Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“The sound quality is fantastic with deep bass, crisp highs, and excellent noise cancellation that truly enhances my listening experience,”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HilaneB, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the deep bass, crisp highs, and excellent noise cancellation of the Sony - WH1000XM5. It's great to know that it's enhancing your listening experience. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving them a four because they come with no directions and I can’t seem to link them to my Rand McNally GPS system which is blue tooth. I can hear really well with them on. Everyone says they are really clear on the other end. I’m supposed to wear hearing aids but with these I can hear everything quite well. So if I could get some help linking these to my GPS they would get a five plus rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hpprinter, We're pleased to hear that you can hear really well with the WH1000XM5. These headphones can be paired with Bluetooth devices that supports the following Bluetooth profile:
A2DP
AVRCP
HFP
HSP
You can also download a PDF copy of the Help Guide/Manual on our support website.
For reference, please check the Help Guide link below.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541014.html
Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
worth the money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound proof, the battery lasts long. good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alish10, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony - WH1000XM5 Wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is great. Recommended. Sounds great and long battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzekielH,
Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Perfect for traveling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone i like the way it designed and music controller system is also awesome..must try once in your life.
I would recommend this to a friendBig fan!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! The sound is perfect and can really get booming. I never turn them up more than halfway and it really shuts out any and all noise. The noise cancellation is also a big plus. I hardly have to charge them. Have had them for a few years and really like them. I only didn’t make them a 5 because sometimes at the gym they slide off. Might just be because my head isn’t big enough. Also comes with a cord if you want to plug them into a device. But I’ve found that noise cancellation doesn’t work if it’s plugged in instead of being connected to Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HCR16,
So glad you love your WH-1000XM5 headphones! It's awesome that the sound, powerful noise cancellation, and battery life are hitting all the right notes for you.
We appreciate the feedback about them slipping at the gym. For active workouts, our WF-1000XM5 earbuds might be a more secure fit.
Just a tip: noise cancellation does work when the headphones are plugged in with the audio cable, but only if they're powered on.
Thanks for choosing Sony.
-Eliab
Awesome Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Comfortable. You won’t go wrong buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cerli,
Thank you for choosing Sony!
We're elated to hear that you love the sound quality and comfort of the WH1000XM5 headphones. Your confidence in recommending them means a great deal to us, and we hope they continue to bring you excellent audio experiences for a long time.
Best regards,
-Fred
- Pros mentioned:Sound quality
Worth a little adjustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just excellent! You will need to adjust the equalization to your taste - out of the box it is muddy. Noise cancellation is just right and it is a little sensitive to talking (shutting playback). Again, still just excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uranian,
Thank you for the purchase! We're happy to hear that you like the noise canceling and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Better than MX4's esp, in the Noise-Canceling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes ! An obvious improvement in Noise Canceling especially in the treble and mids. I hear almost next to nothing except for a faint hint of voices in the higher frequencies, very faint though. These are better than the MX4's. Lighter, more pronounced sound quality, ... clarity. No more flippy flop folding cans. These are perfect... hope they last long. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh, Thank you so much for your awesome review! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl
- Pros mentioned:Comfort
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones use it purely for the gym. Got some sweat covers as I’m not sure if they are water resistant have had them for over a year and still best headphones I’ve owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelZ,
Thank you for sharing your experience! It's wonderful to hear that your WH1000XM5 headphones are still performing well after a year, enhancing your gym sessions. We appreciate your choice of Sony, and we look forward to providing you with many more years of exceptional listening experiences! -Maria
- Pros mentioned:Sound quality
Good quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones and the noise cancellation is great. My school library gets very loud at times but when these headphones help me focus on my homework by cancelling out that noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenD, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
Teenager loves them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your teenager is wanting air max’s and you can’t afford them or see spending that much money on headphone. These are definitely worth half the price of maxs! Give them a chance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VanessaM,
Thank you for choosing Sony!
We’re excited to hear you recognize the value and quality of the WH-1000XM5 headphones as an excellent option. They’re designed to deliver premium sound and comfort at a great price point, making them a smart choice for those looking for outstanding audio without the higher cost. We appreciate you sharing this thoughtful recommendation.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Perfect for Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable for travel. I used Bose before and I do not regret the change.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCCC, Awesome! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great and they fit very comfortably
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CameranS,
That's nice to hear! We are delighted to hear your satisfaction with the noise cancelation feature and comfortability of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Comfort, Weight
Headphones - a must get!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best and very light weight and so comfortable. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sjbs, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Volume
Headphones headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones would’ve liked it if there would’ve been louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasC,
Thanks for the 5-star review! We're so happy to hear you're enjoying the magnificent sound quality of the Sony - WH1000XM5. We also appreciate your feedback on the volume; for a more personalized sound, you may want to explore the equalizer settings in the Sony | Headphones Connect app. It allows you to customize the sound profile to your liking, which might help you get a little more out of them.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Noise Quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing noise cancellation is good quality. I love my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeeReGr,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the exceptional noise cancellation and sound quality of your WH-1000XM5 headphones. Your feedback is invaluable to us as we continually strive to enhance our products and services.
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and the ANC and Ambient sound are excellent, the only problem i have that they only pair to teo devices at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior, Great! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable and best noise cancellation headphones available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelT, we're glad you like the comfort and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ground Sound Quality! I will surprisingly amazed and didn’t know Sonys game!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DarnellM!
We are thrilled to hear that the sound quality of the WH-1000XM5 blew you away! It sounds like we’ve officially won you over to the Sony team, and we’re glad to have you.
Enjoy the surprising audio and thank you for choosing us!
Best regards,
Gus,
Sony Social Media Team