Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Depth of sound is beyond comparison
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable fit, and impressive battery life. Worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
The best ANC headphones. Period.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, especially for Bluetooth headphones. Yes, you can get wired fancy headphones that provide better fidelity, but this is going to be amazing for most people. Battery life, same as the last generation does about a week of light use without recharging. It's great. The noise cancelling is TOP. OF. IT'S. CLASS. you will be blown away. Airplane, travel, humm of many voices, air conditioner, running water. Whatever it is, you flip on ANC and it doesn't exist anymore. Better than Airpods Max, better than your dad's Bose. Build quality is a sturdy plastic that keeps weight down, but doesn't feel cheap at all. Swivel and tilt on the cups and memory foam pads make for great comfort for most people as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomP, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
I love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have met and exceeded my expectations. They are comfortable. I wear them consistently for work. Sound quality is great and I have had no complaints about the quality of the sound from the microphone. Also, they charge SO quickly between calls, battery life is never an issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerapeutaSC, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Good sound, Easy to carry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone has a good noise cancelling (comparable to apple airpods). It also fits very well around the ear. The advantage of it comparing to Apple airpods max is the light weight it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmirrezaG, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Really Good Headphones a Worthy Challenge to AirPo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the Airpods Max which I will compare these to. The Sony is lighter and less bulky and has more bass I feel than the Airpods Max. I would say these are better for long flights than the Airpods max. They also have a custom EQ that you can set up. They also come with a cable to connect to a headphone jack on a plane. You have to buy that for $35 if you have Airpods max. Noise cancellation is excellent and I really like how you can just put your hand up to the headphone to stop that and have a quick conversation. You then just move your hand and you are back in business. They don't have the spatial audio like the AirPods Max and they don't have the cool factor of the AirPods Max. All in all really good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ilikestuff,
Very nice! Thank you for the 5-star rating and we're happy to hear that you like the bass sound quality, equalizer and noise canceling of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Must have for work or travel and lightweight!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for 6 months now and they work fantastic. The battery is great and after 3 work days I then need to charge for about an hour, and it is back at 100%. I have flown twice and these blocked out so much noise except I could hear a kid screaming. When I took off the headphones then I actually heard how loud the child was. Great looking headset and my manager went and bought one, and walking around campus I get stopped all the time about them. This is solidly made and the only complaint is the talk-to-stop noise feature can get annoying so I suggest turning it off as it triggers even when eating lunch. I wear these over my Apple earpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigB4life, We are happy to hear that your new Sony WH-1000XM5 wireless noise canceling headphones work fantastic for your needs. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Nice sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for longer sessions. Great sound quality. Noise cancellation is very effective. Worth the price especially when they are on sale imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We are so glad that you're enjoying the comfort, sound quality, and noise cancellation of your WH-1000XM5 headphones. We're happy they are a great fit for your longer listening sessions and that you feel they are a great value.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Best sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. These headphones are comfortable to wear, but also fall off easily and the ear pads can get really hot. The settings are easy to set. Noise canceling is adequate, but not as strong as previous models. On rare occasion, there is a connectivity issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spyro, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
For stable connection, set the headset to “Priority on stable connection” using the Headphone connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones, and I am extremely impressed with their quality. They stay securely on my ears even during intense workouts, which is a huge plus. The noise cancellation feature is amazing, effectively blocking out background noise and allowing me to fully immerse myself in the audio. Speaking of which, the sound quality is incredible, with a surround sound effect that makes listening to music and podcasts an immersive experience. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllenO, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality. Very comfortable. Love that you can adjust all the little settings and such. Just wish they were a little louder, but that also could be because I'm always blasting my music, so I might have ear damage already. Definitely worth purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackR, Thanks for your feedback and insights. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
A Sony Headphone Must Have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in to purchase a Bose headset but the attendant who assisted me gave me a demo of both the Bose and the Sony headsets. He was knowledgeable about both products and, in the end, I was sold on the Sony. I think I got the best deal. The sound is awesome and just what I wanted.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Best headhones ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noisecanceling headphones over all quality and comfort as well as the quick charge thats the best no mater how dead 3 minutes and bam 3hrs the noise cancling is great on planes even without music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, Thank you for the positive review! We're very pleased to hear you like the exceptional noise cancelling feature, overall quality, comfortable fit, quick charging, and overall performance of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Weight
Light weight and great battery for noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is not heavy and is one of the lighter headset i have had before and even when light it still stays on your head when using the headphones and battle is nice even using noise cancelation and i only have to charge them every two days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cosmic, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
best purchase i’ve made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are amazing, the sound quality is great and so is the noise cancellation. the battery life is great. they’re comfortable and cute and definitely worth thr money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eyaa, This is great! We're delighted to hear that you like the audio quality, noise canceling, battery life, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Super comfortable and smart
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re very comfortable I love them they just don’t fold down and I travel a lot. But the comfort is amazing and their technology is so good. It adjusts noise cancelation automatically. I loved it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaLa!
Thanks for your feedback! It is most rewarding to hear that the comfort and smart tech of the WH-1000XM5 are working so well for you. While we understand that the fixed-arm design is a change for travelers, we're glad the automatic features make your trips more enjoyable.
Thank you for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony xm5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned, anc works very well, crisp audio, and a well integrated app to set the eq to your liking. I swap between these and AirPods Pro 2. But these definitely take the lead when I want something a little more beefy. And the battery life is also excellent, I’ve had them for 4 months and only had to charge them twice. Give em a try!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Thank you for the 5-star rating! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of Samsung headphones and I’m glad these were my first! The sound quality is crisp and makes listening to music an experience. Compared to my other headphones these blew them out the park enabling my ears to hear instruments or noises I haven’t heard in songs I listen to on a daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IraO,
We are excited to hear you chose the WH-1000XM5 headphones and that they have blown your previous headphones out of the park! It's fantastic that you are experiencing the crisp sound quality and hearing new instrumental details, which is exactly what our newly developed 30mm driver and LDAC codec support are designed to deliver.
Thanks for choosing Sony.
Best regards, Eliab
Very good with a little too much technology.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I clean houses for a living and this thing is a blessing to have to keep myself entertained. My only issue with it is that the right ear cup is a little too sensitive to touch controls. You can try and take it off your head and accidentally skip your song or video. It also detects whether it is on your head to stop and start. This only becomes an issue when you're sweaty and want to put your headphones around your leg for storage. If you wrap them on an arm or a leg, it will continue the video you are watching, so be careful there. Very minimal issues overall, these headphones are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, N8232!
We are so glad to hear your headphones are a blessing for keeping you entertained while you work. We appreciate the honest feedback about the touch sensor sensitivity and the wear detection. A quick tip: you can actually disable the touch sensor or the pause and play feature in the Sony Headphones Connect app if you find they are getting triggered while you are on the move.
Thank you for the great tips and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Great battery life and awesome sounding from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CALAN,
Thanks for the wonderful 5-star review! It is most rewarding to hear that the great battery life and awesome sound quality are standing out for you. Our engineers work hard to deliver an exceptional listening experience, and your feedback lets us know we're succeeding.
We appreciate you choosing Sony and hope you continue to enjoy your headphones!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Pricey but worth it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife as a birthday present and she loves them! Nicest headphones she's ever had. Sound great, noise cancellation works well, very comfortable. Build quality is solid. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamesD,
Thank you for choosing Sony!
We're so happy to hear your wife is loving her WH-1000XM5 headphones and that they were the perfect birthday gift! It's fantastic she's impressed by the sound quality, effective noise cancellation, and comfortable design, and that you appreciate the build quality and value. Your feedback truly means a lot to us. We hope she enjoys every moment of her music!
Best regards,
-Fred