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, JUSTINF!
We are so happy to hear that your WH-1000XM5 are giving you that good sound quality and keeping things comfortable! That is exactly what our premium headphone lineup is all about, just delivering great sound and a fit you can wear all day.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Battery life
Better then Air Max’s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, and the battery life is incredible. The bass sounds great, connectivity is smooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tayloririvera, we're glad you like our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these EarPhones. Noise Cancellation is amazing. They are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RacingMom, Amazing! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
good but not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good noise cancel. however, the performance is worse than xm4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YeQ1,
We appreciate your feedback regarding the noise cancellation on your WH-1000XM5. While these headphones feature an Auto NC Optimizer designed to automatically adjust to your environment, we understand that this can feel different compared to the manual settings of the XM4. To ensure the strongest performance, please verify that you have a firm seal around your ears and consider disabling Adaptive Sound Control in the Sony | Headphones Connect app to prevent the headphones from automatically switching to Ambient Mode.
Thanks for choosing Sony.
Best regards,
Eliab
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good for the price paid, a late model that’s still very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kh22!
Thanks for the great review! We are thrilled to hear that you find the WH-1000XM5 such a good value.
These headphones are packed with awesome features. They block out background noise completely so you can focus on your music, and they stay comfortable even if you wear them all day. Plus, the battery lasts a very long time, and the sound quality is incredibly clear.
Thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love the quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canceling headset I have had. Cant wait to get the next gen thou
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LordHoxx,
That is fantastic to hear! We are absolutely thrilled that you consider the WH-1000XM5 to be the best noise-canceling headset you have ever owned!
That level of sound isolation is exactly what our engineering team strives for. Your enthusiasm for the current model, and for the future of our line, is the best compliment we can receive.
Thank you so much for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony WF-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WF-1000XM5 earbuds, and overall, they deliver strong performance for the price point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henryxavier,
We are pleased to hear that you are enjoying the performance of your new WF-1000XM5 earbuds! We appreciate your feedback and are glad to know they are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
10/10 Gift
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Beautiful headphones in both sound quality and design. Person I bought them for really loves them, she gets overstimulated in big crowds and loud environments so the noise cancellation really helps her out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DariusO, Thank you for sharing your positive review of the WH-1000XM5! We're delighted to hear that you find them beautiful in both sound quality and design. It's wonderful to know that the person you bought them for loves them and that the noise cancellation feature is particularly helpful in managing overstimulation in big crowds and loud environments. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and comfortable. The noise cancelling is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllanM, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound quality great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get over-the-ear headphones after I started using a hearing aid. The headphone feels and sounds very good. When I first started using it, for the first week or so, I was getting very dizzy. Had to get used to it little by little, i.e. not using it when I'm outside walking, etc. Thankfully, I got used to it and don't get dizzy anymore. The switch between 2 devices could be faster. The app could also be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zbbbb, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work way better then others. Really good battery life and sound quality can’t complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danivee, Awesome! We're glad that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son. He loves them because they are very comfortable and noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PapaGtheRT! We’re so happy to hear that your son is loving his gift. It’s wonderful to know that the WH-1000XM5 headphones are providing the amazing noise cancellation and comfort he needs. Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tech features & the sound quality is great. Very comfortable .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector, We're delighted to hear that you like the features, comfort, and sound quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Wdym-1005
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, the ear fit is a bit off but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user491709!
It is fantastic to know that the sound quality of your WH-1000XM5 is hitting the mark.
We appreciate your honesty regarding the fit, as your feedback helps us keep improving how our headphones feel for everyone.
Thanks for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort, Weight
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best headphone that I’ve bought. Like they’re light weighted and feel so comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuiseP,
Thank you for the 5-star rating! We're glad to hear that you like the lightweight and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Sony headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best one yet. Way better than Apple's headphones and lighter too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Armando, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
Phone are great, mic is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, the sound quality and noise cancelling is terrific! For calls, the mic is terrible. It isn't just "not awesome," it is nonfunctional if I'm in a coffee house, taking a gentle stroll outdoors, or anywhere else that the smallest sounds might be picked up by the mic. For all the AI tech is boasts, it isn't too smart in distinguishing my voice from the ambient noise around me. If you intend to use the XM5 for listening, it is a solid investment. If you intend to use the XM5 for calls, don't waste your money. My primary *intended* use was business calls. That is why I cannot recommend the XM5. I *do* recommend it for music and audiobooks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP,
We’re sorry to hear the microphone performance hasn't met your expectations for business calls. We recommend ensuring your headphones are running the latest firmware via the Sony | Headphones Connect app, as updates often improve voice pickup technology. Additionally, please try toggling the Service Link and Speak-to-Chat settings off during calls to see if it improves your experience in ambient environments.
For further troubleshooting and firmware update instructions, please visit our support page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5
Thanks for choosing Sony.
Best regards,
Eliab
Great quality headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these or the airpods max, decided to go with these since i read the airpods are pretty heavy and im not someone that wears headphones all the time, and as soon as i put them on, i loved the sound proof quality and all the other details. And the color is gorgeous too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hani!
It is most rewarding to hear that your choice to go with these headphones was the right one for you! We are delighted that you are loving the soundproof quality and the gorgeous color, especially as a comfortable alternative for your listening habits. It is wonderful to know that all the fine details of the XM5 are making such a great impression.
Thank you for trusting Sony!
Regards,
Dominick