Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$298.00
Save $100
The comparable value is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6211 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 6,211 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, but seemed to have a looser fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DevinO,

      Thanks for the review! Feedback is well appreciated as Sony always strives to deliver the best quality products, so we can definitely look into the concern encountered for future references. We are glad you are enjoying the amazing sound quality from the headphones, and do not forget to download the Sony Sound Connect app to enhance the experience!

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelation is amazing. Headphones are lightweight so I can wear them for hours without getting a headache

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorE, Thanks for sharing this amazing review of your WH-1000XM5. We're extremely pleased to hear that you are enjoying the excellent noise cancellation, exceptional comfort, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Your assessment is spot on! We designed these lightweight headphones with an adjustable slider (left and right) to ensure comfortable fit for long periods of time. The step-less slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy!!!!! Now

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation also loud which is good if your someone like me who doesn’t like to listen to the outside world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaarahL, Fantastic! We're glad you like the amazing noise cancellation and powerful sound this unit delivers. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent for music lover.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The Bass, clarity of the sound, the vibration, details of the back ground instrument is harmonically combined and it delivers to your ears with the most details. Of course, the source of the sound also has to be good enough to fully appreciate the headphones. Noise cancelling is great works perfectly in the environment I am using. Mostly Airplane, Train and in the park. Voice call is nominal. It does what all the headphone would do. Overall as a NC Headphone this is a great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayC, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew loved his birthday gift. He says they have a good grip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Griz,

      That's lovely to hear! We're happy your nephew is enjoying his new WH-1000XM5 headphones and finds the fit so comfortable.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded from the xm3’s (which I absolutely loved) and these are pretty amazing. I look forward to putting them on almost every day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jada, Congratulations on your upgrade! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Prefect Headphones!!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds quality. Would recommend. Perfect gift for anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewC, Great! We're glad that you like the sound quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had each 1000 series since XM2. I love the look of these more the rest of em and they as expected sounds amazing. My only gripe is that i wish they were about to fold the cups down when i have them tested on my shoulders

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drewdown,

      That's awesome! We're glad to hear that you love the sound quality of the headphones. Your input is much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    good ! great !

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    theyre good! and they dont look like an eyesore like other earphones! battery is amazing too, i went to sleep with them and they lasted all night!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexC,

      Thank you for the purchase! We're happy to hear that you're enjoying the battery life and design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Comfy with great build and sound quality!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a few months and I love them! I like that there is an app to get the most out of the headphones and you have a lot of options for customization of your sound. I was on the fence between these and the AirPod Max but I’m glad I got these! These are also able to be controlled by the touch sensors on the outside of the earphone, which is a cool option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meeechelle, Great! We're thrilled to hear that you're enjoying your Sony WH-1000XM5. It's great to know that the app and customization options are enhancing your experience. We're also glad you appreciate the touch sensor controls on the earphones. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    I love it but...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ANC and the new mics really makes a difference when you're having a phone call in public. I wished the sound was a little more crisp and sounded a little louder! Other than that I would recommend 9/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josue166, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Way Better than the Airpods Max

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's no way you can go wrong with this as a travel device. The XM4s might be able to fold but these premium headphones paired with an android or iphone do much more to separate itself from the pack. Cheaper price as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has really good sound quality. Noise cancellation is phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarisaT,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pair of headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tested out the headphones on a flight, it blocked out EVERYTHING! Way better than my airpods in that department. The carrying case feels nice and the accompanying app is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarthBane,

      You made the right choice with the Sony WH-1000XM5! We're thrilled that you like the noise canceling function, supplied carrying case, and dedicated app (Sony Headphones Connect) of the headphones.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. The Sony app lets you adjust the EQ as well which is super helpful. Sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tjv123,
      Great! We are truly happy that you are loving the sound quality of our WH1000XM5. Also, good thing that you were able to utilized the Sony app to adjust the sound settings to your liking. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing great quality, and noise cancellation comes in handy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, EdgarB! We're glad you like the sound quality and noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was better than we expected. We had read great things but really does what it says and worked excellently. Would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geri,

      Thank you for the purchase! We're happy to hear that you like the headphones and it is living up to your expectations. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    T from up north

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is excellent. The noise canceling feature works well as advertised and the ohone voice recogniotn/cancellation of surround ind sound works wel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigTim, We're glad that you like the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and clarity. Noise cancellation works perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Basso, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    I like it

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get this for my daughter is very comfortable easy to use she love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AracelyA,

      Thank you for the 5-star rating! We're happy to hear that your daughter loves the comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US