Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10101604
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great source of music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our granddaughter and she loves it. Great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
We're so happy to hear that your granddaughter is loving her new WH-1000XM5 headphones and that she's enjoying the great sound quality. We appreciate you choosing Sony to bring her joy!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great addition to the Sony headphone line up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones as an upgrade to my XM-3s. Sound quality and noise cancellation are top notch. Overall great quality and very long bettery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, Great! We're happy to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Good but...
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice ANC headphones, but only woth it if on sale. When usong with iphone i had some connectivity issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zoewgs,
Thank you for your time writing this review! While we are glad you like your WH1000XM5 noise canceling headphones, we're sorry to hear that you are having issues when connected to your iPhone. Let's work together and resolved the issue.
Here are some troubleshooting steps you can try:
Ensure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection”.
Remove any obstacles between the iPhone and headphones.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.
Connect the headset and the Bluetooth device once again.
Turning off [Service Link] on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Bass, Sound quality
Great headphones with great battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with great bass the only complaint is that the app to connect to the headphones is not as good, but it’s just a minor detail
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MasonS, we're glad that you like the sound quality and battery life. We also appreciate your feedback about the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these EarPhones. Noise Cancellation is amazing. They are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RacingMom, Amazing! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Just Trust me… Buy Them
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made for myself so far. I actually didn’t think I could love headphones so much. I did a bunch of research on different types of headphones, sound quality, durability, etc. and these consistently popped up. They still are as loud as the day I bought them and I constantly listen to music at full volume!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamK, Great! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tech features & the sound quality is great. Very comfortable .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector, We're delighted to hear that you like the features, comfort, and sound quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Cancels noise nicely and are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MatthewB, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Upgrading from 1000xm4.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Best upgrade from 1000xm4 compared to sound quality and battery life. Did not notice a major improvement in Noise cancellation though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amar, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, so comfortable and light weight , beautiful sleek look , and the noise cancellation is excellent. Definitely recommend, only down side is they aren’t sweat proof , so I can’t workout with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGarcia We're glad that you like the comfort, design, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these for an international flight last yr. They are very easy to use and have a great sound. I just tap and move my finger up and down on the ear piece to adjust station, song chouce and volume. I recommend highly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nana3Times, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality sound, wish they were a little louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaP, We're glad that you like the sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony is best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and light weight. The active noise canceling is much better than my bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chin, We are glad that you now have the best headphone brand. We are also happy that you are comfortable with your Sony WH1000XM5 and like their noise canceling feature. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
I cant HEAR YOU!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition! Had Bose but these are nicer...the simple cup ear of outside headphone to cancel sound to hear if someones tryingvto interupt your listening is a cool feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeCleanman, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Bose has a contender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought i could be talked out of my Bose but these did it. Noise cancelling is incredible as well as sound quality and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boydapproved, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
My Audio Buddy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Awesome audio with a very trendy design. Recommend it highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BalakrishnanP, That's great! We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation! Bought them because I fly a lot for work and they’re great for blocking out all the noise in airports and on the plane. Highly recommend, if you have extra money laying around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisJ, Thank you for the awesome review! We're glad you like the excellent noise canceling feature of your Sony WH1000XM5 and it's great to hear that it blocks out all the noise in airports and on the plane. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very clear love them 3rd set I have bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineM,
We're delighted to hear that you love your Sony headphones and that you've chosen them for the third time! Thank you so much for sharing your 5-star rating—the clarity and impressive sound quality of your Sony WH1000XM5 headphones are designed to elevate every listening experience.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had, excellent noise cancellation and sounds quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuliannaM,
Thanks for the fantastic review—We're truly heartened hearing that you consider the WH-1000XM5 headphones the best you've ever owned!
We appreciate your comments on the excellent noise cancellation and sound quality, as these are the core features we focused on with this model. And we can't be happier to know you're enjoying the amazing sound quality they deliver!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. The calls are clear and they block out background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD!
It brings us great joy to hear that you love your WH-1000XM5 headphones! We truly appreciate your feedback. These headphones are equipped with advanced noise-canceling technology and exceptional sound quality, ensuring you can enjoy your music and calls without any distractions.
Thank you for choosing Sony!
Best regards,
Estefany