Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best Headphone Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphone! They fit so comfortably without causing ear and head pain. They feel light weight and work amazing! I love how the app also gives you options from noise control, all the way to how you prefer to hear your music. Definitely recommend these!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadisonP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones offer you such comfort and excellent performance. It’s wonderful to know the lightweight design and customizable app features enhance your listening experience. Thank you for your recommendation and for sharing your positive feedback!
Best regards,
-Fred
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Great noise canceling. Connects to all my devices. Keeps a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, GeorgeF!
We’re thrilled to hear you’re enjoying the top-tier noise canceling and seamless connectivity of your WH-1000XM5 headphones. It’s great to know they’re keeping up with all your devices and holding a solid charge.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Well worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up exchanging my Apple AirPod Max's for these and man was it worth it. There is no denying that Apple headphones are built impeccably, however after two days of wear I just couldn't get over how heavy they were. I was getting a headache after like an hour of wearing them. I had previously done extensive research on both sets of headphones but ultimately chose Apple for the name and design but for the price point, I just couldn't get over how uncomfortable I found them to be. Once I exchanged them for the Sony XM5s, it was like night and day. I can wear these for hours on end they are so comfortable. I noticed no difference in sound, or noise cancellation in comparison to Apples. The only real difference I noticed was that Apple's transparency mode is def a little stronger, but that was not super important to me. Sure the Sony-XM5s are not built quite as sturdy as Apples, but they are so much more comfortable for long wear, way more customizable in my opinion, and cheaper! The battery life also lasts much longer than Apples. Truly worth the investment in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .HI NickB, We appreciate your detailed feedback. We're also glad that you are enjoying your WH1000XM5. Thank you for choosing Sony. Erin
Sony 1000XM5: Elevating Audio Excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had previous version, Sony 1000XM4's and when I misplaced them, buying these was no brainer. In a market saturated with options, the Sony 1000XM5 stands out as a beacon of excellence. With its unparalleled sound quality, ergonomic design, and advanced features, it sets a new standard for what headphones can achieve. Whether you're a discerning audiophile, a frequent traveler, or a busy professional, the 1000XM5 is more than just a pair of headphones—it's a testament to Sony's unwavering commitment to innovation and craftsmanship. Experience audio nirvana like never before with the Sony 1000XM5. Pros: Superb sound quality with adaptive noise-canceling technology. Sleek and comfortable design for extended wear. Advanced features such as voice assistants and touch controls. Seamless connectivity options for added convenience. Impressive battery life ensures uninterrupted listening. Cons: Premium price point may be prohibitive for some consumers. App interface could be more intuitive for customization options. Overall Rating: 4.5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikrant, Thanks for sharing your awesome experience. We are glad that you like the sound quality, features and battery life of your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Wonderful
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Product comes packaged in its own sleek carrying case, its not the most elegant but it will work incredibly well if you do not want to spend money on a different one, or as a place holder until a different one comes in. The sounds quality is amazing, absolutely top of the line comapred to any other retail marketed headphones out there, Bose, Apple, Beats, JBL, and other Sony products.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Dylan! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
THE BEST NOISE CANCELLATION HEADPHONES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to the Sony WH-1000XM5 and honestly, I’m so glad I did. The sound is super clean and detailed, way better than what I had before, and the noise canceling is on another level. It blocks out everything, even when I’m on a plane or in a loud room. They’re also way lighter and more comfortable for long use, and the call quality is super clear now. I love how they connect to two devices at once, and the battery lasts forever. Overall, they just feel smoother, smarter, and totally worth the upgrade.
I would recommend this to a friendMy review on the headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work spectacular I’ve had them for multiple months and I’ve never had an issue. The headphones play audio perfectly and when I use them I can’t hear anything else. The headphones quality are really good and they are really comfortable. I wear them almost everyday and I’ve never had any problems with charging them. The headphones are perfect and I’ve never had any problem with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixO,
Thanks for sharing such a perfect review! We can't be happier to hear your WH-1000XM5 headphones are living up to their reputation thanks to it's effective noise canceling which allows you to fully immerse yourself in your audio!
Your feedback on the comfort and reliable charging is especially helpful for others considering this model. We're glad they're a perfect fit for your everyday life, and we appreciate you taking the time to share your long-term experience.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Crazy ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy to wear, ANC is very strong. Put it on during a tattoo session and i couldnt hear the machine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonnieJ, we're glad you are enjoying the noise canceling feature of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really nice and good and the app that works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyT,
Thank you for sharing your great experience!
We're so glad you're enjoying the sound quality of your WH-1000XM5 headphones. The new drivers were specifically designed to deliver a clear and balanced audio experience, so it's wonderful to hear you're noticing the difference.
It's also fantastic that you're finding the Sony | Headphones Connect app useful. It's designed to be a powerful tool for personalizing your listening experience, whether you're adjusting the equalizer, fine-tuning the noise canceling, or using the Adaptive Sound Control feature.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality, Weight
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Looks good Light weight NC works well Top of head gets a lil uncomfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sirwild, Thanks for the feedback. We are glad that you like the sound quality, design and noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Really worth it and better than the other options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxellP, Great! We're delighted to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The Sony WH-1000XM5 headphones elevate Sony's reputation for excellence in noise-canceling technology and audio quality. Featuring a refined design with a slimmer headband and improved ear cushions, these headphones offer exceptional comfort for extended wear. The WH-1000XM5 boasts even better noise cancellation than its predecessor, utilizing multiple microphones and advanced processing to effectively block out ambient noise. Sound quality is superb, delivering rich, balanced audio across all frequencies. Enhanced features such as adaptive sound control, touch-sensitive controls, and a robust battery life of up to 30 hours with noise cancellation make these headphones a versatile choice for any environment. While the price is on the higher end, the WH-1000XM5 justifies its cost with top-notch performance and innovative features, solidifying its position as a leader in the premium headphone market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander,
You made the right choice! We're thrilled that you are enjoying the design, comfort, noise canceling function, sound quality, Adaptive Sound Control, touch sensor, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Bluetooth headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise canceling head phones. comfortable as well. I use at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi apple,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfort design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and are easy to tweak so whatever music you're playing sounds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertB Good to hear that you like the comfort and ease of customizing the setting to fine-tune to your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Noise canceling is awesome. Not a huge fan of the app though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howard, we're glad you like comfort and noise canceling feature of our product. We appreciate your feedback regarding the Headphone connect app. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Comfortable, great sound superior noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
It is wonderful to hear that you are enjoying the superior noise cancellation and sound quality of your WH-1000XM5 headphones! We take great pride in making them comfortable for long listening sessions, so we're glad they are a perfect fit for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! The sound quality is smooth and the battery last all day!
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, NancyH! We're glad that you are impressed with your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig
- Pros mentioned:Comfort, Sound quality
Another great addition to the WH-1000XM family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, sound is amazing, and the ANC works to perfection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vgnellam, Great! We're glad that you like the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and very comfortable at tfe same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abdullah,
That's awesome! We are truly happy to hear that you love our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for having such a good sound quality and comfort at the same time. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great sound and durability. No complaints and light weight with great range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harris,
We are thrilled to hear that your WH-1000XM5 headphones are delivering the high-quality sound and reliability you expected.
We intentionally engineered these headphones with a lightweight, "noiseless" design and soft fit leather to ensure they remain comfortable even during the longest listening sessions. It is also great to know you're enjoying the wireless range and durability; our goal was to combine a refined aesthetic with the robust performance needed for daily use. With our industry-leading noise cancellation and Integrated Processor V1, we hope you continue to enjoy every detail of your music without distraction.
Thank you for being part of the Sony family.
Regards,
Dominick