Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
My son loves these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these when he’s back in his game room. I don’t have to listen to any of the other kids background noise. Best purchase yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoraL Great! We're glad that you're son love these headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Excellent WH 1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great but I'm not sure if it's a large improvement from the previous model. I do like the carrying case, however. Much better design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminB,
You made the right choice with the Sony WH1000XM5! We're glad that you like the design and carrying case of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Weight
Great
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these, best headphones ive ever owned, they really light to so i can wear them for hours without it hurting my head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayla, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and you're enjoying the exceptional comfort and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. We designed these headphones with an adjustable slider (left and right) to ensure comfortable fit for long periods of time. The step-less slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess
Anniversary Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for husband for our anniversary and he loves them! Says they work & sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NinaC,
We are delighted that the WH-1000XM5 headphones were a perfect anniversary gift and that your husband is enjoying their great sound and performance.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Not what you're expecting... but in a good way!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're *just* great sounding headphones. I read reviews and got myself hyped and nothing too complain about, at all, but they're slightly over hyped. Not over rated though, just amazing sounding headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlHen, Great! We're thrilled to hear that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Okay headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, the sound quality and noise cancelling are top notch. I am a medical student and using these to study were amazing. But the build quality isn’t the best. I ended up returning them and buying AirPod maxs instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, We are sorry to hear that you had to return the headphones. Despite your concern, it's good to hear that you like their sound quality and noise canceling feature. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Sound quality
the best headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best headphones i have ever purchased i love the noise cancellation and the way i swipe to change song or swipe up for volume amazing work sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM, thank you for your output. We're pleased to hear that you love the noise canceling and feature of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
GREAT HEAPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THESE FOR TRAVELING. TERRIFIC SOUND AND GREAT NOISE CANCELLATION.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billcap59,
Thank you for the positive feedback! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound, great noise cancellation and ambient sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonP, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had. It’s been two years and I cannot imagine having any other headphones. I hated the AirPod Pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelPer, Great! We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and absolutely the most comprehensive noise cancelling headphones I've ever used. Outstanding quality that I can recommend without hesitation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinP, Thanks for sharing your awesome experience. We are glad to hear that your new Sony WH1000XM5 headphones have the most comprehensive noise cancelling headphones you have ever used. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Good Sound Quality and Comfort, Horrible Build Qua
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and comfort while wearing the headphones is great, however in good faith I could never recommend anyone spending the premium price tag these headphones carry as the build quality is terrible (all the hinges are thin plastic). The build quality would not be as big of an issue if Sonys warranty covered this very common issue but they refuse and charge a premium to fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerR,
We're glad that you like the sound quality and comfort of the headphones. Your feedback about the design is greatly appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
build material
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, anc, and ambient on these are great but the only issue I didn't like was that the black accumulated tons of hair oil and had to be cleaned often. I have returned these for Airpod Maxes due to my personal hair putting so much oil on them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PvtKibbles, We're glad that you like the sound quality and noise canceling function. Sony takes into consideration all feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is amazing, as well as the noise cancellation!! highly recommend this product. MUST GET!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Bass
They’re fine for what they are.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re fine headphones but you can get the same performance for half the price. Nothing amazing, the features are more gimmicky than useful. For the app to work properly for active noise cancelling it has to track you which is fine but uses data. None of the Spatial Audio works if you don’t spend the money on the specific apps that support it which cost money. Overall if you’re in the Apple eco-system, get the Air Pod Maxs. They sound better and the noise cancelling is way better. If you want the Sonys get the MX4’s the bass is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ListenUp, We appreciate you taking the time sharing your experience using the WH1000XM5. Sony values the opinions of customers and is always striving to provide the best customer service experience possible. We will pass along these concerns and suggestions. Thank you for choosing SONY. Erin
- Pros mentioned:Sound quality
Amazing purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. I use these when I go to the gym and the noise canceling is second to none. Very convenient features as well such as a single tap to stop the music when someone is speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordiO, Awesome! We're glad that you like the audio quality, noise canceling function and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect for studying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for studying, and they're absolutely amazing. They're so comfortable and i zone out when i use these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM,
Very nice! We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for sound quality and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vlad, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I wear them while drawing on my desk and the noice cancelation helps me immerse my self in my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraJ, we're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.call quality is nice and the active noise cancellation is great too. The sound quality is also very good and you can change equalizer in the app to suite your needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoobType, Great! We're glad that you are enjoying the noise canceling, use of app, call and sound quality.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin