Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, and nice look, and wearing soft, I like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeiChen, we are immensely pleased to hear that you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening wherever you go! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Randomly Disconnects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great just like the WH1000XM3 model that I had BUT...the more features that are enable the more likely that the headphones start acting erratic. Sometimes the noise cancellation would stop and you would hear the entire outside world and then it would go back into noise cancellation mode. Sometimes it simply disconnects from your device for no reason at all. I tried to connect to my laptop and phone at the same time and I was able to do so but it didn't switch back to the phone very well. I had to turn bluetooth off of my laptop so that I could keep it exclusively on my iphone and then manually disconnect from the phone, re-enable bluetooth on the laptop, and reconnect on the laptop to use it for meetings through the laptop. Even with bluetooth off on the laptop and the "Connect 2 devices simultaneously" turned off on the headphones, the headphones will randomly disconnect from my phone. No other wireless headphones have done this with my iphone, not even the WH1000XM3 set I had before. Not randomly power down, randomly disconnect. All firmware and apps are up-to-date too. At the 299 (US dollars) price point, I can put up with the connection frustration when having to switch and its random disconnections because the sound quality is awesome. Just frustrating to deal with. iPhone 13 btw.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing such a detailed review and for comparing your experience with the XM3s. We're glad to hear you're enjoying the sound quality, that's something we work had to deliver. At the same time, we apologize for the issues with the connection and unexpected behavior with noise cancellation, especially the inconsistent switching between devices
To address these concerns, even with the latest firmware update, try restarting them. The steps are listed in the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If the issue persists, perform factory reset by following the instructions in the link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We hope the information helps. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Life Changing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been the best I’ve owned to date. Excellent noise cancelling. Comfortable to wear for hours on end. Sound is perfect. Battery lasts for a long time and charges quickly. If you want to invest in a solid pair of over the ear headphones then these are it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyRick,
Thank you so much for such a great review! We're happy to hear that your investment with your WH1000XM5 headphones is worth it. Your satisfaction with the superb sound, comfortable fit, noise cancellation and long battery life of the unit are greatly appreciated. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product which is to be expected from Sony, has top notch microphones for audio calls and the sound is deep and powerful but crisp ive been using theses for a few months and I Absolutely love them but I also switch between my Bose Quiet Comfort Ultra they both have positives and negatives but I personally lean more towards Sony for sound quality but I do wish that they would implement a similar feature to Bose's immersive sound function but I would definitely recommend getting these especially if you're on a tighter budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyH,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are delivering the exceptional sound quality and microphone performance you expect from Sony. It’s wonderful to know they’ve become a favorite in your audio experience, especially alongside other high-quality options. Your thoughtful comparison and recommendation mean a lot to us, and we appreciate your support and valuable feedback.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, easy to use, charge last a good amount of time & acceptable weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thanks for sharing your feedback! We're glad to hear you're enjoying the clear sound, ease of use, long-lasting charge, and comfortable weight of your WH-1000XM5 headphones.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:ComfortCons mentioned:Price, Volume
Best ANC, not so on audio.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable best in class ANC but the price is all for canceling sound and not audio quality. The bass is none existent and voice is muffled not to mention low volume the produce at the max. Can improve a bit with EQ. For pro travelers with ANC in mind, get them. If is music then this are not the headphones for you. I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelV, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Light and comfortable and the NR is excellent. I had originally purchase Air Pods Max, but they were so darn heavy. I am in a full Apple environment and the integration cannot be beat, but those things are ridiculously heavy. I will take the lack of integration to get the nice weight and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SPMU,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the light weight and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality, Weight
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and how light they are. Recommend for noise control
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tiburon,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM5 headphones have impressed you with their sound quality and lightweight design. Your recommendation regarding their noise control capabilities is sincerely appreciated, as it reflects the core performance we strive to achieve. It is rewarding to know our product contributes positively to your audio experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Andrea V
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound and details are clear with battery life excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, AdrianV!
We are thrilled to hear you're enjoying the clear details and sound quality of your WH-1000XM5! It’s also great to know the battery life is keeping up with your lifestyle—with up to 30 hours of playback, we want you to spend more time listening and less time charging.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Another great Sony product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas. He was very impressed with the noise cancellation and swipe touch features on the unit themselves. They look really sharp (along with the case). I personally have had a set of this same product but about 6 years older. They are holding up very well and big fan of this product line from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JCB3!
It’s great to hear that your son is enjoying the WH-1000XM5! We’re glad he’s impressed with the industry-leading noise cancellation and the intuitive touch controls—being able to skip tracks or adjust volume with a simple swipe on the earcup really makes for a seamless experience.
It’s also incredible to know that your own pair is still going strong after six years! That speaks volumes about the durability we strive for in our products.
Thank you for being such a long-time fan and for choosing Sony for your family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only ever used cheap headphones, and I can definitely hear a difference in sound quality with these headphones. The sound is great, they're very comfortable (I wear them for 6+ hours at a time and they cause no discomfort), and the batter life is awesome. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hey MaryGoore, Thanks for commenting! You've definitely made a great choice! We are very happy to know that you're having an enjoyable listening experience with your WH-1000XM5, and that you're satisfied with its amazing sound quality, very comfortable fit design, and long-lasting battery life. Thanks for recommending our WH-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Great Headphones for Me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great sound quality! Aside from a slight discomfort after wearing them for hours at a time, these are great headphones. The versatility of being able to have them wired or not is exactly what I wanted from headphones. I can use them to plug into airplane monitors, my external desktop mic while gaming, and my laptop if needed. All while having the option to go wireless if needed. Coming from the Bose QC35ii, the fact that these headphones dont fold up is slightly annoying, but its not the end of the world. The gestures on the earcup work the way theyre supposed to and the passthrough is nice if you need it. Battery is hardly ever an issue. Only once has it needed to be charged at an inconvenient time (and thats bc I hadn't charged them in 3 weeks).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great ANC headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones! Substantially better than the XM4's. It sounds as good, but the ANC is quite a bit better. I bought some beats with ANC between the XM4 and XM5, and the beats were not great in any characteristic - comfort, sound quality, and ANC. The XM5 is top-notch in all 3 areas, and the app that controls the headphones is also top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY ~Earl .
- Pros mentioned:Battery life, Comfort, Sound quality
You will love these.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable to wear with soft ear cushions and an adjustable headband, Up to 30hrs of battery and supports fast charging, They also have a built-in microphone for hands-free calling and voice assistant support in the end very good headphones for enjoying immersive sound and blocking out distractions. You get what you are paying for, High Quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarlynP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and also its light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SainaaT,
Thank you for choosing Sony!
It brings us great joy to hear that you love the sound quality and lightweight design of the WH1000XM5 headphones. Your kind words encourage us to keep delivering products that combine exceptional performance with comfort.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Recommend these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancellrare top tier and the build quality is also pretty good. They are also very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you like the sound quality, noise canceling, comfort, and overall build. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great- but glasses users beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, balanced and wide sound, new design is more comfortable to wear for longer, and the battery life is phenomenal as always. The reason these lose a star for me is the new design messes with glasses and disrupts the active noise cancelling which side by side with my WH-1000XM3’s sounds a lot worse. I thought it was a defect, but after looking at the Sony subreddit this is a common issue with glasses users. Not sure if Sony will fix it or not, but as of now ANC quality is severely reduced and underwhelming. Disappointed in Sony as $400 is a lot and I expected better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ahelpfulguy23, Thank you for the feedback on your experience with your WH-1000XM5. We're sorry to hear you're having an issue with these headphones when wearing glasses. I'd suggest adjusting the left and right slider of these headphones to find the right fit when using glasses. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
The best headphones! And I’ve tried a lot of them.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony WH-1000xm3s. I loved the sound quality and noise cancellation, but as a glasses wearer my head would start hurting if I wore them for too long. I then turned to Bose’s QuietComfort but ended up returning them immediately because the sound quality and noise cancellation just didn’t match Sonys. So I decided to try the XM5s and they are truly the best headphones I’ve had. As comfortable if not more so than the Bose headphones, but with a far superior sound quality and noise cancellation. (So if you’re on the fence between the Bose and the Sony, go with the Sony!) My only very nitpicky complaint is that the microphone only works via Bluetooth, so if you’re using these headphones wired the microphone won’t work. Although this is probably not an issue for most people. And while some people don’t like that they don’t fold up I don’t mind and think the non-folding structure probably helps them feel more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraV, We're truly happy that you love the excellent noise cancellation and incredible audio these headphones deliver. Please be advised that the microphone function of the headphones is disabled when using the supplied cable. Use the mic of your source device. These can be used with glasses. The WH-1000XM5 fits snugly around your ears. Unfortunately, they don't fold as they do in the XM4. For comfort, try adjusting the headband and the earpads properly. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality, Weight
LOVE these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these a few weeks ago and I love these, they are every light and fells comfortable for long periods of time. The ANC on these is very good as well, I wear these at university all the time and I can attest these are amazing, much better than my AirPod Pros that I used to use for studying and writing papers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elliot, You've made the right move! It is delightful to hear that you are loving your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Bass, Sound quality
Sony did a good job with these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really an audiophile, more so an audio snob. I care more about the audio quality of a game, movie, song than most other things. My previous headphones were v-moda crossfade m100s, which still work btw 10 years later. I wanted to move onto wireless headphones as the convenience is great. The active noise canceling is awesome and the sound quality of these headphones is awesome. Sony has always been a great company, imo, and they have always done one thing well with audio, and that is bass. The bass out of these headphones is well done and refined. Not over powering, nor dull. The highs and mids are just as good as the vmodas as well. Good job Sony, these are awesome headphones. Oh! The app with the equalizers and such is great, and the hand gestures and features is really cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG, awesome! We're glad you like our product! Thanks for choosing Sony. ~Earl