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Customer Ratings & Reviews

Your price for this item is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6125 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 6,125 reviews
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are quite impressive for at a inexpensive price. The sound quality with noise cancelation adds to its great functionality. The material, weight, adjustable fit, battery life, and user-friendly interface connection are additional great features as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeeLee, Great! We're glad that you are enjoying the sound quality, noise canceling function. user-friendly interface connection, materials, weight, adjustable fit, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Impressive noise canceling, great sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first high end headphones, and I am already impressed by the sound it delivers while listening to music or watching movies. Since I have several Apple products, I was initially considering the AirPods Max, but it didn’t justify the price difference with these Sony headphones. I can’t compare both since there was no AirPods Max on display at the Best Buy store. Noise canceling is top notch on these Sony XM5 headphones, just used it on a 16-hr flight and I could barely hear any aircraft noise while watching For All Mankind episodes on my iPhone. Bass are good but not too much, dialogues are clear. Battery is very good, after watching 4 episodes and listening music for couple hours, I still had around 80% battery left. I also used the headphones for work with Teams on a Windows laptop. Easily paired with the laptop, and can be switched between laptop and iPhone without any problem. I have also been told my voice is very clear when I talk on Teams meeting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julien, Amazing! We're glad that you are enjoying the sound quality, noise canceling, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Get them no regrets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever! Perfect for bass, and noise cancellation & I love the app! They fit so perfectly & comfortably!!! Battery last long! My ears don’t hurt & comfortable nicely on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NataliG, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Best Headphone Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphone! They fit so comfortably without causing ear and head pain. They feel light weight and work amazing! I love how the app also gives you options from noise control, all the way to how you prefer to hear your music. Definitely recommend these!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MadisonP,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the WH1000XM5 headphones offer you such comfort and excellent performance. It’s wonderful to know the lightweight design and customizable app features enhance your listening experience. Thank you for your recommendation and for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    "Sony WH-1000XM5: The Pinnacle of Noise-Canceling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 headphones deliver exceptional sound quality and industry-leading noise cancellation, making them a top choice for audiophiles and travelers alike. The comfortable design ensures a perfect fit for long listening sessions, while touch controls and voice assistant integration add convenience. Battery life is impressive, offering up to 30 hours of playback on a single charge. While the price point may be higher than some competitors, the premium features justify the investment. Overall, these headphones provide an ultimate listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MareenaJ, We appreciate your feedback and we are glad that you are enjoying the sound, comfort, and features of the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    So happy with purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light weight, good audio quality and does a great job at noise-cancelling. I've had these for over a year and I am very satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaM!
      Thanks so much for sharing your review with us.
      We are thrilled to hear that you’ve been loving your WH-1000XM5 headphones for over a year now. It’s awesome to know they’ve become such a reliable part of your daily routine.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love the noise cancel.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is great, sound quality better then expected and extremely comftable to wear for along time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, KARLN!

      We are so pleased to hear how much you are enjoying the WH-1000XM5 headphones. It's incredibly rewarding to know that the sound quality exceeded your expectations, and that you find them comfortable for long listening sessions. We designed them to be a great companion for extended use, so your feedback is very much appreciated.

      Thanks again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    they’re good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really nice, i can’t compare them to others bc i usually have airpods. I would say the noise cancellation is high quality, and they are also comfortable, i do feel a bit of a headache if i leave them on for too long bc they are a little heavy. Recently it has been turning off my sound cancelling which was really annoying but it’s a click of a button to fix and maybe i have something in the settings that makes it do that. I’d recommend them but only if ur willing to spend the hefty $400+tax price. The sound is amazing, and you can get the app which allows you to change how you hear the music, more bass etc.. but listening to the 4’s in store they sound similar, the 5’s are just a bit crisper and i like the look of them more. Also I have charged them once in like mid sept (posting 10/6) and the battery is amazing i think i’m at 40%. the case is a little bulky but i don’t mind bc it still fits in my bag

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Incredible sound, comfort, and noise cancellation!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5 headphones are outstanding! Unmatched sound quality, deep bass, and crystal-clear audio. The noise cancellation is phenomenal, perfect for travel or focus. They’re lightweight, comfortable for hours, and the battery life is impressive. The sleek design adds style to functionality. Worth every penny for audiophiles and casual listeners alike!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuylover, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Can't stop wearing them!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my.... These are the best pair of wireless headphones I've owned. I was daily driving the wf-1000xm4 ear buds. But my ears get fatigued pretty easily. I decided I would get a pair of headphones to switch it up. Since I liked the features that came with the Sony xm4 ear buds, I thought I'd give the WH-1000xm5 a try. I've only had it for less than a week but I have become obsessed with them to the point where I spend most of my day wearing them. Sound quality is pretty nice, The ANC works nicely, The touch features are pretty cool, and The battery lasts ridiculously long. So as far as cons go, I can say that The touch feature can get annoying if you're just adjusting the headset. It doesn't annoy me too much but if it did the touch feature can always be turned off with the app. Other issues I have are software related, which are not deal breakers when considering the overwhelming positives.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peej, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Deliver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously had Sony headphones and decided to stick with them on my replacement, and I am so happy I did. Noise cancelling is very good. I typically use these for workouts and it drowns out the noise of a busy after-work gym. User friendly, I love the swiping controls on the ear for volume and skipping tracks, and the headphones fit very comofortably over the ear. Sound quality is phenomenal. Great headphones for a variety of situations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dylan,

      Thanks for sharing your experience with the WH-1000XM5 headphones. We feel honored to hear that you've stuck with Sony on your replacement!

      It's fantastic to know you're enjoying the excellent noise canceling, especially for drowning out a busy gym. We're also glad that you find the touch controls intuitive and the fit comfortable.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible sound and a battery that keeps going

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best sounding headphones I’ve ever owned, listen to your favorite song and there’ll be instruments and subtle sounds you never noticed before. The battery lasts for days and days. Microphones are excellent for calls. The lack of lag is magical on wireless headphones, similiar to Logitech’s lightspeed headphones but without a big extruding usb dongle. The materials are so soft and comfortable. The noise cancelling is unmatched. They’re expensive but you get what you pay for on every level, these are the best consumer headphones money can buy and the last pair you’ll ever need to buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NerDad,
      Perfect! Thank you for your wonderful review and we are delighted to hear that you are pleased with the awesome sound quality, amazing battery life and superb noise canceling capability of our WH1000XM5. Also, we're happy that you are comfortably enjoying your favorite music, thanks to the soft materials used for the earpads. Talking to your pals is not an issue anymore because our XM5 uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    LOOOVEEEE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them. I use them for the gym and for when I'm out an about. The sound quality and the noise cancelation are amazing. Really feels like im just surrounded by the sound. THE BATTERY LIFE IS MY FAVORITE... it lasts sooooo long and i love that they turn off on their own after some inactivity (when music isnt playing)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monica,

      We are thrilled that you absolutely love your WH-1000XM5 headphones! It’s great to hear that the amazing sound quality, noise cancellation, and especially the long-lasting battery life are perfect for your workouts and daily use.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Product - Highly Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, and good sound quality. Good clarity in the bass and clean tones overall. Noise canceling works well. Really enjoy the touch pad for controlling music etc. Two buttons makes it easy to use but still have lots of control over what I want. The app is great, I usually dislike these things however it's easy to use and super customizable but not too much. Great bang for your buck.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cooper,

      Thank you for choosing Sony!

      It’s rewarding to hear that you appreciate the WH-1000XM5 headphones for their comfort and excellent sound quality, including clear bass and clean tones. We're glad the noise-canceling feature and touchpad controls enhance your experience, and that the two-button design provides both ease of use and control. It’s also great to know that the app is user-friendly and customizable without being overwhelming. Thank you for sharing your detailed feedback and recognizing the value these headphones offer.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth it! I bought these headphones to help me study in working spaces and for working out. They block out noise really well and the battery life is seemingly everlasting. The charge time to full power is super quick as well. I can wear these headphones for hours at a time without feeling uncomfortable. The touch functions on the side of the right earphone are easy to use, and it's really helpful to be able to switch between transparency mode and noise-cancelling mode with a touch of a button on the headphones too. The noise quality is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan We're glad that you are enjoying the noise canceling function, features and battery life. Thank you for your output and for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for work and home use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving the Sony WH-1000XM5 headphones! The noise-canceling is top-notch, the sound quality is rich and immersive, and they’re super comfortable for long use. Great battery life too. Worth every penny!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RPG07, thanks for the 5 stars! We feel privileged to know you're loving your new WH-1000XM5 headphones and their industry-leading noise cancellation technology, immersive sound quality experience and comfortable design. Thank you for also mentioning their long battery life! We really appreciate your choose of Sony. Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great pair of headphones.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a student, being able to have a nice and quiet environment to work in is crucial to my studies, and with the XM5's I can turn virtually any environment into just that. I have taken these headphones to school every day, including track meets and long bus rides, and I can vouch that these are super comfortable. No matter where I go, as long as I have even a little bit of volume on my music, I can not hear the background. I even use these as home since they are just so comfortable. I would say that they are on the pricy side, so it might not be the best choice for everyone. All in all, these headphones are great, and I don't regret getting them at all, I use them every single day, and I love the audio quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulioA, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    One of the greatest headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is after using a few times. These are the best headphones I've used, but the last headphones I had were the first Beats Solo in 2009 then I had a Razer gaming headset. It's very comfortable and light. Sound quality is wonderful, good bass and clear audio. It's one of the most stylish headphones, Sony has nailed the minimalistic design. The versatility is great from using wirelessly or wired with different devices whether it's for gaming, music, movies and surfing the web. Wished I was able to wear it to the gym. If you can afford it, stop thinking about it and just get it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Jarrel! We're glad that you are enjoying your new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing over ear headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic noise cancellation, excellent overall sound quality, and very comfortable during long term wear. Amazing set of headphones and considerably better than running ear buds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffS,

      We are beyond pleased to hear that your experience with the WH-1000XM5 has been so positive!

      It is fantastic that you are enjoying the Integrated Processor V1, which works alongside multiple microphones to deliver our most advanced noise cancellation yet. We are also happy to hear you are finding them comfortable for long-term wear, thanks to the soft fit leather and lightweight design that makes them a great alternative to earbuds for extended listening sessions.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Sounds great!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is excellent and they sound amazing! The bass really rattles the brain and keeps external noise at bay. The headset is adjustable and is comfortable. I recommend these for audiophiles!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaunB, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US