Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones . Comfort fit. Noise cancelling. Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrevorH, Awesome! We're delighted to hear that you like the noise canceling, sound quality, and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, easy to use, love the touch features on the side. Only thing I don’t like is having to use the Sound Connect app and only being able to connect to 2 devices at once. Besides that, great quality sound, amazing noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanK,
Thank you so much for your wonderful review! We're so glad to hear that you're loving your Sony WH-1000XM5 headphones and enjoying the touch features, sound quality, and noise cancellation. We appreciate your feedback about the app and device connections — it's always helpful for us to know how we can improve. We hope your listening experience continues to be immersive and enjoyable!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound qualityCons mentioned:Portability
Amazing sound but loose fit ):
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best nose cancellation and sound quality ever!! but it does need to lose 2 stars just for how inconvenient they are to travel with because they don’t fold up, and they fit pretty lose, they slip whenever I’m exercising which is what I mainly got them for. One time my friend tried them on and starting nodding her head to the music, and they flew off and chipped
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi booty, We're glad that you like the sound quality and noise canceling function. We're also sorry if the headphones slip. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM5 has a slider that can be used to adjust the length of the headband.
Should you need further assistance,please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort
Hrad phone review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Easy to use and work wonderful.these do not hirt my ears like other headphones do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RochelleElder1,
Thank you for choosing Sony!
We're pleased to learn that you're enjoying the WH-1000XM5 headphones! It's great to hear they're easy to use, work wonderfully, and are comfortable to wear. Thanks for sharing your positive experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones have been just amazing excellent sound quality and the charge lasts long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Munno, Great! We're pleased to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally landed on these after trying a few other headphones. The audio quality and customizability are great and the awareness mode made them a keeper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanR,
We're so happy to hear you're loving the WH100XM5 Headphones! It sounds like you found the perfect fit. Great to hear the audio and awareness mode sealed the deal.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality in headphones. They are pretty comfy too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chainsawzmanz, Amazing! We're delighted to hear that you love the sound quality and comfort. Thank you for choosing Sony. Erin
Love It
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived as described and works flawlessly…………………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PATRICIAM,
We are thrilled to hear that your WH-1000XM5 headphones arrived perfectly and are working flawlessly for you! Thank you for taking the time to share your feedback.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Weight
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so light weight and comfortable and the battery lofenis amaizng
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jgonzalez94, Amazing! We're very pleased to hear you like the lightweight and comfortable design, long battery life, and overall features and performance of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Would buy again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and the noise cancellation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katie,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM5 headphones and their impressive noise cancellation. It’s rewarding to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these for an international flight last yr. They are very easy to use and have a great sound. I just tap and move my finger up and down on the ear piece to adjust station, song chouce and volume. I recommend highly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nana3Times, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great bass sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the beats pro headphones cant compare to bass or quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ortega,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the bass sound quality of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
I love these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality, great sound, great noise cancellation, great design
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephG,
Perfect! We're glad that you like the sound quality, noise canceling function, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation! Bought them because I fly a lot for work and they’re great for blocking out all the noise in airports and on the plane. Highly recommend, if you have extra money laying around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisJ, Thank you for the awesome review! We're glad you like the excellent noise canceling feature of your Sony WH1000XM5 and it's great to hear that it blocks out all the noise in airports and on the plane. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these noise cancellation headphones. Really sets them apart from others.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuniorN!
We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.
Thanks again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
These Completely Spoiled Me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only one qualm with these headphones, and that's that they have completely spoiled me. I no longer want to listen to music in my car or with other headphones. That's because the sound quality of these is just that good. I feel immersed in the music like I'm in the studio with the artists. The music has much more depth and nuance to it, and I can hear parts of songs that I would have never noticed with cheaper headphones. I really like the software and how easy they make it to customize the audio to your preferences (bass, treble, etc) - even a complete newbie can use it. The one concern I had before buying these was the pressure you feel in your ears from active noise canceling. I felt that a lot when trying on Bose QuietComfort headphones, but that's never been an issue with these. And unlike Bose QC and other headphones, you can also turn off the active noise canceling if it bothers you. TL;DR I can't recommend these headphones enough. If you're on the fence, just send it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabiola, We're glad that you're enjoying your new headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin
When they work there great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have noticed that thes cut out so i may take them back, i got a newer tv and different rand so maybe they'll work better. At this point ive had the 4s and they dont work after 2 weekz and got these and they cut out when im ten feet away, we just been having all sorts of issues with wofi and other things.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, TomjB.
We’re sorry to hear about the cutting out issues with your WH-1000XM5. Since you mentioned Wi-Fi struggles, the interference might be affecting the Bluetooth signal. We recommend using the Sony Headphones Connect app to set the "Connection Quality" to "Priority on Stable Connection" to help with the range.
We hope this helps you keep enjoying your Sony headphones!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort, sound quality, and noise cancelling/transparency mode is amazing and the best ive ever had in any pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanKyle,
Thank you so much for an amazing review! We're glad you found the best headphones that perfectly match your needs and expectations. Nice to hear you like the comfortable fit, sound quality, and noise canceling/ambient sound mode of your WH1000XM5 headphones. Thanks for choosing Sony! - Kris
Quality headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones. Can’t say enough about it. Really drowns out the outside noise. Great sound. Worth the money for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, frankthetank!
We’re thrilled to hear that the WH-1000XM5 headphones are living up to the hype for you! It’s awesome to know that our noise-canceling technology is doing its job and letting you fully immerse yourself in your music. Hearing that they are "worth the money" is the ultimate compliment.
Enjoy the peace and quiet, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound have to have one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. You got to get one. Seems to be built well. Ajustment to fit head size is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beng, Great! We're glad that you like the sound quality, built, size, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin