Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, good music quality and very light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSSS, We are glad that you like the sound quality of your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
Kept me calm in Chaos
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version and I was obsessed with everything about them. This version takes it up a level including playing time. I was recently in the hospital and wore these non-stop to maintain calm during chaos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlysiaF,
You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound, noise cancelling and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH, amazing! We're glad that you like the sound, noise cancelling and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best noise canceling headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling. Nice materials and good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YigitcanS, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony wireless headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, excellent sound, Bluetooth works very well
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Naider! We're glad that you are enjoying your Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great looking headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Similar to the other reviews. I used to own the sony WH 4s but overtime they fallen apart. I purchased the WH 5s for an "upgrade". The bass seems to struggle at high volume. When taking off the headphone to rest around your neck, they flip up intead of down towards your chest. They look great. Sound quality 4 out of 5. They may be on price drop soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sgtbrownty, We appreciate your feedback and we are happy that you like the sound quality of your new Sony headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Perfect for Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable for travel. I used Bose before and I do not regret the change.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCCC, Awesome! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great sound quality that is customizable to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TinaC,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying the WH-1000XM5 headphones. Outstanding sound quality and customizable audio are at the heart of what we aim to deliver. With the Sony Sound Connect app, you can tailor the sound settings, including EQ and Adaptive Sound Control so you get the listening experience that fits your preferences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Better than MX4's esp, in the Noise-Canceling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes ! An obvious improvement in Noise Canceling especially in the treble and mids. I hear almost next to nothing except for a faint hint of voices in the higher frequencies, very faint though. These are better than the MX4's. Lighter, more pronounced sound quality, ... clarity. No more flippy flop folding cans. These are perfect... hope they last long. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh, Thank you so much for your awesome review! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl
- Pros mentioned:Comfort, Sound quality
"underwhelming"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own several sets of headphones including, Bowers & wilkins, Sennheiser, bose, bang & olufson, shure. I currently own sony xm-3's and had xm-4's. (which I sold for the xm-3's). This was not a downgrade, it was an upgrade. Just because there is a new version of something doesn't automaticlly make it better and that's the case with the xm-5. 1st I must say the noise cancelling in version 3 is as good as the latest edition. Also for the 400.00 price tag I cant hear any more detail from the new ones over the 3rd edition. If anything, fine details are muted. The bass is still muffled like version 4 and turning up the bass only muffles it more. The best part of these headphones are the comfort and phone call quality, which I don't buy headphones for anyway. I'm looking for sound quality, anc performance and comfort. Based on sound quality alone, I had to return these. Also, when I turned them on and put them on my head I kept smelling burning rubber. It was coming from the ear pads. Probably chemicals they use in packing from over seas. Not good, It made me sick. There are much better options at a cheaper price point. What comes to mind are the shure aonic 40's for 250.00. To each his own!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rockme395, While we're glad that you like the comfort and phone call quality, we regret that these headphones had to be returned. This is definitely not the news we'd like to hear from you. We do have some recommendations for sound related concerns that are also available on the Help Guide. You can also fine-tune your music through the Headphones Connect app.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
We regret that we can no longer help you troubleshoot the problems you've encountered. We apologize for the inconvenience and we hope that you will consider the XM5 in your future purchase.
Sincerely,
Erin
- Pros mentioned:Comfort
Great headphones very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the Sony sound app Lightweight, very comfortable
I would recommend this to a friend - Pros mentioned:Sound quality
Design Flaw
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.with the time I had with these headphones I can say that they are a really good pair of headphones in terms of noise cancellation and amazing sound quality, however this product does have its fair share of drawbacks. The material that it is made out of makes it easy to break, although I have not broke my pair of headphones, there has been a design flaw that I have unfortunately come across. The design flaw are the hinges that connect the headband to the headphone cups and they tend to break easily without any external factors that caused it to break. I have researched about this problem on the internet, and this is a common issue that has not yet been resolved. There are numerous complaints about these headphones and their poor durability. I only had them for about 6 months, I put them on and then all of a sudden they are broken. I am actively trying to get them replaced, fixed, or refunded because this is not any of my fault rather Sony's fault and they are being difficult. If you are having the same issue file a complaint with the BBB (Better Business Bureau) and explain the situation. If you took the time to read this, please reconsider buying this headphone there are plenty of other options available, thank you!
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great headphones - make a great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband for Christmas. He loves it. He has a Sony noise canceling headphones now and he said these are better. He likes the ability to turn on/off the noise canceling when we are out to dinner. He can turn it off to talk to me, then turn it back on easily afterwards.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JannJ, We are happy that your husband loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancelation. Fit comfortably over ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HansCo1999, Awesome! We're glad that you are enjoying the audio quality, fit, and noise canceling of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very Good Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy on the ears and great sound. Nice travel case and very light. I like the controls that it has and the movement gesture that is built into to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rusty,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Comfort and quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for extended use. Great sound quality and NC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnotherUnhappyCustomer, We're glad that you are enjoying the noise canceling function, sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great very comfortable head phones. Quality music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielFonseca, We're thrilled to hear that you like the sound quality and comfort. he WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, nice aesthetic, but bulky but it’s ok, noise cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. AntonioA,
Thanks for the review! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have an outstanding day!
-DiegoV
Great headphones just cheap headbands
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The only thing is that the headband part broke just over a year of use. I don't think I was harsh or anything. Very unfortunate for such expensive headphones. But overall would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brii,
It brings us great joy to hear that you consider the Sony WH-1000XM5 great headphones and that you would still recommend them!
We appreciate your honest feedback regarding the issue you experienced with the headband breaking. We understand that this is very unfortunate for such a premium product.
Please know that we take all quality concerns seriously. We will be sharing this specific feedback with our Product Team for review as we continuously work to improve the durability and quality of our products.
Thank you again for your review and for considering Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Awesome!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, quality, and compfort! Watch for sales and grab them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodzilla1126, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin