Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
These headphones are the one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go on long business travels and these have been a game changer with amazing battery life, extended comfort and super high fidelity audio with fantastic tools for customization.
I would recommend this to a friendBrand response from SonyListens
Posted .HiVMAN,
That's very nice to hear! We appreciate the positive feedback regarding the battery performance, comfortable design and customizable audio of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Detailed soundstage superior noise cancelling.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance. I fell in love with my apple airpods for their noise cancelling, especially when flying, they were a lifesaver but on long flights they would run out of battery. After a little research I settled on these and am very happy. Excellent sound which is rich and detailed in subtle ways, too many headphones try to overcome poor sound quality with excessive bass. Good battery life and superior noise cancelling, I have not tried the mic feature yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best noise cancelling headphones money can buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are literally the nicest noise cancelling headphones that any amount of money can buy. They have their ups and downs. I'm going to talk in depth about each of these, but overall these are the best noise cancelling headphones money can buy, so even when it comes to their downsides, you can't do better. The sound quality is overall spectacular. Noise cancelling wise, these are the best money can buy. I've tried other noise cancelling headphones, and these destroy everything that I've ever tried. It's a night and day difference in terms of the overall quality and effectiveness of the noise cancelling compared to other noise cancelling headphones. These are your ultimate every day use headphones. If you're a normal consumer who doesn't care about audiophile grade stuff, these will absolutely blow your mind. Even if you're an audiophile, you'll probably end up addicted to them for every day normal use. I'm kindof addicted to them myself, to be honest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dayan,
Thank you for the 5-star rating! We're happy to hear that you like the noise canceling and sound quality of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Super comfortable especially for people who wear glasses, they stay put and don't move, fit really well on my small head, the noise cancelling is really nice too, and battery power is insane haven't charged them in days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, we're glad you love our newest industry-leading noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these a while back on sale I don’t regret it. Use them everyday when I go for runs don’t hurt on the head feel light and great sound. Noise cancellation is amazing only downside is the ear muffs fold up when you have the headphones around your neck, personal preference to have them fold down but overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacsG, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connectivity
Great for flying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation and battery life. We’re perfect for blocking out extra sound during long flights. Overall ease of connectivity could be better. The touch pad on R ear piece is overly sensitive and reacts to the smallest of bumps or taps on any part of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, We're glad that you like the noise canceling function and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, very comfortable, great battery life. They beat the Apple Air Max headphone by a mile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dotman, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, clear sound, comfortable fit and nice color not to mention light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indie, Amazing! We're delighted to hear that you like the quality, comfortable fit, sound, and light weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
As advertised but missing some big basic features
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the reviews to be a bit too thorough as if they are paid advertisements that only echo online reviews by compensated individuals. The absence of any quick start guide was frustrating since I didn't have great cell coverage at the time I unboxed the headphones. I didn't know about the controls on the side and the app does not offer any guide either. I am still left in a maze to navigate their website in and out of hyperlinks to figure out which button or surface space does what. For an extremely high price these headphones are less about quality sound and more about noise canceling. If you like great audio, these aren't the headphones for you as they muffle and distort the sound. In general, noise canceling does that so that isn't a complete surprise. An astonishing and ridiculous issue I have with these headphones is that you CANNOT USE THEM WHILE THEY CHARGE?! In this era of device demand, this is a shockingly ignorant choice on the part of Sony. I get it, they might think since wireless earbuds can't be used while charging then who needs to listen to their headphones while they charge? Or perhaps they prioritized a fast charge over listening. The problem with that comes when you quick charge devices over and over again for short periods of time ruining the battery performance. Sony is practically begging you to do that by discouraging you from being able to listen to them at the same time as fully charging them. Overall I appreciate being able to drown out a good amount of background noise but I am left questioning if that's really worth the $400 price tag. If you are looking for noise canceling, pick a pair of great sounding earbuds and skip the actual noise canceling feature, just purchase some flight line ear protection headphones for a much better comfort and outside noise control. You'll save yourself hundreds while having a much lighter pair of headphones that doesn't overheat your ears. Another disappointment of mine was the erroneous idea that connecting to two devices at the same time would mean I could actually listen to two inputs at the same time. Perhaps Bluetooth isn't there yet through no fault of Sony, but I also felt the advertising was misleading on this particular feature and the answer was buried in Bluetooth spec and tech sites and not disclosed on the Sony site. I like that my phone can interrupt my business meeting playing from my computer but I dislike that I cannot listen to ambient sound on Pandora while participating in a business meeting at the same time. Since the audio can't be independently adjusted in noise volume by your individually connected device, you are left with a ring tone set to the same volume as your YouTube video or conversely the YouTube video resumes as loudly as the call and that is mildly annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AverageListener, Thank you for sharing your experience and thoughts about the Sony WH-1000XM5 headphones. It is unfortunate to hear that you found the lack of a quick start guide frustrating and the controls not very intuitive.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely incredible! The noise cancellation works better than expected. Expect high-quality headphones. Also, the battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristhianR,
Thanks for the 5-star rating! We couldn't be more pleased to hear how much you're enjoying the XM5 headphones! Noise cancelling and battery life are game changer on this advanced piece of tech. We hope you continue to have amazing moments with them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Nothing compares
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best heaphones in myline up of bose, sonys, apple, skull candy, sonos, etc. The sound is unbeatable. Theresno comparison. The build and quality are amazing. Nothing co.pares
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyB!
Thanks so much for sharing your feedback with us.
We are honored to hear that the WH-1000XM5 stands out as the best in your lineup! It is wonderful to know that the sound and build quality are making such a great impression.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Best Headphones Around
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for close to two years and the noise cancellation is top tier. I stood next to a train and was able to talk on the phone uninterrupted. Audio is also well balanced and a wide range of genres sound great (from jazz to classic rock to hip hop, etc.). Halfway through I did have some mechanical creaking show up but I traced that back to wearing them while walking around in hot weather for too long (I was still in the exchange window with geek squad so I exchanged them). My recommendation is to enjoy them indoors (or outside in moderate temperatures) while mostly stationary. If you sweat a lot you may end up getting some creaking noises while they dry out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpiv313,
Thank you for your feedback! It is truly wonderful to know that your WH1000XM5 headphones have provided such a top-tier noise cancellation experience for you, even allowing for uninterrupted phone calls next to a train! We're also so glad the balanced audio performance across various music genres has resonated with you.
Thank you for sharing your experience regarding the mechanical creaking and the valuable insight about potential causes related to heat and moisture. This kind of feedback is incredibly helpful for us and for other users. We appreciate you taking the time to share your recommendation for optimal enjoyment.
Thanks for considering Sony products.
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Nice Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Sony WH-1000XM5 headphones for a while now, and I couldn't be happier with my purchase. These over-ear headphones are incredibly comfortable, making them perfect for long listening sessions without any discomfort. The noise-canceling feature is outstanding, effectively blocking out background noise and allowing me to fully immerse myself in my music or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorisC,
That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of high end over ear headphones and they are worth every penny. Great sound. Connectivity is great. Nice long battery life. The transparency and noise canceling modes are both great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary,
Thank you for your wonderful review of the WH1000XM5 headphones! We're thrilled to hear that you are enjoying your first set of high-end over-ear headphones and finding them worth every penny.
The WH1000XM5 are designed to deliver exceptional sound quality, seamless connectivity, and impressive battery life, so it's great to know these features are meeting your needs. The transparency and noise-canceling modes are indeed powerful tools, optimizing your listening experience whether you're at home or on the go.
If you have any further feedback or questions, feel free to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Comfort, Sound quality
Upgraded from QC35 and love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to upgrade from my Bose QC 35, which were nearing 10 years old and wanted better noise cancellation for work calls. These work great! They fit nicely and comfortably for long use as well! I'm very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC, You've made an excellent choice! We're thrilled to hear you like the amazing noise cancellation and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Best noise cancelling headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Cancel out noise better than any headphones I’ve ever owned, even cancels out the vacuum. Super comfortable too. Battery life is excellent. Worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice amanduh! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Pretty good product, okay Sony customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*ANC is great *situational ANC/pass through feature is nice to have *sound quality is pretty good even after playing with the EQ but not totally immersive *build quality is great - though I am pretty careful about the headband, it doesn't inspire rugged confidence. soft goods feel soft and compliant *excellent battery life and battery charge rate *being able to connect to my phone and PC and having it seamlessly transition based on use case is amazing *had an issue with the XM5 randomly turning off, used it for about 400 hours total - spoke to Sony CS 3 times over 4 months and they only suggested factory resets if I hadn't already updated my firmware. On the third time they decided to do a warranty replacement on my XM5 - it took 2+ weeks total for a replacement because they sent me the wrong color on the first replacement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad you like the exceptional noise cancellation, great ANC/ambient sound mode feature, great sound and built quality, comfortable fit, excellent battery life, and multipoint function of your new Sony XM5.
We understand the frustration caused by the random shutdown issue you encountered. This is usually not the case for our headphones nor the experience we want you to have. And regarding the replacement process, we're sorry for the delay and the mix-up with the color of the first replacement unit. We appreciate your patience throughout this process. Should you need any assistance in the future, feel free to reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Navy WH-XM5; Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with these! They sound wonderful, pairing was easy, the app is easy to navigate, battery is excellent, they are very comfortable and They are BEAUTIFUL.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS,
That's awesome! We're glad to hear that you're happy with the sound quality, Bluetooth function and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Weight
Perfect for my needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light-weight and comfortable to wear for longer periods of time! Love the Ambient Sound Control and location detection with the app, I can noice cancel at home but still hear my coworkers at the office if I want. Also, the battery lasts FOREVER! I can easily go an entire week of using them and not have to charge them until the weekend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorM, Great! We're glad that you like the comfort, features, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin