Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for their excellent sound quality, comfort, and long battery life. Many appreciate the lightweight design and adequate bass. However, some customers have expressed concerns regarding the lack of foldability, high price, connectivity issues, and volume limitations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Do not get these Headphones!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me explain something. For these headphones specifically that cost about 400 dollars its alot for a pair of headphones. It can be reasonable for the specs it offers but these are not even worth 400 bucks. The volume and bass is not even loud at all. Not matter what you do with the equalizer settings changing them here and there for your preference you cannot get them any louder or even have a good bass. Let me put an examlple, these headphones i own for gaming are the Razer Nari essential and preferably for only GAMING. These are THX Sound supported and thay have such a better volume and bass and is literally only for gaming and only costed 70 dollars. What a disappointment from sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Regards,
Carl
Incompetent squirrels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here's the deal: You will buy them. They will break. You will then go on a 2-month-long journey fighting Sony to get an exchange. Sony's customer service phone # does not work. In fact, I think their customer service is a group of squirrels in Boca whose only job is to hang up on you. But wait. The squirrels only hang up on you once they give you hope and you have gotten past the hours-long robo conversation with the robo woman who tries to seduce you with her glacially paced conversation and who will take your case number, not one, not two, not three, not four, wait for it..... yeah keep waiting because no one is answering. They won't answer emails or phone calls. Good luck suckers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CiCi, we regret to hear about the issue you've encountered. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
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Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
I hate these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these so much. They somehow make ambient noise louder so the noise cancelling is clearly trash. And that's not even on the ambient noise setting. The ambient noise setting would only be useful the purposefully deafening yourself. There is also so little padding that they are excruciating to wear for very long. The buttons are either confusing or prone to accidentally going off. My hair seems to set off the touch one. They are constantly slipping off my head and adjusting themselves larger. I need to wear them on the smallest setting which is baffling because I have a gigantic head. The speak to ambient keeps turning itself on which is terrible because of the aforementioned deafening roar. No way can I wear these on a plane as intended, it would just be torture. At this point I have no use for them. They are essentially trash. I hate them. Probably the worst purchase I have ever made. A complete waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MadisonJ, We are sorry to hear that the WH-1000XM5 headphones did not meet your expectations.
If the noise canceling functions is ineffective, please try these steps to troubleshoot and isolate the issue.
-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
-To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
-Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
Also, please note that the noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although the noise is reduced, it is not completely canceled.
May we contact you for further assistance? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
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Regards,
Carl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great! Highly recommend for personal or gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user435524, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not worth for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth, after 2 months the paint started peeling off and now after a couple months the right speaker gave up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sergegcg,
We're sorry to learn about what happened to your headphones and there is sound issues on the right side after few months of use. Your feedback regarding the paint started peeling off is extremely important to us and is very much appreciated.
We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.
In the meantime, if there is no sound, or sound is only heard from one side of the headphones, please follow the steps below to troubleshoot and resolve this issue.
https://www.sony.com/electronics/support/articles/00204552
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they were good until they weren’t. one of the hinges broke. terrible quality for the price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mangoooooo,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having problem with the headband hinge of your WH-1000XM5. This is certainly not the experience we were hoping you would have with our premium headphones. We'd love to know more about the problem you are having with your unit and help you out. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Sony Case Number (if any):
Name:
BestBuy Username:
Model & Serial Number:
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We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support