Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love Sony products, had the MX-4’s and decided to upgrade after two years of those. The service department was wonderfully helpful in this upgrade. The headphones themselves have been redesigned and have both better controls and ear muff joints that seem alot more reinforced from the previous edition. The noise canceling is second to none especially in my loud working environment, I wouldn’t survive without them. Looking forward to the MX-6’s in a few years!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderT We appreciate your being one of our long-time valued customer. We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Outstanding experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with an outstanding noise cancellation. Light weight, very satisfied. Sony is always the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deep,
That's great! We're glad to hear that you're satisfied with your purchase and liked the noise canceling and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is a bomb! I love how it sounds and the design is very gorgeous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Levy, Amazing! We're thrilled to hear that you love the sound and design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great audio, but quite hot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but headphones are very warm on head and can tend to make you sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marquette,
Thank you for sharing your thoughts on the Sony WH1000XM5 headphones. We're glad to hear you enjoy the sound quality, but we're sorry for any discomfort caused by warmth during extended use. You may find taking short breaks or adjusting the fit can help in warmer environments. The WH1000XM5 features soft, lightweight materials to provide a snug listen, though everyone's experience with comfort can vary.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Sound quality
Sony Headphones use for everything to listen too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones well worth the money. My granddaughter accidentally broke the first one and this is my second time purchasing them. That’s how Much I like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoreenFoulksHeadphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would highly recommend to anyone looking for great noise cancellation and great bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielG, We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Lovin’ It
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are wonderful! The bass while not as prevalent (to bass lovers), it is good for its audio clarity. Yes, you don’t get too much of a kick, but Sony more tweaked it for that Treble, Mid and all. The connectivity is great, and I genuinely loved them. Initially these were a trial to test because of curiosity, but ended up loving them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LianV, Thank you for the positive review! We're glad you appreciate the audio clarity, great connectivity, and overall performance of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones (:
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The quality of the headphones themselves is amazing and the sound is great. Would definitely recommend buying these headphones. Honestly worth the amount of money. You’re paying for premium sound. Not great for the gym, they slide off but for traveling and walking they are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ndng, We're pleased to hear that you like the sound and overall quality of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellently. I use for classes, the gym, yoga, Pilates, and every one of my hobbies. The features of the touch pad on the side is very useful and fun to use but difficult to get the hang of, but once figured out it’s easy. The price is worth it for these headphones, I recommend it greatly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Premium sound cancellation headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding bluetooth headphones I've ever used. The premium sound cancelling on these headphones is better than any headphones I've ever owned, compared to other more expensive options. One criticism is that connecting to your bluetooth device is often challenging, but maintains connection once you get it paired. Additionally, you are highly advised by Sony not to use these headphones with activities that lead to prolific sweating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinD, We're glad that you are enjoying your new headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, good noise cancellation and deep bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonG, We are glad that you like the noise canceling feature and bass quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Paralegal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound and very high quality material. Highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Gulia!
We are so pleased to hear how much you are enjoying your WH-1000XM5 headphones. It's wonderful to know that you are happy with both the high-quality sound and the premium materials. We designed these headphones to provide an exceptional listening experience with a comfortable and durable build, and it's great to know we've succeeded.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
great for NC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some excellent headphones. Coming from a cheap 40 bucks JBL 520, its been a great leap, and with the correct EQ, its just an incredible experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoaZubiate, What a fantastic upgrade! Moving from a $40 headphones to the Sony WH-1000XM5 sounds like you've truly leaped into a new world of audio experience. It's amazing how the right EQ can transform an already excellent product into something even more incredible. Enjoy your new, immersive sound journey with these top-notch headphones! Thanks for choosing Sony. -Jess
Review of my SONY XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a good product but I wish the noise canceling part of it was better. I don’t think I regret purchasing it because I love using it, however, I do feel like the reviews I read online were more honest about how much noise it cancels. For example, someone said that they weren’t able to hear a crying child who was sitting next to them. I think that’s false. I feel like what it would make the outside noise faint rather thank canceling it and in my personal opinion, they cancel noise better than the XM5 (which I know many reviewers would disagree with). I don’t know if you get what I’m saying. Connecting to my headphones isn’t the worst, but I do feel like downloading the app is a little unnecessary. Other than that, customer service at Best Buy was really good and helpful!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YasmineM, Thank you for sharing your feedback on the WH-1000XM5 headphones. It's great to hear that you enjoy using them and had a positive experience with Best Buy's customer service.
Regarding the noise-canceling feature, it's important to note that noise-canceling technology is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
As for the app, it is designed to enhance the user experience by providing additional customization options and features for the headphones. However, we understand that not everyone may find it necessary. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
An improvement over the XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have a pair of the XM4s, which are good ANC headphones and I have to say that the XM5s are better. ANC is top notch and the sound quality is markedly improved. As usual, Sony tends to have a warmer sound so ideal for me when listening to jazz. Will be my travel to to headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MJSOCCER,
Awesome! We're happy to hear your enjoyable listening experience with your new WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited to long to get my hands on these headphones! Great quality and sound! Pricey but worth if you can get! Awesome for travel or daily things!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Og34,
Very nice! We're glad to hear that you like the quality and sound of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. New. Great sound and quality of the sound. The ambient cancelling noise super well. I feel embraced for my favorite music and youtube videos. I like a lot my new headphones . I was dreaming of purchase it a long time ago till finally I could. Sony it's a great brand...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarMollinedo, Thank you for sharing your wonderful experience with your WH1000XM5! We're glad you like the great sound quality, excellent ambient sound mode and noise cancelling features, and overall performance of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My thoughts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I loved these headphones. They had great noise canceling quality but if you had it a little too high, the noise would spill through. Regardless, these headphones are worth the buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM5. Thank you so much for choosing Sony and for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Pretty good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly Comfortable but sound quality is not as expected. Noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
Thank you for time writing this review! While we are glad you like the comfortable fit and noise cancelling features of the WH1000XM5, we're sorry to hear if the sound quality did not live up to your expectations. Allow us to help make this a better experience.
Here are some steps you can try to improve the sound quality of your headphones:
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Ensure proper connection.
To ensure optimal listening experience, install the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the audio to your liking.
Make sure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and hope to speak to you to resolve this matter. Thanks again for purchasing Sony! - Kris
Sony = Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2.5 years of use and counting! Sound quality never fades. Battery life still the same. Awesome color and design. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JBReviews,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM5 headphones continue to deliver consistent sound quality and battery life after 2.5 years. It’s great to know the design and comfort remain standout features for you. Your experience encourages us to keep creating products that offer lasting enjoyment.
Best regards,
-Fred