Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Worth the money spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are phenomenal. Sound quality is terrific.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vindaloo, You've made an amazing choice! We're delighted to hear you like the exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks wise they’re a little bigger than I expected but the quality is high. The plastic doesn’t feel cheap and the sound quality is very high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Legit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying Sony headphones and I’m not upset about it. Clean sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
A++++++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! Great sound. Great quality built. Sony on the top of the line. Wireless Bluetooth great feature now days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi usama19,
Thank you for the 5-star rating! We're glad to hear that you like the sound and build quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
best out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.feels n sounds amazing. best headphones out. gifted these to my niece n she lovesem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sonnyo97, Excellent! We're delighted to hear that you like the sound quality. We're also happy to hear that your niece loves her new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of wireless headphones out there the 3D audio is amazing and the noise cancellation is the best I’ve experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaydenP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best sound ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG the sound is amazing and the haptics and gestures are better than the apple cringe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelH, We're thrilled to hear that you like the sound and feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I've never experienced noise cancelling to such a degree. It's like nothing else exists when I have these things on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielK Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Better than majority of headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound and noise cancelation is perfect. Use these at the gym on the daily!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliasF, Thank you for the 5-star rating! We're pleased to hear that you like the overall features of the WH-1000XM5 and that it is helping you stay fit in the gym. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Beyond great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Never had better headphones in my 66 years. And the noise-canceling functionality, supurb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidW, Fantastic! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best yet from Sony
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. Good auto noise cancelation and wonderful sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, MisterMystery! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Not good for heavy exercise or on a hot day because headphones are not waterproof. They would do well during winter and fall when temperatures are lower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegularConsumer,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible! They create the most immersive audio experience I’ve ever had before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM5 Headphones! Your assessment is spot on! Superlative sound, engineered to perfection. The specially designed 30-mm driver unit of these headphones is fantastic and its great to hear you agree as well. You're now able to enjoy High-Resolution Audio with and without wires. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony Social Support
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great without too much ear pressure and they sound good too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leggers, awesome! Glad you are enjoying the noise canceling feature and sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good Heaphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and good noise cancellation. The only con I have about these is the touch gestures stopped working early in my ownership.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belly,
We are sorry to hear that you are experiencing issues with the WH-1000XM5 touch sensor control panel doesn't work properly. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. Make sure that your headphones are running on the latest firmware version. If the touch sensor control panel does not work, follow the steps on the links below to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
https://www.sony.com/electronics/support/articles/00263863
If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Despite your concerns, we're happy that you like most of the features, especially the excellent audio and noise cancellation of these headphones. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Absolutely love it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling experience I ever had. People can scream near me and I don't hear anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS, Amazing! We're thrilled that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality. Excellent features. Love it. 2 thumbs up. Highly recommend to anyone needing noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi April,
Thank you for such a great review and recommendation! We're happy to hear you love the quality, noise canceling function and features of your WH-1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great they come in handy for a lot no mater wat im doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JavonC,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are so versatile and come in handy no matter what you're doing.
We designed the WH-1000XM5 with a focus on delivering a premium audio experience for every aspect of your life. A key feature that makes them so adaptable is the Integrated Processor V1, which works in conjunction with the HD Noise Cancelling Processor QN1 to offer unparalleled noise cancellation. This technology allows you to fully immerse yourself in your music or calls, whether you're commuting, working, or simply relaxing.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Sound quality
They're soo good!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking hella good and sounding hella great. If you have the Mx4, these are even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeirdTangerine, Awesome! We're delighted to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
AdrianV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my needs and specifications. This is what I'm looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianV,
We're so glad to hear the WH-1000XM5 headphones are a perfect fit for you! Knowing that they are right what you were looking for is exactly what we aim for.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.