Customer Ratings & Reviews

Hi justinwrites,

Thank you for the feedback. We're glad you appreciate the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

Regards.
David

Hi PaulL, Fantastic!We're delighted to hear that you find them a significant upgrade from your previous Sony headphones, especially appreciating the superior noise cancellation and added features. We understand your concern about the headphones not being foldable, which can make them a bit bulkier to carry. Regarding battery life, while noise cancellation does consume more power, the headphones are designed to balance performance and battery efficiency. We appreciate your feedback and hope you continue to enjoy the premium audio experience with your WH-1000XM5. Thanks for choosing Sony! -Sam

Hi OlgaG, Thank you for your feedback on the WH-1000XM5! We are glad to hear that you appreciate the great sound quality. We understand that the portability of the WH-1000XM5 may not match that of the WH-1000XM3 due to the design change where the headphones do not fold inwards. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam

Great choice WilliamR! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi GERange, Great! We're glad that you like the comfort, sound quality, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi AditiV, Congratulations! We're glad that you love the battery life and fits perfectly. Thank you for choosing Sony! Erin

Thank you for the enthusiastic review, ElvinP!

We are absolutely thrilled to hear how much you love your WH-1000XM5! It is incredibly rewarding to know that you find the noise canceling to be "absolutely insane"—that's exactly what we aimed for when designing our industry-leading technology.

We're delighted that the XM5s are providing you with that peaceful, immersive listening experience!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello EdwardM,

Thank you for choosing Sony!

We couldn't be happier to hear that the WH-1000XM5 headphones were the perfect fit for what your daughter was looking for. It's great to know that the exceptional noise canceling and top-notch sound quality are checking all the boxes. Thanks for sharing your positive feedback!

Best regards,
-Fred

Hi RogerN, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi RobertM, we're glad you are enjoying the WH1000XM5! Enjoy your new headphones! Thanks for choosing Sony. ~Earl

Hello JacobM, Thanks for sharing your feedback. We are glad that you love your Sony wireless noise canceling headphones. Our WF-1000XM5 n-ear headphones have two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and noise isolation earbud tips. You will experience richer vocals and enhanced fine details, with the Dynamic Driver X driver unit. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. Thank you for your purchase. Enjoy! Vincent

Hi, JoW1, Thanks for the great review and the 5-star rating! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi QQLiu, Awesome! We're glad that you like the noise canceling function and lightweight design. As for the sound, you can customize the sound to fine-tune your music using the headphones Connect app.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi EricC, Great! We're very happy to hear you're enjoying the superb noise cancelling and portability of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Jon1313, Great! We're very happy to hear that you are enjoying your new headphones. Your 5-star rating is greatly appreciated. Thank you for choosing Sony. Erin

Hi Nicholas, Thanks for sharing your thoughts on the new Sony WH1000XM5 Wireless Headphones. We're happy to hear that you are impressed with its noise cancelling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your comment regarding the design. Unlike its previous version, this model does not fold/collapse. However, we take this as a feedback as it can help us improve in the future. Thanks for choosing Sony! -Craig

Hi SonyaB,

Thank you so much for your fantastic review! We're thrilled to hear you're enjoying your Sony WH-1000XM5 headphones.

It's wonderful to know you find them to be the most comfortable among other headphones you've tried. We put a lot of work into the new design, focusing on a lighter build and a more comfortable fit, and it's incredibly rewarding to hear that it makes such a difference for you.

We truly appreciate you choosing Sony and are glad you're loving the experience!

Regards,
Dominick

Hi Partygirl!
We are very glad to hear that your niece can now enjoy festivities with the family, thanks to the WH-1000XM5 headphones.
Knowing that our technology is able to provide such a meaningful and peaceful experience is truly rewarding for us.

The industry-leading noise cancellation was designed to create your own quiet space, no matter how loud the world gets.

Thank you for choosing Sony!
All the best,
Estefany

Hi Kendall! Thanks for taking the time to share your feedback on the WH-1000XM5 headphones. We're sorry to hear that the earcups weren't as comfortable as you'd hoped and that the initial sound profile didn't quite meet your expectations.

We understand that comfort is key, especially during long listening sessions, and we appreciate you bringing the earcup size and depth to our attention. This kind of feedback is valuable as we're always looking for ways to improve our designs.

It's great to hear that you were able to customize the sound to your liking using the Sony Headphones Connect app's EQ settings! We're also glad that you found the Active Noise Cancellation (ANC) to be effective – it's something we're very proud of with the WH-1000XM5.

Thanks again for your honest review and choosing us. Your insights are helpful for us and for others considering these headphones. If you have any further questions or suggestions, please don't hesitate to reach out!

Best regards,
Gus
Sony Social Media Team