Customer Ratings & Reviews

Hi SCCL, Excellent! We're delighted to hear that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin

Hi AdebunmiG, You've made an excellent choice! We're pleased to hear you like the exceptional noise cancellation of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hello Anonymous,

Thank you for choosing Sony!

We're honored to hear that you find the WH1000XM5 headphones great for work use. It’s fantastic to know they provide the comfort and sound quality you need during your workday. Your recommendation means a lot, and we hope they continue to enhance your productivity and focus.

Best regards,
-Fred

Hi VictorG, Thank you for the fantastic 5-star rating! We're thrilled to hear that you love your new headphones. We appreciate your feedback about the design. To ensure a secure fit, we suggest adjusting the headband slider according to your preference. Enjoy your listening experience! -Craig

Hi Jarvis, Thanks for the feedback/review. We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hi BrandonH, That's awesome! We are thrilled to hear that your wife absolutely loves her new Sony WH1000XM5 wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hi CSGamer,
Thanks for the feedback on the WH-1000XM5 headphones. We're glad to hear you're enjoying the high-quality sound and the impressive noise cancellation.

However, we're really sorry to hear that you've had some issues, though. Having them stop working so soon is definitely not the experience we want for you and we also want to make sure you're comfortable with your headphones.

To get this sorted out, please reach out to our support team. They'll be able to help you troubleshoot the issue and figure out what the best next steps are. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony and for your feedback.
Sincerely,
Estefany

Hi JuneK,

We are honored to hear that the WH-1000XM5s are the best headphones you've experienced! It is wonderful to know that our reputation for quality and noise-canceling technology has lived up to your expectations.

Thanks for choosing Sony.

Best regards,

Eliab

Hi mich, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi Duvancho303, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Thank you for the fantastic review, JacindaC!

We are absolutely thrilled to hear that you are enjoying the sound quality of your WH-1000XM5 headphones! Delivering a premium audio experience is our top priority, and we’re so glad they are hitting the mark for you.

It’s also great to know that you’re finding the pairing process quick and easy. We designed these with "Multipoint Connection" and fast-pairing technology to make switching between your favorite devices as seamless as possible, so we’re happy to hear that feature is making your life easier!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi ChillinInFL, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi IselaV, Awesome! Glad to hear your purchase went well and these headphones suits your needs and expectations. It's wonderful to know that you are enjoying the super sound quality and excellent noise cancellation of your WH-1000XM5. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Have a great day! -Jess

Hi PatCollins,

It brings us great satisfaction to hear that your husband is enjoying his new headphones and using them all the time!

We are glad he is experiencing the benefit of the two processors controlling eight microphones, which work together to deliver unprecedented noise cancellation and exceptional call quality. It is also wonderful to know he is enjoying the awe-inspiring audio quality made possible by the newly developed driver, DSEE Extreme™, and Hi-Res audio support.

Thank you for trusting Sony.

Best regards,
Dominick

Hello JakeD,

Thank you for considering Sony products.

We’re sorry to hear about the durability issues you’ve experienced with the WH1000XM5 headphones. We understand how important it is to have a product that feels sturdy and reliable. We appreciate your feedback regarding the materials and your preference for the WH1000XM4 model. Please know that we will pass your comments along to the Sony team as we continue to improve our products. Thank you for sharing your experience.

For affordable repair options, we suggest contacting our authorized partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.

Best regards,
-Fred

Hi Anonymous, we're genuinely sorry to hear about the experience you've had with the Sony - WH1000XM5. We understand how frustrating this situation must be for you, especially knowing that the unit is still within warranty. This is not the experience we want for our customers. We'd like to evaluate your case please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be expecting to hear from you again! Thanks for considering Sony products.
Best regards, -Dominick

Hi GerbilT, This is great! We're glad that you love the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin

Hi WilliamG,

We feel privileged to know how much you love your Sony WH-1000XM5 headphones!

It's excellent to hear that you find them to be a great value. Even as technology evolves, the XM5 continues to deliver a premium experience. Thank you for your support and for choosing Sony!

Regards,
Dominick

Hi Steve, That's awesome! We're happy to hear these headphones deliver amazing features, exceptional noise canceling feature, and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess