Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10101604
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best decision.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hesitant because its a little bit expensive, but didn't disappoint because my overall experience was superb. Noice cancelling were unrivaled and sound quality is secons to nkne.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FransanthonyL, this is great news! We're very pleased to hear that you love the noise canceling function and sound quality. Thank you for choosing Sony. Erin
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty good, only down side it feels like the material could break
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yadiel,
Thank you for choosing Sony!
We are honored to hear that you are pleased with your WH1000XM5 headphones. Your feedback regarding the material quality is greatly appreciated, and we will ensure your comments are forwarded to our dedicated Sony team for their careful review. We remain committed to continuously enhancing our products and delivering the best experience to our customers.
Best regards,
-Fred
- Pros mentioned:Sound quality
Top quality headphones but tiny inconveniences
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For someone who has never owned premium headphones these are amazing, the noise cancelling is great and the sound is definitely better than the $20 ones. The 2 things that bothered me was when the noise cancelling was on it would feel weird when not playing anything. The second thing was the charging cable being way too small. But overall these headphones are really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hipo23, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! If the effect of noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Weight
Perfect Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift. Perfect for everyday use! Brother has been using it as a replacement for his airpods and loves it so much. According to him, it feels better for his ears and is also very lighweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NicoleM, We are glad to hear that your brother loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best headphones ive ever used. They have amazing sound quality and clarity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaG, That's great! We're thrilled to hear that you are enjoying the amazing sound quality and clarity of your Sony WH1000XM5. Your satisfaction is our top priority, and it's great to know that our product has met your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound, too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and bulky. I needed to return it, the sound is phenomenal though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DarlyJ,
Thank you for considering Sony products.
We regret that the WH1000XM5 headphones did not align with your comfort expectations, despite the positive feedback on their sound quality. Your comments are important to us and will be forwarded to our product development team for careful consideration as we strive to enhance our offerings. We appreciate your understanding and thank you for sharing your experience.
Best regards,
-Fred
Best headphones i ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equalizer and just the headphones in general are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XM555,
Thank you for the 5-star rating! We're happy to hear that you like the equalizer function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
Great headphones for music and gaming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. I can listen to music and answer calls through Bluetooth. Lastly, these are great headphones to use with a PS5. You have to use the aux cord to connect to the PS5 controller. Afterwards, you can hear the game and talk to friends in party chat. Great Purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tone, thank you for the 5-star rating! We're glad to hear you're enjoying your WH1000XM5 headphones for music, calls, and even PS5 gaming. It's great that you're using the aux connection with the controller for full in-game and party chat audio–that's a smart setup! Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is spot on! No distractions no outside noise! When going on a run i turn off noise canceling and am able to hear outside and my music perfectly. 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BezzyBuzz,
Thank you for the review and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best ANC over the ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Sony Headphones in the past. They wee great. These are a major upgrade. Excellent all around. They do the best job of cancelling low frequency noises that I have experienced. Think foot steps and door closing stuff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Bose headphones before this one and exchanged for the Sony. The noise cancellation was better quality during long flights. I was able to speak with mic and not sound muffled to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KandiceJ, Thanks for sharing your experience. We are happy that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work great color is nice i would recommend them to friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Forgotten,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones work great and that you like the color. Your recommendation to friends is truly appreciated and motivates us to continue delivering quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound, good fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrall these headphones are for anyone who enjoys good sound quality although for the price one may look for other alternatives like the XM4s. If you can snag them on sale Id definitely recommend them. Only complain is they do get a bit warm around the ears if wearing for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ticopapa,
Thank you for sharing your feedback on your experience with your Sony WH1000XM5. While we're glad you like the amazing sound quality of the unit and how it fits your head, we regret to hear you're having some heat discomfort when wearing the headset due to the tight seal over the ears. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts on this article for instructions on how to wear the headphones correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
I hope this helps and thank you for choosing Sony!
Marco
- Pros mentioned:Sound quality
Good headphones though.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are legit headphones but not impressed tbh. They are cool and i got them because my airpods pro broke but airpods pro are i think better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Namjoon,
Thank you for your comment! We're thrilled to hear that you consider the WH-1000XM5 headphones to be excellent. We appreciate your candid comparison with the AirPods Pro. The WH-1000XM5 is engineered to provide outstanding noise cancellation and superior sound quality, featuring technologies such as DSEE Extreme and Hi-Res audio support. We hope you continue to enjoy your listening experience with these headphones. Thank you for choosing Sony!
Best regards,
Romeo
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphone. Blows any other pair I've had out of the water
I would recommend this to a friendBrand response from SonyListens
Posted .HI MattW,
That's fantastic to hear! We are delighted that the WH-1000XM5 headphones have exceeded your expectations and are blowing the competition out of the water for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Happy teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift for teen who spends hours working out. Loves the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sharkmom, we're glad you love the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
My son loves them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent battery life nice and user friendly app to get the best of your headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Awesome headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, would definitely recommend them as they work extremely well especially when the environment around me is really noisy and trying to sleep or study!
I would recommend this to a friend SONY STILL HAS IT!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! The store salesperson helped me pick them out. He was very knowledgeable and professional.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, FredrickC!
We are delighted to hear that you consider the WH-1000XM5 headphones to be excellent!
It's also wonderful to know that you had such a positive experience with the salesperson at the store. We value our retail partners and are always pleased to hear when their staff are knowledgeable and professional, helping customers make the perfect choice.
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Happy with the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item came in as described and delivery as promised
I would recommend this to a friend