Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sensational
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional! The headphones sound quality without any input from the app sound great and with they Sony headphones app they are beyond my expectations. The equalizer makes fine tuning your preference in sound is amazing. One tap connecting works perfectly, and you can connect with 2 devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
You will not be disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because I was looking for a good pair of over-the-ear headphones. I know that Sony is known for its excellent sound quality, too. Let me tell you - these sound phenomenal! The Sound Connect app definitely helps with customizing the perfect sound! The sound drivers in this headset help with all levels of sound. The immersive sound is phenomenal! The battery life is also great! I flew for work this weekend and used the XM5s the whole flight. They were comfortable and the battery life was still at 90%! I highly recommend this headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BriGuy43. awesome! We're glad you like your new headphones! Thanks for choosing Sony. ~Earl
2yrs old
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a while back, still works perfectly haven’t had any issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VNich,
It brings us great satisfaction to hear that your WH-1000XM5 headphones are still performing perfectly for you!
It’s wonderful to know they have stood the test of time. We take great pride in the durability and longevity of our flagship headphones. Since you’ve been using them a while, we hope you’re still enjoying the industry-leading noise cancellation powered by our Integrated Processor V1 and the HD Noise Cancelling Processor QN1. These work together with eight microphones to keep your environment quiet. Plus, with up to 30 hours of battery life and our DSEE Extreme technology upscaling your music in real-time, they are built to remain a top-tier listening companion for years to come
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, ANC and lightweight! Perfect for audio or movies.
I would recommend this to a friendBrand response from SonyListens
Posted .HiBompers, We're glad that you like the sound quality, noise canceling function, and lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good buy Very goood, music perfect. I love this purchase, it's fascinating
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulioM,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying your WH-1000XM5 headphones! We're thrilled that you find the music experience to be perfect. Thank you for your kind words about your purchase; we truly appreciate your feedback. Enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sound cancelation is to good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, the best sound cancelation, the weight is to light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasR,
Thanks for the fantastic five stars! We're thrilled to hear you're enjoying the industry-leading noise cancellation on your WH-1000XM5 headphones.
A key design goal for the XM5s was to create an ultra-lightweight and comfortable experience for all-day listening, and we're glad that feature is standing out for you!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Sony did a good job with these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really an audiophile, more so an audio snob. I care more about the audio quality of a game, movie, song than most other things. My previous headphones were v-moda crossfade m100s, which still work btw 10 years later. I wanted to move onto wireless headphones as the convenience is great. The active noise canceling is awesome and the sound quality of these headphones is awesome. Sony has always been a great company, imo, and they have always done one thing well with audio, and that is bass. The bass out of these headphones is well done and refined. Not over powering, nor dull. The highs and mids are just as good as the vmodas as well. Good job Sony, these are awesome headphones. Oh! The app with the equalizers and such is great, and the hand gestures and features is really cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG, awesome! We're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Superb Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, very comfortable and fantastic ANC!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, We're glad that you like the audio, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound for me when I use movie and music envy time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, PhongL!
We are so pleased to hear that you are happy with the sound quality of your WH-1000XM5 headphones for both movies and music. We designed this model to deliver exceptional audio, providing a rich and immersive experience for all types of content. It's rewarding to know that they are meeting your expectations every time you use them.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Absolutely loved these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have got to be top tier, it’s comfortable, battery amazing, audio customizable just overall better in my opinion than the airpods max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewP!
Thanks for sharing your thoughts with us! We are thrilled to hear that the WH-1000XM5 is hitting all the right notes for you, especially when it comes to comfort and battery life. It’s awesome to know they’ve become your go-to choice.
The WH-1000XM5 offers up to 30 hours of battery life and a quick charge feature that gives you 3 hours of play in just 3 minutes, they are designed to keep up with your longest days.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Definitely worth it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome features, I got it as a gift and they use them daily. It’s amazing when I FaceTime them, I don’t hear the noisy background, I even borrowed them for a trip and they were life savers during the flight, I’m thinking of repurchasing for myself. Definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AishN We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. Works beautifully. I can get lost in my book without hearing background noise that could pull my attention away from my read.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daena, That' great to hear! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Awesome Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. The taps (once you get used to them) are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, thank you for the great review! We're honored to hear you're enjoying the Sony - WH1000XM5, especially the excellent noise cancellation and touch controls. Once they become second nature, they really make the experience smooth and intuitive. Enjoy your listening, and thanks for choosing Sony! Regards, -Dominick
Wh -1000xm5s. Great pair of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great for pair of bluetooth headphones! Of course you have to tweek the EQ settings for best results in the Sony Connect app! I love the touch controls, so much easier than finding the buttons on other headphones. There are some buttons on the xm5, a power and a noise cancelling/ ambient button. It has great call quality. The battery last a long time. I get exactly what they said, about 30 hours of battery life. They fit nicely and are comfortable. I do think durability might be an issue if you dont keep good care of them. They do NOT fold up! The headphones come with a case and wire and charging cable. These really do sound better than the xm4s which i also have and the Noise cancelling is better as well. I also want to say, if you listen through the wire it might sound terrible unless you power them on while you listen. You can still use noise cancelling and the battery will last longer if you do it that way instead of normal bluetooth usage!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesW, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Solid buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphones that are lightweight. Bass can be a bit distorted at the highest volume
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, Fnr32!
We’re glad to hear you’re enjoying the lightweight design and solid build of the WH-1000XM5. Since these are tuned for high-fidelity clarity, pushing the volume to the max can sometimes tax the drivers. To help with that distortion, you might try using the Manual EQ settings in the Sony | Headphones Connect app to slightly lower the lower-frequency sliders when listening at peak volumes.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These pair of headphones have very good sound quality along with very good battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Definitely worth the splurge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using my headphones for a few months now, and it has been the best purchase that I’ve made this year. I was blown away at the noise-cancelling quality, and love that it has the feature to opt into the noise for a quick convo without taking the headphones off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaniellaM,
That's nice to hear that you are pleased with the noise canceling and speak to chat features of your Sony WH1000XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase and for choosing Sony! Enjoy! - Marco
Finally Great Noise Cancellation on Airplanes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a very loud and long flight from Texas to Florida woth two misbehaved loud kids in front of me, a screaming crying baby in front and behind me, and my Apple AirPod pro 2’s not doing a great job of cancelling out the noise, I looked into what options there were. These headphones are SOLID. I was on a flight after that experience to Hawaii over the summer and there were plenty of kids on that flight. I forgot kids were around me while watching in flight entertainment and listening to movies. I really love that you can pause the ANC by placing your palm on the right ear cup so you can listen to what’s going on around you or the flight attendant announcements. They were very comfortable on 6 hours of continuous use. One comment is during take off, the loud engines seem to confuse the ANC, but then once you take off ground, it regularizes itself and is good from there on out. They’re pretty pricey, but they’re so worth it. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chigaimaging,
Awesome! We're glad to hear that you found the best noise canceling headphones that perfectly suits your needs and expectations. The WH1000XM5 is definitely one of the best travel headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris
Best headsets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am all about the built in codecs as an audiophile. This headset might not be as power punching with the bass but it is enough to satisfy a bass loving person like me. As far as listening to Tidal (best audio formats) or Apple music app or any Dolby Atmos shows from any app like Netflix or Prime, this headset kills the competition. It has the availability to cuntomize your EQ through the Sony headset app and fine tune to your ear shape as well. This is my go to headset for everything, even Zoom, Microsoft Teams meetings as well thanks to noise cancelation which gets an 8 out 20 for me. I am in medical and we have a lot of noise coming from everywhere and this headsets work really good. Don’t get me going on the battery life, it’s amazing and lasts for days since I only use it for about 1-3 hours daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosecS, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Why you need to purchase this?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones 9/10 It has an awesome feature to change the way you want to listen to music and don't forget canceling noise, but why not a 10? She was 10 months old then, but unfortunately the head support needs a bit more support, it could fall off if you like to run a lot.I think it’s a very well headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We're very grateful for this positive feedback! Glad to hear you like the excellent noise cancellation of your new Sony XM5. To ensure a comfortable and stable fit, try to adjust the left and right slider of the headphones. And the step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam