Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the new midnight blue. Very cool! The price was concerning but they are worth it. Awesome sound, good bass and long lasting battery. I wore these on a non-stop flight for 12 hours. Did not get uncomfortable on my head and sound cancellation was great. Even used the aux cord to watch movies on the flight. I would actually rate these 4 1/2 if I could. Some songs I wish I could play just a little louder and fingerprints will show on side touch volume. But still very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JpD1,
Thank you for this amazing and detailed review of your WH-1000XM5. We're glad you love the exceptional comfort, long lasting battery life, amazing noise cancelling, and sound quality of your headphones. When the headset exterior is dirty, wipe it clean with a soft dry cloth. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Bass, Comfort, Sound quality
Worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and design. The bass is pheno.enal and the headphones sit comfortably atop the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewW, we're glad you like our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Nothing else competes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've purchased, this serving as a Christmas gift for a friend. By far, these headphones are the best consumer grade headphones that I've used. If you're the type of listener that enjoys the "fun mix" (your typical V-shaped equalization), with an emphasis on bass/low end clarity and feel, look no further. Compared to the older XM3s, the noise cancellation seems to be a little weaker in blocking out the lower end rumbling noises like on planes or buses, but excels in blocking out a lot of the nastier, higher pitched/shrilled noises you might hear in your day to day. Loud construction? These will block that. Screeching car brakes? These will block that. Yelling kids? These will block that. Nagging significant other? These will block that, at your own risk. Lastly, the comfort of these things are unmatched. I have a fairly big head. Clamping with a head like mine usually leads to ear fatigue over time. These, along with some of Sony's higher end audiophile offerings, are the only headphones I can wear all day and not experience fatigue. This thing has gone through multiple 8+ hour sessions and have not fatigued me ever. If you're looking for a pair of premium headphones that does an amazing job at blocking out noise AND offering a superb listening experience, it just doesn't get better than this. Nothing else competes.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Luke! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Amazing Headphones! Gaming and Work Calls
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lightest and best sounding headphone on the market. The battery life lasts me a week or two of full use before I have to charge them. The quick charge is very clutch when in a pinch. They feel and look great too. I use them for gaming and work calls. Voice is clear and others can hear me very well. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seth. Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sound good. Noise cancelling is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachE!
Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their lightweight design and excellent noise cancellation have enhanced your listening experience!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Excellent Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, top of the line noise cancelling, very comfortable and lightweight. It is a bit hard to recommend at the full $400 price but on sale it is an excellent pair of headphones. My only two complaints are, some of the smart ambient mode features override you when you have it set to ambient turning back to noise cancelling when you don't want it to. As well, be warned that when you hook it up to a computer to try and use it for Discord if you use the microphone and listen at the same time the Bluetooth connection forces the audio and microphone quality to be poor quality so if you want to use it for that purpose get a cheap microphone so it will keep the good audio quality.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I don't like the construction materials, a lot of plastic, but they are very comfortable. I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OBG9, this is great to hear! We're also glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Than k you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and high quality headset. I love design of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarDelen,
Thanks for your review of the WH-1000XM5 headphones!
We're so glad to hear that you find them very comfortable and that you love the design of this headset that is not only high-quality in terms of sound and features but also in its aesthetic and ergonomics.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Comfort
Long lasting battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, comfortable, battery life is better than I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AmieM!
We’re thrilled to hear that the WH-1000XM5 is exceeding your expectations, especially with its comfort and battery life. It’s great to know the noise cancellation is hitting the mark for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Premium sound and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver excellent sound quality with deep bass and clear audio. They’re comfortable enough for long listening sessions, and the noise cancellation works extremely well, especially in busy environments. They feel premium, perform reliably, and are great for both everyday use and travel. Definitely worth it if you want high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebW,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are providing you with excellent sound quality, comfort, and effective noise cancellation. It’s rewarding to know they enhance your everyday listening and travel experiences with their premium feel and reliable performance.
Best regards,
-Fred
- Pros mentioned:Sound quality
Pretty headphones with good sound and mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and very nice to look at. I really like the sound and mic quality on this headphone, mostly use it for office calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sushruth,
That's wonderful to hear! We're delighted that you find the WH-1000XM5 headphones both stylish and functional, especially enjoying the exceptional sound and microphone quality for your professional calls.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with amazing aound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS,
We are truly heartened to learn that you are enjoying the premium comfort and amazing sound quality of your WH-1000XM5 headphones! We understand that high-fidelity audio is only half the experience, which is why we meticulously developed the "Soft Fit Leather" and lightweight headband to ensure you can stay immersed in your music for hours without any discomfort.
Beyond the comfort, the Integrated Processor V1 works in harmony with our high-quality drivers to deliver sound that is crisp, clear, and uncompromised. Whether you are listening to a complex orchestral piece or a bass-heavy track, the precision of the audio ensures you hear every nuance exactly as the artist intended.
We really appreciate you being part of the Sony family and recommending us so highly.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
5 out of 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, i had the sony 1000xm4 and i find these to be most comfortable and i love the sound quality of the xm5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SethLovstrom,
Thank you for choosing Sony!
We're excited to hear that you find the WH1000XM5 headphones more comfortable and enjoy their sound quality. It’s rewarding to know that the improvements from the WH1000XM4 to the WH1000XM5 have made a positive difference for you.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Samsung headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a great sounds, its comfortable, and the sound suppression is amazing, but its not water proof and the material isnt good for when you sweat even a little it gets temporary stains by the grease from youre hands after sweating but its pretty easy to clean, the battery life is amazing ive been using them for a week straight and its only at 80% from full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Thank you for the positive review! We're glad you like great sound, comfortable fit, excellent noise cancellation, and amazing battery life of your Sony WH1000XM5. We value your input about the waterproof capability and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far are the best orchard I've ever made when it comes to headphones. The noise canceling is great, they are easy to use, and incredibly comfortable. I won't buy another head phone. I personally didn't like the 6 to much but the xm5s just worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BERNADETTEG,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones have been your best purchase, with excellent noise canceling, ease of use, and comfort. It's a true pleasure to know they have exceeded your experience compared to previous models. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Best wireless headphones out at the moment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is probably the best that's out at the moment. The sound is amazing I listen to a wide range of genres and every song sounded crisp and perfect. The headphones themselves are extremely comfortable the ear pads are soft and wore them for around 4-5 hours without any discomfort at all, the headphones themselves are also SUPER light almost feels like having nothing on at times. If you're looking for a new pair of headphones these are it , I can't say with confidence if its worth upgrading from the xm4s but def give these a try if your thinking about upgrading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crow, You've made an excellent choice! We're thrilled you're enjoying the industry-leading noise cancelling feature, amazing sound quality that suits to a wide variety of genres, comfortable fit, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Best headphones ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product great noise cancelling and state of the art sound, these headphone are amazingly comfortable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTran,
Thanks for sharing your review! It is fantastic to know that you are having such a great experience with your new WH-1000XM5. We really appreciate the feedback and are so happy they’ve been a great fit for you.
We really appreciate you choosing Sony!
Enjoy the holidays! Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
One of The Best Options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for conference calls. Sound quality is great for the user and the participants. Switching between a studio mic and these the the person at the other end said they couldnt hear too much difference. They are light to wear feel good overall. I bought these because the noise cancellation was rated as really good and the voice quality for phone calls was excellent and that's how it's worked out. Switching between phone and computer connection is good but not excellent but better than i have had in previous headphones. Not flawless but not bad at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, noise canceling and smart features of the TV. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Comfort, Sound quality
Very good over ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great bass and nice customization through the smart phone app. I do not get much ear fatigue when wearing them for a while and I have a slightly larger than average head. The noise canceling is not mind blowing but is great in comparison to the rest of the higher end over ear headphones. I bought them on the holiday sales, which made it a great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mvgordon, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're happy to hear you like the super comfortable fit, great bass and customization using the Sony Headphones Connect app, great noise cancellation, and overall value of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and an excellent product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of over the ear headphones in a while and that’s because I’m the past I didn’t find them to be comfortable over a long period of time. These however are very comfortable and light! The battery life is excellent and the sound quality is excellent as well. I have other Sony headphones, so having the app for all of them is extremely convenient
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techjunkie,
Awesome! We're glad to hear that you like the sound quality, comfortable design and battery life of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David