Customer Ratings & Reviews

That's awesome, Alan! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hi Jamestaylor1234, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi BigB,

Thank you for the review. We're glad to hear that you like the sound quality and comfortable design of the headphones. For touch feature, you can disable this using the Sony Sound Connect app.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

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-David

Hello UlandaR,

Thank you for your wonderful feedback on the WH-1000XM5 headphones! We're thrilled to hear that your son loves them. The color options, superior sound quality, and overall functionality are indeed some of the key features that make these headphones so popular. We're especially glad to know that the outstanding Noise Cancellation feature is making a significant difference. Enjoy the seamless listening experience!

Thank you for choosing Sony.
Best regards,
-Fred

Hi Myles, thank you so much for the fantastic review! We're immensely pleased to hear you're enjoying your new Sony - WH1000XM5 headphones and that the sound quality and performance are hitting the mark for you. Your feedback means a lot us, thank you for choosing Sony! Best regards, -Dominick

Hi RachelH,
Great! We're glad that you are satisfied with your purchase and with the quality and comfort of your new Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco

Hi Themanspiderman, Awesome! we are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi MarlonJ, Great! We're thrilled to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi IwanaG,

We are really happy to hear that your birthday gift was received with such enthusiasm! There is nothing quite like the gift of incredible music and silence, and we are thrilled that the WH-1000XM5 helped make that special occasion even more memorable. It’s a pleasure to know that our headphones played a part in delivering that "excellent" reaction you were hoping for.

Thank you for making Sony a special part of your birthday celebrations and for trusting us with your gifting needs.

Regards,
Dominick

Hi Beng, Great! We're glad that you like the sound quality, built, size, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Ryzone,

Thank you for sharing your experience! We’re thrilled to hear you’re loving the WH1000XM5 headphones. The sound quality and next-level noise canceling really make them a fantastic upgrade.

Thank you for choosing Sony! Enjoy! -Maria

Hi BrianR!
Thank you so much for your feedback! We are really happy to hear you found the WH1000XM5 headphones to be a great choice.

These headphones offer industry leading noise cancellation, long battery life and a comfortable fit, perfect for enjoying your music anywhere.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi edz2891,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad that you are happy with your WH1000XM5 headphones. Nice to hear that you are enjoying the clear sound quality, noise cancellation, and supplied accessories of the unit. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hi JoelB, thanks for sharing your wonderful experience that truly highlights the Sony - WH1000XM5 headphones' capabilities! The industry-leading noise cancellation is a crucial feature powered by two processors and eight microphones, working together to significantly reduce ambient sound across all frequencies. This remarkable noise suppression creates an unparalleled quiet environment, allowing you to fully immerse yourself in the magnificent sound quality of the XM5s. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick

Hi themerriest, We are sorry to hear about what happened to your Sony WH-1000XM5. We would like to ensure that you are getting the assistance that you need with your headphones.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
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Regards,
Carl

Hi Good, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional comfort, superb audio, overall design of your headphones. We appreciate the recommendation. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony! -Jess

Hi Katrina, Amazing! We're glad that you like the quality, comfort and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi StellarOdin, Awesome! We're glad that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Rod1, Amazing! We're delighted to hear that you like the sound, quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi RobertoM,

Thanks for your concise and positive review of the WH-1000XM5 headphones! We're delighted to hear you appreciate their excellent quality and can confirm they're a great investment.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.