Customer Ratings & Reviews

Terrible product. Headband broke after only 9 months of use. They wont cover it under the warranty so I'm out almost 400 bucks.

I am simply blown away by how great. These headphones are and I have literally no comparison with the words in my vocabulary To describe these headphones and how perfect they are they are unmatched and I have had every single pair of headphones existing with noise cancelation these headphones are super clear and I'm not just talking about hearing music. I'm talking about hearing instruments in perfect clarity you can hear everything in a song and nothing gets left behind and paired together with the amazing bass that comes out super clean and very well produced with a very deep rumbling sound it's phenomenal The Sony application brings these headphones on a throne with all of the different profiles you can configure And you can definitely find your favorite sound profile by messing around with those settings and it's very easy to understand these headphones have the best noise cancellation I have ever heard in my life not. Only did these headphones cancel the sound from a Subway rumbling a couple feet from me in New York City these headphones blocked out the sound for the person I was on the phone with they literally said "it sounds like ur in a quiet room" With a train screeching its brakes and hundreds of people Just to help you understand how these headphones are beyond words. The noise cancelation shocked me because I could be heard perfectly clear to the person I was speaking to but every sound around me was completely blocked out and I went a whole day using these headphones my battery is currently at 90 percent using active noise cancelation I would highly recommend these headphones and I have nothing bad to say about them I will definitely keep buying from Sony and I am definitely a very happy customer

The Sony WH-1000Xm5 is the latest version of the best noise cancelling headphones available today. I also have the Sony WH-1000Xm3 and the Bose QC 45, which I will compare in this review. There is a lot of great technology, however Sony made some design choices which may make this not suitable for everyone. Out of the box the first thing you notice is the size of the case. It is approximately 30% larger than the Xm3 and about 40% larger than the QC45. This is due to the new design of the Xm5 which do not fold. This is an unfortunate trend, as Bose, Apple and Microsoft headphones don’t fold either. I use noise cancelling headphones predominantly for travel. My backpack or carryon has limited space. Carrying 2 of these headphones (for myself and my wife) now takes up the space of 3 foldable headphones. Also included in the case is the headphone cable and a ridiculously small charging cable. So small that it is basically unusable. The double prong airline adapter is no longer included, which is fine since I have never used one and I don’t know if any airline uses that anymore. The headband is now rounder and slimmer. I found the new design to be less comfortable than the flatter design of the other headphones as the contact with your head is now concentrated in a smaller area. If you have a thick head of hair, you may not notice this. However, if you have thinning hair or you are bald I think you will notice this. The ear cups now have a wider opening which will be more comfortable for most people. However, the ear cup padding is only half as thick and softer than the Xm3 and this causes a couple of issues. (See attached picture). The padding compresses too easily and goes into the ear cup. This is not only less comfortable, it also affects the seal around your ears which results in noise leakage. The first time I used the noise cancelling I was shocked at how poor it was. After several uses I realized that the ear cup foam was not sealing properly. When I pushed the ear cups closer to my ears by holding both sides of the headband the noise cancelling was incredible. The foam is too soft and too thin. Sony should definitely offer a replacement which is thicker. This would be an easy and inexpensive fix. I weighed the Xm5 at 249 grams, the Xm3 at 254 grams and the QC 45 at 235 grams. You can feel a sight difference compared to the Xm3, however the Bose is still noticeably lighter. The Xm5 in black is also a fingerprint magnet. This is especially bad because the headphone controls require your finger to swipe the earcups. Finally, there is no voice announcement when you turn the power on. I am used to hearing that the power is on and which device I am connected to. Instead all you get is a couple of guitar sounding notes when you turn it on and when it connects. Now on to the great technology. Initial pairing with my Pixel phone was instantaneous. Connection is fast and stable. Noise cancellation, when ear cups are sealed properly, is incredible. Far better than the QC 45 and noticeably better than the Xm3, especially with higher frequencies. The Xm5 can connect to 2 different devices. Phone calls are much better than any other headphone I have used. The conversation is loud and clear on both ends while the Xm5 completely block out the noise from your surroundings. The other party will think that you are in a quiet room no matter your surroundings. Ambient sound quality is also improved and can now be adjusted automatically depending on your surroundings. The Xm3 required you to go to the app and do it manually. Sound quality for music and voice is also excellent, and is adjustable with EQ settings in the app. Battery charge lasts up to 30 hours, which is excellent. However, fast charging is improved with a 3 minute charge giving you up to 3 hours of use, when charged with a PD adapter. Other features like Speak to Pause and Remove Headphones to Pause work great and are very useful. In summary, the tech is top notch , the design is not (at least for me). I realize that we are all built differently and some of the negatives I mentioned may not affect you. And Sony could easily fix the sound leakage with thicker foam pads. Therefore, I would recommend the Sony WH-1000Xm5 only if you can try them on first.

I recently purchased the Sony headphones, and I have to say, they definitely lived up to the hype. The sound quality is excellent—rich, clear, and immersive, making it a joy to listen to music or take calls. I was also really impressed with the connectivity features. Pairing with my devices was seamless, and using the companion app was straightforward, making it easy to customize settings. In terms of battery life, these headphones did not disappoint. I was able to use them for several hours without needing to recharge, which is a huge plus for long listening sessions or travel. One thing that is often mentioned in reviews is the build quality, and I can see where the concern comes from. While they feel a bit flimsy for the price point, they are still comfortable to wear for extended periods, and the overall design is sleek. I’d say this is a minor downside, but it didn’t detract from the overall experience too much. Overall, if you’re looking for an upgrade in sound and features, these are a great option from Sony. Despite a few small concerns with build quality, the performance and user experience are top-notch. Highly recommended!

The Sony WH-1000XM5 Wireless Noise-Canceling Headphones in blue are a standout choice for anyone seeking top-tier audio and noise isolation. The sound quality is superb, with rich, clear highs and deep lows, making them great for all types of music. The noise cancellation is excellent, blocking out ambient sounds even in busy environments. Comfort-wise, they are lightweight and plush, perfect for extended listening sessions. The sleek design, especially in the unique blue color, gives them a modern and stylish edge. Battery life is impressive, offering up to 30 hours of playtime on a full charge. With touch controls, a built-in mic for calls, and seamless connectivity, the WH-1000XM5s are an all-around premium wireless headphone experience.

some of the best headphones I’ve ever bought. Noise cancellation is amazing especially on flights. The battery life is insane. I use my headphones a lot and only have to charge them. Maybe once a week the ear cuffs are very comfortable, and even when the sliders are broken in from regular use a cup your head very well. Personally use mine while working out or running and they do a fantastic job of staying on my head, never having to adjust them. I never leave the house without them anymore love them so much.

Outstanding headphones love Sony. Highly recommended them.

So cool. Best product ever. Great for travel. Great.

Don't buy hinges are stupid the brittle and break easy.

Best headphones ever. I love these so much! Never disappointed with them. The battery life is amazing, super fast charging, love the travel case, super comfortable and fit tons of different sizes, noise cancellation on this is incredible miles beyond anything else at cutting noise (they are insane on an airplane, previous headphones just didn’t do the trick with the constant droning of flying but these cut it down so quit i fall asleep every flight.) the sound quality is incredible, and for those who love base the tune-ability with these is amazing. EQ custom or preset, tons of helpful features like speak to chat or the touch features. Love them!!!

These were my absolute favorite headphones! I loved loved loved how light they were. I never owned headphones before because I hated how much they weighed and if I tilted my head down they would fall but that never happened with these. The sound quality is amazing and the different audio features are very clutch. The battery would last me over a week and I would use them every day for at least 8 hours which was amazing. I've never had issues with it's connection, any time I turned it on it automatically connected. Unfortunately I lost these but I will be purchasing them again because these are the best headphones I've ever owned.

The Sony WH-1000XM5 headphones offer class-leading noise cancellation and superb sound quality. They are comfortable for extended use, making them an excellent choice for travel or work. The redesigned look is sleek, though they no longer fold as compactly as previous models. Overall, a top-tier choice for anyone seeking premium wireless headphones with powerful noise-canceling capabilities.

Same problem HINGE BROKE, so disappointed ☹️ will not recommend, I complete loss 400 bucks !

To start off I wasn’t a fan of headphones before I purchased these but that has definitely changed. I bought these a little bit over 5 weeks ago and I told myself if I didn’t like them I’d return them I did multiple testing with them studying, casual walking, going on runs, and at the gym and they passed all the test. Besides having amazing noise cancellation the ambiance noice setting is great for when I need to hear the environment around me. Also downloading the app is great to control the music quality PS.Bass is amazing with these. The only downside I’d say for me personally is that they don’t fold all the way so they’re not the easiest to carry around without its case. Overall a solid 9.7/10 on these from a formal airpod pro user Pros- Amazing noise cancellation, great sleek look, long battery life Cons- Hard to carry, Price (Wish it was a little bit cheaper but overall a great Sony product)

Sony - WH-1000XM5 Wireless Noise-Cancelling Over-the-Ear Headphones (Black) There should be no doubt that there is a battle for the top ranking in the category of noise-cancelling, audiophile level headphones. And, Sony puts serious effort into achieving that top spot. Sony’s best, this WH-1000XM5, is a work of technical excellence as well as sublime comfort and isolation from the world around you. Sound accuracy excels, and is infinitely modifiable via the constantly evolving SONY CONNECT APP. I’m going to describe the more special features from an end-user perspective and comment on my impressions regarding sound. The quick take: Wow. This is an exaltation of music against a backdrop of silence. These may well be the best noise-cancelling headphones this year and for a few years more. Before I begin, however, I’d like to acknowledge another role my Sony headphones have played in the life of my music-loving family. My family is delighted when I get my newest Sony headphones. You see, I hand my previous versions down to my adult children or their children. In fact, I see my oldest (decades old) Sony headphones being used by my talented piano playing granddaughter, as she practices her lessons. It’s her favorite way to practice, plugged into her electric piano. Like this current iteration, every Sony headphone becomes an instant classic and a desirable gift that keeps delivering beautiful music for generations. There are few of my indulgences that have had such a wonderful impact on my family. STAND-OUT FEATURES; WHY DO I CARE? and HOW DO THEY PERFORM? • Bluetooth 5.0, provides simultaneous connection to two devices. With minimal effort, I can switch between my iPhones and my Mac laptop.. The Sony supports SBC, AAC and LDAC codecs; reception range extending up to 30 feet. • SPECIAL NOTE: It’s very easy to use the Bluetooth “2nd device” feature to connect to a Sony Bravia XR series TV. I can now find these headphones listed as an audio selection on my TV after connecting via Bluetooth. Selecting the 1000XM5 results in a personal, high quality sound system that is simply wonderful. Volume is controlled via TV volume or at the headphones (or App). • Sony WH-1000XM4 noise-canceling utilizes 8 microphones to broaden the range of environmental sounds which are reduced (or enhanced if desired). Control for noise reduction is centered in the App but includes automated features that optimize sound cancellation depending on where I am. Noise reduction is as good as anything I’ve ever witnessed. I had practically a rock concert playing in the background of this same room where I was testing this feature. In fact, I was forced to pull away from my ear at least one ear cup to determine exactly how loud the background system was playing, or if it was even still on. The Sony’s were successfully blocking EVERYTHING in the environment. It was an amazing noise cancellation performance. Droning, noisey equipment sounds (air conditioner, lawnmowers) never had a chance to break through. • During calls, 4 beam-forming microphones are calibrated to only pick up your voice even if there’s significant background noise. As you start your conversation, “Speak-to-Chat” automatically stops your music and mixes in ambient sound so the conversation is more natural even with the headphones remaining in place. All my calls are easily understood. • Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real time. Dynamically recognizing instrumentation, musical genres and individual elements of each song, it restores high range sound lost in compression. I leave this on, but to be frank, everything just sounds greatly anyway. • Battery life is said to extend to 30 hours (I’m testing). Keep in mind that these headphones are wireless …. but only until you use that double ended headphone jack to plug into your computer or AV equipment. Listening doesn’t have to end because this wired use does not require battery power. • The case is an all new design, super compact, rugged, and contains the wire accessories safely and securely. THEY’RE HEADPHONES, so How do they sound?!? ANY WAY YOU WANT. Seriously. The Sony WH-1000XM5 defy any effort you make to dislike them. Out of the box, I concluded that Sony was slightly emphasizing the low base. Everything else sounded balanced and natural to me. I flipped to the EQUALIZER page in the App, tapped the CLEAR BASS icon, and used the SLIDER just below the equalizer controls to dial back the base until it sounded more normal to my ears. I had another 5 bands of equalization to modify (MANUAL MODE) or I could select from some already customized sound contours. I chose not to change anything else. Your ability to modify, correct, distort and emphasize music or other programming is virtually unlimited. The simple fact is, the SONYs provide an underlying accuracy, delicacy, and expanded frequency range that gives us end users an unhindered platform to build on or subtract from. We’re in charge. These are special sounding headphones, as detailed and natural as anything I’ve ever owned. I sampled Apple Music’s acoustic collection, modern and classics. I was especially interested in re-mastered Lossless versions of Beatles, Doors, Love and other artists from the 60s. I jumped forward in time to recent Justin Timberlake, Bruno Mars, Billie Eilish, and Charli XCX. Everything was a joyful presentation of detail, rhythm and dynamics. Every minute playing music, or listening to high quality TV programming, with the Sony WH-1000XM5 feels like the first time I’m hearing this music or programming. I have too much music and programming to explore, so I’m cutting off this review here. I can easily recommend these headphone. They’ll eventually, inevitably filter down to a family member who will love them as much as I do today.

This product is extremely poorly made! Go to YT !!

Wow. Just, wow. The Sony WH-1000XM5 headphones in silver are an absolute revelation. From the moment I put them on, it was clear these are a cut above anything else I've ever experienced. First off, the noise canceling is simply magical. It's like stepping into a personal bubble of quiet, no matter where you are. Loud airplane engines, bustling coffee shops, noisy commutes – all of it just melts away. It's incredibly effective and creates an instant sense of calm, allowing you to truly focus on your music, podcasts, or just enjoy peaceful silence. Then there's the sound quality. Rich, clear, detailed, and perfectly balanced. Every note, every vocal, every instrument comes through with incredible fidelity. The comfort is also exceptional. They're incredibly lightweight and the ear cups are super soft, conforming perfectly around your ears without any uncomfortable pressure. I can wear them for hours on end without any fatigue, which is crucial for long flights or extended work sessions. The battery life is fantastic, and the touch controls on the ear cup are intuitive and work flawlessly. Making calls is also a breeze, with my voice coming through clearly even in windy conditions. Honestly, if you're looking for the absolute best in noise-canceling headphones that deliver breathtaking sound and supreme comfort.

Had this for 2 years, I never have any issues. Physical aspects: pretty light, won’t feel heavy on your head. Sound quality is amazing. You can adjust it (noise cancelling) when you go on walks at night you can turn off noise cancellations (for safety), you’ll find the feature on “scene based listening” on the Sound Connect app. After 2 years it still feels brand new. The battery lasts pretty long and and also charges fast. I highly recommend this over the overpriced fruit brand.

These headphones offer a lot of flexibility, and functions in a lightweight over-the-ear headphone. The headphones are packed in a nice case, along with a couple cables - one for charging, and a 3.5 cable for listening directly. The ear pads are very soft, conform well, and extremely comfortable. The headband is also nicely padded. The earcups swivel easily, and fit well on your ears. Overall - very comfortable. Should be able to use for hours without fatigue. The outer shell of the headphones seems to be a matt plastic. There are a number of functions the 'phones can do by touching, tapping, or swiping the outer part of the earcup. Volume up / down, change track, etc. Download the Sony app - allows for setup, EQ, etc. I did not complete the "360 degree" as it involved a subscription, and other steps. It appears to be a method of adding different effects to music, that may be useful to some. Now to the sound. I tested these with computer, phone, and MP player. I was amazed at the ambient cancellation - excellent - there was almost no sound bleed through. First I tested these wired directly, with classical, jazz, and classic rock - on all devices. Bass response was excellent - went to the lowest lows without booming. Then the mids seemed to have too much "presence". But the biggest disappointment was that the highs were very recessed. I then paired the headphones with each device. Bluetooth paring went perfectly with all devices. The sound was greatly improved - the treble was a little more balanced. I went back and forth numerous time to confirm....Using the EQ in the app, one should be able to customize the sound for personal liking.

The Sony WH-1000XM5 headphones are, simply put, a revelation. After relying on them extensively for both professional use and travel, I can confidently say they set a new standard for wireless audio and noise cancellation. If you are looking for a premium experience that delivers pure, uninterrupted sound, these are the headphones to get. One of the first things you notice about the XM5 is the complete redesign focused on comfort. The new, sleeker profile feels significantly lighter on the head than previous models, and the ultra-soft, smooth-fit leather earcups feel like clouds. I found them incredibly comfortable for all-day use. Whether I was wearing them for a solid 8-hour shift at my desk or during a long-haul flight, the minimal clamping force and plush padding meant no ear fatigue or head pressure, making them perfect for extended listening sessions. The Active Noise-Canceling (ANC) capabilities on the WH-1000XM5 are phenomenal—truly class-leading. Sony uses two processors and eight microphones to deliver an unprecedented level of quiet. For my daily work environment, this meant noisy office chatter, humming air conditioners, and even the sounds of typing keyboards simply disappeared, allowing me to focus deeply. Where the XM5s truly shine is when traveling by plane. The advanced ANC excels at eliminating persistent, low-frequency sounds, which is exactly what a jet engine produces. Putting these on during takeoff transforms the harsh roar of the cabin into a barely perceptible whisper. I was able to watch movies at comfortable volume levels, listen to music, or simply sit in serene silence, turning what is usually a stressful experience into a genuinely peaceful one. For frequent flyers, these headphones are an absolute must-have investment. Beyond travel and personal listening, the XM5 proved to be an indispensable tool for my work. The call quality is crystal clear thanks to Precise Voice Pickup Technology, which uses AI to isolate your voice. I took several video and conference calls in busy environments, and not one person complained about background noise; they only heard me. The ability to connect to two devices simultaneously (multipoint connection) was also a game-changer, allowing me to stay connected to my work laptop and personal phone without having to constantly switch connections. If you need premium comfort, unparalleled noise cancellation, and professional-grade performance, the Sony WH-1000XM5 is a purchase you won't regret.