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Customer reviews

Rating 4.6 out of 5 stars with 6221 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 6,221 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are excellent quality I have really enjoyed this purchase definitely highly recommend if you are looking for Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, TheresaK! We're happy to hear that you are enjoying your new Sony WH1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Nice one

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, good sound, but I personally had a problem - after 1-2 hours of use my ears start to hurt from the pressure of the headphones themselves. Maybe it's just not my headphone format

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BohdanZ,

      Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.

      Thanks for choosing Sony. Have a nice day!
      -DIegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect audio and excellent noise cancellation feature, sensor and tap buttons are sleek and work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoS, Great! We're thrilled to hear that you like the noise canceling, sound quality, features, and works great. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling. Been using in in the gym for over 6 month with no issues even with no IP rating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT, This is great! We're glad that you are enjoying the noise canceling headphones. We appreciate your feedback and thank for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphonrs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Used it on 2 long haul fights overseas without changing on plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UmeshP, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best noise-cancellation system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good sound quality and an amazing noise-cancellation system. However, the product is not comfortable to use for long hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarM, Thanks for sharing your feedback on the Sony XM5 Wireless headphones. We're glad you like the sound quality. When wearing your WH-1000XM5 headphones, please make sure to adjust the length of the slider where the headband touches the top of your head and also adjust the orientation of the units to have a more comfortable listening experience. Please refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.

      Thanks and regards, -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Faves!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones! They keep the noise out on the NYC subway which says something

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VeronicaC, We're thrilled to hear that you are enjoying your WH1000XM5. We appreciate your feedback and thank you so much for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BUY THESE IMMEDIATELY! WELL WORTH IT!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are AMAZING! Not only amazing sound quality but the noise cancelation is unreal! This is the best set of headphones I've ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAMA, We appreciate the review/feedback on the new WH1000XM5 Noise Canceling Headpones and we're glad that you are enjoying them.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and works as said, reliable and noise cancellation actually works

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElijahF, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best especially working at home. I can control noise around me with ease. I highly recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacA, Amazing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones. So comfortable. I have so many piercings and these dont bother my ears AT ALL.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mel21,
      Awesome! We're glad to hear your WH1000XM5 perfectly suits your needs and expectations. Nice to know you are enjoying the comfortable fit of the unit. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing set of headphones. Connection is fast, sounds are clear, both receiving and sending. The controls are responsive and the materials feel premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Morifias, We're glad that you are enjoying the sound quality, connectivity, and responsive controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my wife. She loves them. Great sound quality and love the case it comes with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THAMCCORKLER, Great! We're glad that your wife loves her new headphones. Thank you for your output and for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lightweight & sound great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These feel light on your head & ears . The sound is great and the noise canceling feature is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeniseR,
      Great! Thanks for the feedback and we are truly happy that you are pleased with the sound quality, amazing noise canceling capability and lightweight design of our WH1000XM5. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using these headphones for a little over 6 months now, I cannot say enough good things about them. Absolutely love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, We're pleased to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones in the mid fi range

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a so called audiophile and I can tell this is the best headphones out there in the mid fi range. Yes I have tried other name brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SDUTT, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I have never experienced such an amazing listening in a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyE, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones for the gym if you’re thinking about getting these get them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinoM, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The sound is impeccable and they’re noise canceling. Purchasing another pair for my daughter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnaR,

      You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really nice and comfortable. Been wanting one for a while and having a pair is genuinely nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anti, We are happy that you like the overall quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US