Customer Ratings & Reviews

Hi Vega007, thank you for sharing your feedback on the WH-1000XM5. It's great to hear you enjoyed the sound quality, that's something we work hard to deliver. We're sorry to learn that the design and build didn't meet your expectations. We truly value your input, as it helps us improve future models to better meet the needs of our users. If you ever consider Sony again, we hope to offer a product that fits both your style and performance preferences. Thanks again for giving us a try! Regards, -Dominick

Hi Noah,

You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the sound quality of the headphones.

Upgrading to the XM5 will be worth it! The WH-1000XM5 headphones are our biggest step forward in noise canceling technology. From airplane noise to people’s voices, our WH-1000XM5 features 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm precision-engineered driver, DSEE – Extreme, and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the totally revamped design and beautifully finished in newly developed soft fit leather that fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

Thank you for choosing Sony!

-Ralph

Thank you for the review, MuzT!

We are so glad to hear you love the WH-1000XM5 enough to gift a second pair! It’s great that you’re enjoying the seamless switching between your PC and phone.

Regarding the microphone with your PlayStation, while these are primarily designed for mobile and PC use, you can actually use the mic with your console by connecting the included 3.5mm cable directly into your controller! For a fully wireless mic experience on PS5, we usually recommend our INZONE gaming headsets.

Thanks for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi BerrinCarrillo, Great! We're delighted to hear that you like the sound quality and looks. Thank you for choosing Sony. Erin

Hi Uravgreview, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl

Hi 59417Guy, Great! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi AnthonyM, We're delighted to hear that you love the performance, build quality, and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi LizL, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin

Hi Norm, Good to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Potato, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi R2d3tv, We appreciate your feedback and we're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin

Hi. NikolasM,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Beans, We're glad that you like the WH1000XM5. Thank you for your output and for choosing Sony. Erin

Hi Butterball,
Thank you for your time writing this review. While we are glad you like the amazing sound quality and noise canceling features of the WH1000XM5, we're sorry to hear that headphones is falling off your head while working out. Here are few tips to prevent these kind of issues:
Wear the headset on your ears properly.
Extend the slider to its full length before putting on the headset.
Put on the headset with the earpads fitting snugly over your ears.
Adjust the slider to a length where the headband touches the top of your head.
Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For reference: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We do apologize for the inconvenience and thanks again for purchasing SONY! - Kris

Hi Jaz7,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear that you have given them the opportunity and they have been exceeding your expectations!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi TomasM, This is great! We're happy to hear that you are enjoying the sound and noise canceling function. Thank you for choosing Sony. Erin

Hi JohnJ, Awesome! We're pleased to hear that you like the sound quality. Thank you for choosing Sony. Erin

Hi MaPo, We're sorry to hear about your situation. This is definitely not the experience we wanted you to have. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case ID :

-Craig

Hi AlanS, We’re glad you like the WH1000XM5! Thank you for choosing Sony! Erin

Hi Thecooldude45, Thank you for the 5-star rating! We're glad you're enjoying the crystal clear phone calls and amazing sound quality when watching movies and listening to music on your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam