Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10101604
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Greqt headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Great noise cancelation. Wish the headphones were more sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Thanks for sharing your experience! Your feedback about the Sony Headphones is greatly appreciated and we're glad you are happy with the sound quality and noise cancelation. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life
Worth it!
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a year of owning them, they are a great product. Was gonna go with the Airpods max but the extra 10 hour battery life is hard to beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omar, This is great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Too close to call…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, but just a tad bit less excellent than the AirPods Max. It’s too close to call thought and you can’t go wrong with these. A little less base, but better sound overall and top notch noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENGRIM4, Great! We're glad that you love the sound quality and noise canceling fucntion of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 10/10 love them everytime i put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MMon,
That is fantastic feedback! We are thrilled to hear you love your WH-1000XM5 headphones and that they provide an excellent experience every time you put them on. Thank you for the 10/10 rating!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best in the market!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. I’ve had it for almost a year and wear them all the time. The sound cancelation feature, amazing! Great for commuters.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC, This is great! We're pleased to hear that you are enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
I'm happy with my headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: great for music, phone calls. I love the feature to minimize the sound. Cons: Not great for workouts which is one reason for my purchase. The sound is great but the material that covers the ear gets clammy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and sound settings of the headphones. Your feedback about design and fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
- Pros mentioned:Sound quality
DMP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality the interactive listening is awesome. Being able to control the sound and ability to have a conversation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Droneman1, We are glad that you like the sound quality and the ability to control the sound and have a conversation of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Beyond Impressed! XM5's are the clear winners!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound depth and clarity! Beyond impressed with the active noise cancellation as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmerM, Great! We're thrilled to hear that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried rhe Sennheiser - Momentum 4 and the HD 660S2 wired unit. For my listening taste, the Sony MX5 was the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surravi7, We are glad to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best for you. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Get it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased mid-tier tech. I decided to spoil myself. Everything is great about this device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out there. Had these for a couple of months already and I still have the same opinion I had when I first bought them. Great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diangelo, Awesome! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good quality headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are dope! Use it all the time. Just wish the price on these things were a bit more justifiable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iali21, We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mat black shows finger prints and smudges easily. Sound quality is solid, noise canceling seems average, overall they seem on par with $150 headphones. Bluetooth is okay. Recharge them once or twice a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Soundguy,
Thank you for choosing Sony.
It's rewarding to hear you appreciate the sound quality, Bluetooth functionality, and noise cancellation of your WH-1000XM5 headphones! We also acknowledge your feedback regarding the matte black finish and its tendency to attract fingerprints. Please know that we take this feedback seriously as we plan our future product iterations. Thank you for sharing your insights
Best regards,
-Fred
- Pros mentioned:Sound quality
Product Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has perfect noise cancellation and good sound playing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi putaiych, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Delicate, Dainty Users Only
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for 5 months and by far have been the best headphones I’ve purchased considering the sound quality and comfort but the hinge on the right ear cuff snapped with little effort and cannot be repaired by Sony even though it’s still under warranty and a known issue. Buy at your own risk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eden, we're glad you like the sound quality and comfort of our product. We're sorry to hear about the issue with the hinge on your headphones. Sony's warranty policy does not cover physical damage, which includes issues with the hinge, even if it occurs under normal use. You have the option to take your headphones to an authorized service center for evaluation to determine the out-of-warranty repair options available.
We would highly recommend you to take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00006741?utm_source
We'd also like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, noise cancellation is a 10! Sound and comfortable feel when wearing them is a 10!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonMcelroy, This is great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones I own.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing, my go to for when I'm working out, doing chores, or for traveling. Great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConnerC, Thanks for sharing your experience. We are thrilled to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best headphones you own. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound quality is great, especially with the app where you can change the different frequencies to match what you want. The noise cancellation is very great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, Awesome! We're glad that you like the sound quality, app, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound great, and comfy for days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound signature is aggressive on these. But very responsive to EQ at the same time. Noise cancellation is solid as wel. Call quality is excellent also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rezzes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Good but not perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the bass should be improved and also the build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaidenKhang,
Thank you for your feedback! We are glad to hear you are enjoying your WH-1000XM5. We appreciate your comments regarding the bass and build quality, as we are always looking for ways to improve our products.
Thanks for choosing Sony.
Best regards, Eliab