Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10101604
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Bass
They’re fine for what they are.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re fine headphones but you can get the same performance for half the price. Nothing amazing, the features are more gimmicky than useful. For the app to work properly for active noise cancelling it has to track you which is fine but uses data. None of the Spatial Audio works if you don’t spend the money on the specific apps that support it which cost money. Overall if you’re in the Apple eco-system, get the Air Pod Maxs. They sound better and the noise cancelling is way better. If you want the Sonys get the MX4’s the bass is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ListenUp, We appreciate you taking the time sharing your experience using the WH1000XM5. Sony values the opinions of customers and is always striving to provide the best customer service experience possible. We will pass along these concerns and suggestions. Thank you for choosing SONY. Erin
- Pros mentioned:Comfort, Sound quality
Good Sound Quality and Comfort, Horrible Build Qua
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and comfort while wearing the headphones is great, however in good faith I could never recommend anyone spending the premium price tag these headphones carry as the build quality is terrible (all the hinges are thin plastic). The build quality would not be as big of an issue if Sonys warranty covered this very common issue but they refuse and charge a premium to fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerR,
We're glad that you like the sound quality and comfort of the headphones. Your feedback about the design is greatly appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound, great noise cancellation and ambient sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonP, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
amazing!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is amazing, as well as the noise cancellation!! highly recommend this product. MUST GET!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good sound, but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these and the sound is great, but little after a year the hinge broke, i tried fixing it myself to have the right hinge break again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaS,
Thank you for considering Sony products.
We are truly sorry to hear about the trouble you've experienced with the hinge on your WH-1000XM5 headphones. It is disheartening to learn that such a physical issue has interrupted your enjoyment of the great sound quality you've come to expect from us. We certainly understand how frustrating it is to deal with a recurring break, especially after your efforts to resolve it yourself.
To ensure your headphones are restored correctly, we recommend taking the unit to an authorized repair service. Although warranty protection is generally limited to manufacturing defects and does not include accidental damage, we want to help you as much as possible. Please consider contacting our authorized repair partner, Encompass, for repair options that may be more affordable: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this can help you get back to enjoying your headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Fabulous!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally after spending thousands of dollars on Bose sound canceling headphones over the years, a product that actually does work. You can’t go wrong with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MightyJoe,
That is very nice to hear! We're happy to hear you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.call quality is nice and the active noise cancellation is great too. The sound quality is also very good and you can change equalizer in the app to suite your needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoobType, Great! We're glad that you are enjoying the noise canceling, use of app, call and sound quality.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect for studying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for studying, and they're absolutely amazing. They're so comfortable and i zone out when i use these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM,
Very nice! We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Cant tell the vacuum is running
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously, my mom scared me one day because i didnt hear her vaccuming. These things work so well and are perfect for me while working from home. If youre willing to spend the money to get them they are WELL worth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJA1ejo, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Best headphones I've ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I've ever had despite big price tag it delivers. I was thinking buying a sound bar but now I don't need one at all. Highly recommend this product. Battery life is amazing. Lasted me all long flight to Europe with 4 hours overlay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikolay, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Back is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM5 was underwhelming. The noise cancellation seemed to be subpar and the headphones are huge and do not fold to a compact size like others Sony has released for years. Because they don't fold, the case is also unwieldly. The case is also a dirt magnet. The sound can easily be tailored using the stellar Sony Headphones app and the result sounds like I want it to. But it doesn't seem like an evolution in the WH-1000 train of revisions. Supposedly the XM5 has added more microphones but the extra hardware does not translate to better performance. The voice isolation and sound quality in phone calls is less, but I didn't choose these expensive headphones to make phone calls with. I then purchased the WH-1000MX4 and find that it's a much better headphone, especially in its noise cancellation and compactness. It also uses the Headphones app and I'mm thrilled to move back a version!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tr33Barker, Thank you for choosing Sony. While we are glad to hear that you are satisfied with the overall performance of the WH-1000XM5, we are sorry to hear that the headphones did not meet all of your expectations. If you find that the noise canceling of the WH-1000XM5 is not sufficient, please try the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We would also like to thank you for your input regarding the WH-1000XM5. Sony welcomes customer input to our product as we strive to provide a better experience for our customers.
Regards,
Carl
- Pros mentioned:Comfort
Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best SONY headphone I've ever had. Very comfortable to wear for long period of time. Excellent noice cancelation. A little bit big carrying case to bring it around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I wear them while drawing on my desk and the noice cancelation helps me immerse my self in my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraJ, we're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever had, they are definitely worth the money. They do slip off my head somtimes but I feel that's a me thing cause my head is small other than that the sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SummerR, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Great sound clarity and definitely love the noise cancellation when I’m using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, fantastic! You've certainly made a great choice! We're happy to know that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Great headphones except battery and comfort.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, and frequent updates improve the quality of noise cancelling. However the battery life on them is suboptimal and the headband has given me quite the head dent is uncomfortable after.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're glad that you like the noise canceling function. We're also sorry to hear that the battery life and comfort did not meet your expectations. We'd love to help you troubleshoot your problem and turn your experience around. For optimum performance, please ensure the software is updated with version 2.1.0. You can check the software version by launching the Headphones Connect app. If you have concerns that battery life, please try the following steps here:
https://www.sony.com/electronics/support/articles/00204618?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
No need to hesitate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best on the market right now. Great sound, features, and outrageous noise cancellation. I love them - my wife hates them because I can't hear her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL, We're glad that you are enjoying the sound, features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth every penny.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones! High quality, comfortable and cool, these headphones work beautifully. I also use them when neighbors blast their music and shake the building, Sony got that covered!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VladH, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best headphones out there
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market. Sony is the brand to go. This headphones are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EstebanS,
Thank you for choosing Sony!
We’re honored to hear that you regard the WH-1000XM5 headphones as the leading choice in the market and recognize Sony as a trusted brand. Your endorsement of the product’s quality and value is greatly appreciated. Thank you for your thoughtful feedback and for placing your confidence in our technology.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise canceling is amazing and the feature where you put your hand over the one headphone and it let's you hear people talking is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jade, This is great! We're also delighted to hear that you like the noise canceling function and features of your WH1000XM5. Thank you for choosing Sony! Erin