Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of line noise-cancelling. Even my girlfriend was shocked at how effective it was in draining out external noises. Only issue is that it really isn't worth upgrading from XM4 to XM5, XM4 offers basically the same level of noise cancelling for cheaper and is more easily mobile and can fold in on itself. The XM5 can not be folded. It's battery-life is surprisingly good. However it is worth noting that after a year of using it, the battery life appears to be worsening. I'm not quite sure if this is true or not, but I would not be surprised if it is. This is despite minimal software updates, if any at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedCustomer, Thank you for choosing Sony! We are glad to hear that you are happy with your Sony headphones! Thank you for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Immersive Sound Experience with sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the pleasure of trying out the headphones, and I must say, they exceeded my expectations in every way. From comfort to sound quality, these headphones deliver an unparalleled experience. the noise-cancelling feature is top-notch, blocking out external distractions and allowing me to focus entirely on the music or content at hand. Overall, I highly recommend the headphones to anyone in search of premium sound quality and comfort. They've become an essential part of my daily routine, and I can't imagine life without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AniB, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Foldability
Better than the XM4s, but maybe not worth price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a headphone addict. I have the XM5's, QC35 II's, AirPod Pros, Beats in ear, etc. These are really good. Better noise canceling than the XM4's, but don't fold up as neatly for travel. I think they sound better too, but hard to say for sure. Pretty comfortable as well. Try em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyK, Great! We'r glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I have to do hemodialysis 3 days a week, 5 hours per treatment. While doing my treatments I listen to podcasts to help the time pass and before I got these headphones I couldn’t hear most of the shows I listen to. There is always so much back ground noise and nurses yelling across the unit, it was so hard to hear what I wanted to hear. These headphones work so well at blocking back ground noise it’s like a different world. And I can finally hear my shows. They are definitely worth the price if background noise is a issue. I also love being able to control them with just a lil tap on the ear piece. They’re also very comfortable, very soft on my tiny ears. The carrying case is also well made and appreciated since it’s more convenient to carry along to my treatments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones, Terrible for Gaming.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely blown away by the sound quality. These are really top notch, HOWEVER. I originally purchased these for gaming. They do not work for gaming. Playing music, watching shows, making phone calls, using them at night to watch TV to keep noise down its great for all of them. The gestures and touch capabilities are nice as well, you can fast-forward, rewind, pause, and turn volume up and down with touches and swipes. It also has great sound cancellation, You could fire a gun off behind someone wearing these and they wouldn't know, heck might be able to use these at the range. Hooking them up to a PC the microphone would not let these babies utilize their full potential, sounds like being on walkie-talkies, and i could not figure out how to deactivate it for just output no inputs. I purchased the LG Lightspeed Pro X2 for gaming now. I will also disclose that i bought these on sale for 299.99 which helped a lot. Knowing what i know now, i would not spend the 400 on these as they did not perform the task i'd bought them for originally. Get em on sale if you can, great for an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WiliamK, thanks so much for the thoughtful review. We're thrilled to hear you're enjoying the WH1000XM5 exceptional sound quality, noise cancellation and smart touch controls. We also understand your frustration regarding gaming use. While the XM5 excels in music, entertainment, and daily communication, its Bluetooth audio profile optimized more for media playback than low-latency gaming performance or specialized mic input on certain PCs. For gamers, especially those looking for ultra-low latency, we do have other products on market like the Sony INZONE Gaming headsets. Thank you for choosing Sony this time! Best regards, -Jenn.
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are simple to setup and really, really do offer amazing noise canceling. I get hours and hours of use between charges.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlfredW,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that the setup was simple and that you're experiencing the amazing noise cancellation and long-lasting battery life. We're always working to create products that enhance your listening experience, and your feedback lets us know we're on the right track.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony WH- 1000XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for working out or if you need to.do some deep cleaning. Excellent quality and all around comfortability!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceB,
That's fantastic to hear! We are so glad that your WH-1000XM5 headphones are proving to be the perfect companion for your workouts and cleaning sessions. It's great to know you're enjoying the excellent quality and all-around comfort.
A feature that makes these headphones so versatile is Adaptive Sound Control. It's designed to automatically adjust the noise cancellation based on your activity, whether you're stationary, walking, or traveling, which means you can have the perfect sound experience while staying aware of your surroundings when you need to.
Thanks for choosing Sony, have a marvelous day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Good Sound Quality and Great ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heat headphones that are comfortable and have good sound quality. I have sensitive ears but they aren't bothered by the ANC even let extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoR, This is nice to hear! We're also glad that you like that these are comfortable, have a good sound, and noise canceling works great. Thank you for choosing Sony. Erin
- Cons mentioned:Foldability
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones for a number of features such as the active noise cancelling being some of the best I have ever heard. Another feature I enjoy is how you are able to customize the equalizer with the app downloaded. However I also do not like a number of things on these headphones such as the build quality could be better with some creaks heard, the fact that the headphones do not fold is also a bummer, and most of all the touch controls on the sides are a little to gimmicky for me personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulCamachoII,
We truly appreciate your detailed feedback on the WH-1000XM5 headphones, noting both the excellent features and areas for improvement. It's fantastic to know you are enjoying the class-leading Active Noise Cancelling and the control of the customizable EQ in the app. We certainly recognize your concerns regarding the build quality, the non-folding design, and the sensitivity of the touch controls. Your balanced input is invaluable to us, and we use this exact type of customer feedback to continuously refine and improve our products.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great sound, comfortable, so-so app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, but just a bit behind the Sennheiser competitor IMO (I tried both). Noise canceling is outstanding. I didn't care for the app and couldn't find a equalizer setting that really made me happy, but that's a minor nitpick. The head band and ear cups are comfortable; however, moving around and laying on the couch while listening, these wouldn't stay in place on my head. Surely that won't be an issue for everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewW,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Comfort, Sound quality
Solid Gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter--she wears them ALL the time. She says they sound great and are really comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dadof3inGA,
Thank you for the wonderful 5-star review! We feel privileged to hear that your daughter loves her WH-1000XM5 headphones. It's fantastic that she finds them comfortable enough to wear all the time and that she's enjoying the great sound quality. We designed these headphones for both superior audio and long-lasting comfort, so her feedback is a great testament to that.
We hope she continues to enjoy her music for years to come!
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Headband uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very pretty and sounds amazing. But as far as comfort goes, I have to remove a star due to the headband. I find myself constantly readjusting the headphone because it hurts my head. I shouldn't have to do that with something that's meant to be worn for hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Agirlyouknow,
Thanks so much for sharing your feedback with us.
We are thrilled to hear that you’re loving the look and the amazing sound quality of your WH-1000XM5. However, we're sorry to hear the headband is causing some discomfort. We really appreciate you letting us know about the fit, as it helps us understand how we can do better for our listeners.
Thank you for choosing Sony and sharing your feedback.
Warm regards, and happy 2026!
Estefany
- Pros mentioned:Battery life
Best bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, can block out noise on a plane ride and last through even the longest of plane rides. They also dont feel too heavy on your head and fit well even when wearing glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axton, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
Very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t stress enough how light these feel and the sound quality is pretty good. EQ definitely helps getting them to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, 510sm!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones! It's rewarding to know that you appreciate the lightweight design, which is crucial for long-term comfort, and that you find the sound quality to be a great fit for your listening.
We agree that the ability to customize the audio is a powerful feature! We're glad you're using the Equalizer (EQ) within the Sony Headphones Connect app to perfectly dial in the sound to your personal liking.
Thanks again for choosing the WH-1000XM5 and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
The BEST ANC in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent noise canceling with a decent in-app EQ to tune more finely to your listening preferences. I really enjoy these headphones. The audio quality is really good for wireless headphones, and there is the option to use a 3.5mm cable if you would like to make the sound quality even better. The case is bigger than the last generation, but still isn't bulky in my experience carrying it almost everywhere I go. The pass-through mode to hear your surroundings is really good, almost as good as AirPods Pro 2, which is surprising considering the form factor of these close-back headphones. Battery lasts multiple days, even though it takes so little time to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShiroKumasan20, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. The first thing i believe that separated these headphones from other noise cancelling headphones is there is no weird pressure feeling on the ears from the nose cancelling. They create an atmosphere that is truly quiet. And there is a lot of customization. The (i don't remember the name of the feature) ability to cover the one side to temporarily turn off the noise cancelling to listen to people talking to you is nice. Also I've had them since before Christmas and haven't charged them yet. So I'm going to say the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasR, We appreciate your detailed feedback. We're also pleased to hear that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
great headphones with some early adopter woes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones sound great, and they are quite a bit more comfortable to me in comparison to the xm4s, which were sufficient, but don't feel as nice or sound as good in comparison. i can wear these for much longer periods of time than the xm4s and i enjoy the sound more. the new adjustable bands are a nice improvement too, and feel more premium than the xm4. this device has some issues though. noise cancelling auto adjusts, which can be quite annoying when you can hear the headset adjusting automatically over and over in a short span of time, which makes me personally wish the noise cancelling can be manually adjusted instead. furthermore, the touch surface on the right earcup will still make noises when you touch it, even if you turn off touch controls. these issues, while annoying, hopefully can be fixed in a future software update. these still sound great, and are just very comfortable, and will be perfect i believe if these issues are addressed in a software update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, We're glad that you like the sound great and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sturdier than you think, and sound AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was between these and the XM4’s due to all the people saying these brea easy. Yes, you do need to handle them with love, but no they do not break easily. Yes accidents happen, but it isnt thathard be mindful when using them. If you are careful they will last you years. THESE ARE NOT MEANT FOR THE GYM OR ROUGH USE. They are for enjoying music, traveling etc. Treat them like you would an very full cup of coffee. You dont want it to spill while you carry it so you pay attention to how you hadle it. These are the same, but are so wortht he comfort and sound quality which is way better than the XM4’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OddPiece, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work amazing ! Extremely comfortable. The noise canceling works amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Alb500!
We are thrilled to hear that you find the WH-1000XM5 headphones work amazing! We put a great deal of effort into both the comfort and the performance, so your feedback on the extremely comfortable fit and the amazing noise canceling is truly rewarding. We're glad they are delivering the premium listening experience you expect.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Amazing Sound Quality, NC, and Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancelling is better than any headphones I’ve worn. I wore these in an RV, which has a loud motor, with the windows open, and I could not hear the motor and barely the wind while I had the noise cancelling on with a show playing. Another plus is the battery life, which seems to be infinite. Out of the box the headphones were at 50% battery, and I was unable to charge them because I was traveling, so I used them with the battery that was already on them, which lasted for hours upon hours of streaming movies and shows. When I went to check the battery afterwards, they had only gone down a few percent. My only critique is that the headband, although plush, is thin and applies all of the weight and pressure from the headphones onto one part of my head. Aside from this, the headphones are quite comfortable around my ears and I have had no other issues with them.
I would recommend this to a friend