Customer Ratings & Reviews

Hi DerekS,

Thank you for the review! We're glad to hear that you like the noise canceling of the headphones. Sound quality will depend in the source that you're playing. Your input is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hello AmandaS,

Thank you for considering Sony products.

We are truly sorry to hear about the trouble you've experienced with the hinge on your WH-1000XM5 headphones. It is disheartening to learn that such a physical issue has interrupted your enjoyment of the great sound quality you've come to expect from us. We certainly understand how frustrating it is to deal with a recurring break, especially after your efforts to resolve it yourself.

To ensure your headphones are restored correctly, we recommend taking the unit to an authorized repair service. Although warranty protection is generally limited to manufacturing defects and does not include accidental damage, we want to help you as much as possible. Please consider contacting our authorized repair partner, Encompass, for repair options that may be more affordable: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this can help you get back to enjoying your headphones.

Best regards,
-Fred

Hi AndaniZ, That's awesome! We are thrilled to know that you like the noise canceling feature and battery life of your Sony WH-1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

That's great to hear, John! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi JimP, We're glad that you are enjoying the sound quality. We also appreciate your feedback when using ANC. For optimum performance, please ensure the software is updated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Stephy2211, Thank you for the great review! We're very pleased to hear that you love the exceptional noise canceling and great sound quality of the Sony WH1000XM5. Thanks for choosing Sony! -Sam

Hi Marc, That's nice to hear! We're also glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi AaronV,

You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi KyleR,

That's great! We're glad to hear that you like the sound quality of the headphones. Update the software of your headphones using the Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Thank you for choosing Sony!

-David

Hi LashandaR,

Thank you for the 5-star rating! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!

-David

Thanks for the 5-star rating, JenniferH! We're glad you are impressed with the comfy design and amazing noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi SamanthaP, That's great! We're very happy to hear you were able to eliminate the vacuum noise and still hear the awesome sound quality this unit delivers. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM5. Thanks for choosing Sony! -Sam

Hi JoeyJ, Thanks for the 5-star rating! We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Robert, Great! We're glad that you like the features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi JosephS, Awesome! We're glad to hear from a loyal Sony customer such as yourself. And good to know you're enjoying the excellent battery life and multipoint connection feature of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam

HiJehawkins23 Amazing! We're thrilled to hear that you like the sound quality, noise canceling function, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Onlymomo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi AnneK, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi EdgarF, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin