Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Drown out the sound bask in the music/media
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this is epic..once you turn the volume up you can barely if at all hear anything going on around you unless you are in a drastically loud environment but even then it is very muffled
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriggaT, Awesome! We're happy to hear that you are enjoying the sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good product, just had issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course it's going to be high quality and the noise cancelation is absolutely wild but it mine had some issues where within the first week it stopped working. Also had some comfortability issues but that just might be me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSGamer,
Thanks for the feedback on the WH-1000XM5 headphones. We're glad to hear you're enjoying the high-quality sound and the impressive noise cancellation.
However, we're really sorry to hear that you've had some issues, though. Having them stop working so soon is definitely not the experience we want for you and we also want to make sure you're comfortable with your headphones.
To get this sorted out, please reach out to our support team. They'll be able to help you troubleshoot the issue and figure out what the best next steps are. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony and for your feedback.
Sincerely,
Estefany
GREAT HEADPHONES!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones would recommend them to other people to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loked,
It is fantastic to know that you would recommend the WH-1000XM5 to others! We truly appreciate you sharing your positive experience with the community.
We’ve worked hard to ensure these headphones set a high standard for both silence and sound. By utilizing our Integrated Processor V1 and HD Noise Canceling Processor QN1, the XM5s can block out more high and mid-frequency sounds than ever before—whether you're in a noisy office or on a busy flight. Additionally, the Auto NC Optimizer automatically adjusts the noise canceling based on your wearing conditions and environment, ensuring you always have the most immersive listening experience possible without having to lift a finger.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
5/5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far i’ve had them a week & they’re so good! the sound & noise cancellation are honestly the best that i’ve had but i can only compare to beats & a $60 headphone from amazon. Would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizbethH, We're glad that you like the sound and noise cancelation. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Sony 1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the mx4 Excellent ANC, battery life, great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louie, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these headphones! The noise cancelling is phenomenal and quality of sound is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferH, Thank you so much for sharing your experience. We're glad to learn that you and your son love your new Sony WH-1000XM5/B and its phenomenal noise-canceling capabilities and awesome sound. Thank you for choosing Sony, and enjoy! -Maria
Failed in under 1 yr and Sony refused warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has a high failure rate for the hinge joint between the head "strap" and the ear cup (see other 1 star reviews). Mine failed in after approximately 9 months of regular use (Aug-2024 thru May-2025). This defect is a systemic issue which can be found anecdotally in numerous places online. Similar issues have been acknowledged by Sony with other products such as the WH-ULT900N. While it should have been covered under warranty, which covers 1 year for "hardware components packaged with the product" from "issues caused by defects in material or workmanship during ordinary customer user", Sony refused to cover my claim and indicated I would have to pay out of pocket for repairs. The product is has a faulty design that is common across Sony products and the refusal to acknowledge the warranty has put me off other Sony products in general. With little other recourse, I've written this review and submitted a ticket to the Better Business Bureau.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, we're genuinely sorry to hear about the experience you've had with the Sony - WH1000XM5. We understand how frustrating this situation must be for you, especially knowing that the unit is still within warranty. This is not the experience we want for our customers. We'd like to evaluate your case please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be expecting to hear from you again! Thanks for considering Sony products.
Best regards, -Dominick
- Pros mentioned:Sound quality
Crazyyyy good
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is INSANE, put them on in a noisy room and play some music, and all you can hear is your music. Scared to walk in piblic with how good these are in fear of getting robbed without hearing them lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi An0therAlien, Thanks for sharing your experience. We are thrilled to know that you like the noise canceling feature of your new Sony WH1000XM5 headphones. When you are in public places, you can turn on the Ambient Sound Mode feature so you can hear the ambient sound of your surroundings while enjoying music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Impressive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go through a lot of buds and over the ear and open ear style stuff. At the end of the day the pair of the Sony's are stunning brilliant and amazing. Period end of story. Mic drop!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cl3anb0y, Thank you for giving the Sony WH1000XM5 a perfect rating! We're glad to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, recommend for work use more than working out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for choosing Sony!
We're honored to hear that you find the WH1000XM5 headphones great for work use. It’s fantastic to know they provide the comfort and sound quality you need during your workday. Your recommendation means a lot, and we hope they continue to enhance your productivity and focus.
Best regards,
-Fred
- Pros mentioned:Battery life
10/10 Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Perfect for the gym. I wear them all the time. I only have to charge them about once every two weeks, and I wear them every day for at least an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KealeighM, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm-5 appears to be made of cheaper plastic materials. Previous model sony headphones are stronger and more durable. I broke my pair of xm-5 within a few months just like a pair of beats headphones. I would prefer xm-4 for durability, sound quality is good enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JakeD,
Thank you for considering Sony products.
We’re sorry to hear about the durability issues you’ve experienced with the WH1000XM5 headphones. We understand how important it is to have a product that feels sturdy and reliable. We appreciate your feedback regarding the materials and your preference for the WH1000XM4 model. Please know that we will pass your comments along to the Sony team as we continue to improve our products. Thank you for sharing your experience.
For affordable repair options, we suggest contacting our authorized partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Sound & Easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to set up. Perfect for all my travel
I would recommend this to a friend - Pros mentioned:Sound quality
Its worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are having second thoughts about buying these headphones then you need to read this review. Go ahead and buy it! I cross shopped it against its Bose and Apple counterparts, It's definitely the winner due to its form, sound quality and weight. It just happens to be the most beautiful of all the 3 too but aesthetics can be a bit subjective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DondeEsta, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the headset on sale and these sound great. Swipe controls on the right are helpful and take some getting used to. Be careful adjusting your headsets, as you may inadvertently activate a swipe on the right side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechGeek, Great! We're happy to hear that you are enjoying the sound quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are spectacular , comfortable and very good on the acoustics
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Excellent quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ANC and comfortable wearing. It is super light on head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbudsking, Great choice! We are so glad to hear that you are enjoying your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
So far so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received these today. I previously had the SONY xm3's. These headphones sound so much better to me. I have only been listening to them for a little more than an hour, but so far i am happy with the purchase. My only negative is that the case they come in is pretty large. I have not used it for more than an hour, so i cant yet rate the battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eaflorida, Thanks for sharing your experience with your new Sony wireless noise canceling headphones. We are glad that you are happy with your WH-1000XM5. You can enjoy your music for up to 30 hours with your new WH-1000XM5 headphones and they support quick charging (3 min charge for 3 hours of playback). They also support multipoint connection that allows you to quickly switch between devices. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good headphones, xm4s are probably better for casu
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are FANTASTIC quality, don't get me wrong, but for my needs (basic nc for casual listening) I would probably have been better off with the cheaper xm4s. Definitely try on multiple sony headphones before you make a decision
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaA, Thank you so much for such an amazing review, and we are so pleased to hear you like your new WH-1000XM5! Your feedback is extremely important to us and is very much appreciated. Both models offer amazing value, you can't go wrong with these headphones. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good style. Sits well light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ou812, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl