Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10101604
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
The best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, and the service when I went to pick it up was amazing they are so kind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesB, Great! We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Decent noise cancellation, super comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was pretty good, didnt hurt after extended period of use and was so easy to use and play with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Praneeth, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Simply awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love the intuitive user interface and controls on the headset. Sony has put a lot of thought into the design and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnishS, Great! We're glad that your investment is worth it. It's wonderful to know you love the effortless operation and super-comfortable lightweight design of these headphones. Intelligent and intuitive, the WH-1000XM5 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Our smart features make it easier than ever to access and enjoy your entertainment throughout the day. For example, you can play music and control the volume without opening your phone by simply pressing a button on your headphones. It also detects when you speak and can temporarily stop the music. Operating these headphones is effortless and they will fit seamlessly into your life. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Awesome sound cheaply made
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these they kept breaking on me the headphones iPad kept snapping off cheaply made in my opinion sound quality was great, but they need to make it better quality material.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoB,
Thanks for sharing your feedback with us. We're really sorry to hear about the issues you’ve had with your WH-1000XM5 headphones. While we’re glad you enjoyed the sound quality, we definitely want to help with the durability concerns you mentioned.
We’ve partnered with our parts supplier, Encompass, to offer a low-cost repair option for situations like this. You can reach out to them directly for assistance:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday, 8:00 am - 6:00 pm EST
Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend loves it!!! Perfect birthday gift!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazariiP, Awesome! We're thrilled to hear that the WH-1000XM4 made the perfect birthday gift for your girlfriend. Thanks for choosing Sony! -Sam
Best store
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the place to buy all electronics goods, couldn’t think of any other place that could meet Best Buy’s standards and knowledge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Instax,
Thank you so much for the 5-star rating! It's wonderful to hear your enjoyable shopping experience. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing our WH1000XM5 headphones and for choosing Sony! - Kris
Best headphones out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphones and the 1st day I had them the right ear bud was bad but after replacing them with no hassle the next pair worked amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeH, That's great news! We're glad that the replacement headphones are working great. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great for calls, very comfortable and long battery. Probably the best in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike Great! We're pleased to hear that you are enjoying the battery life, comfort, sound and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no review of this item. It was a gift to my granddaughter and as far as I know , she’s enjoying them tremendously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi None,
Thank you for the review! We're glad to hear that your daughter likes the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Fantastic Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Mx2 to these and they sound even better and are light and comfortable. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Nois cancellation problem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation sometimes doesn't work well and create some weird noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KareemR,
Thank you for the review and we do apologize for the inconvenience. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00267838?cpint=spt-mdr_triage_00204483_noisecanceling
Thank you for choosing Sony!
-David
You don't know! What your Missing. Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't going to spend this much money! But these Headphones. Are worth every penny. Jeff Hom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffo,
Awesome! We're really happy that your investment with your WH1000XM5 headphones are worth it. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
One of the best wireless headphones available!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These and the bose 700 are the best headphones ive ever tried. I had the apple max headphones but everytime i exercised they stopped working.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestTech2023, We're glad that you're enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I use them consistently and love that you can use and app to change settings and sounds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTBirdface, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of everything you need! Worth the price and I am glad that my daughter loves it. Highly recommended!! Thank you Best Buy!! Will buy again for another gift…
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, CarenC! We're glad that you are happy with your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig
Simply awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made with thought, and details, and close to perfection. A must-buy for those looking for performance and style.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Abrookz, Thanks for sharing your feedback. We are happy that you like your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
These are great - but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these but ended up returning them. I have sensitivity to ear pressure in one of my ears and the passive and active noise cancellation was agitating me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelD, While we're glad that you love the headphones, we regret that you had it returned. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I wouldn't buy them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these headphones to be uncomfortable. They do not provide enough padding on top of the head. Also they hurt my ears because they don't have enough that in the ear pads.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM
We're genuinely sorry to hear that the WH-1000XM5 headphones didn't provide the comfort you need, particularly with the padding on the headband and earcups. We understand how important a comfortable fit is for an enjoyable listening experience.
If comfort is a key concern, you might be interested in exploring our newest model, the WH-1000XM6, which features a redesigned headband and earcups that many users find offers enhanced comfort for longer listening sessions.
Thanks for considering Sony Products.
-Eliab
- Pros mentioned:Sound quality
Do not purchase.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible just horrible. Sound quality is great yet, device has so many issues, constantly disconnects from Bluetooth, features you don’t want on turn on. Everything besides the sound quality is terrible. I will never buy a pair of Sony headphones ever again, I truly wasted my money, sound quality doesn’t cover the rest of the issues these headphones have.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi barcelona10, We're sorry to hear about the issues you're experiencing with your Sony WH1000XM5. While we're glad you like the excellent sound quality, we regret to learn that everything besides the sound quality is terrible. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve the intermittent Bluetooth issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
If you are unable to resolve your concern and need further assistance on your other issues about these headphones, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Eady to use. Espcially being an artist and my hands are dirty I dont have to worry about my earbuds following out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethH, Amazing! We're thrilled to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin