Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great quality, terrible durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio and noise cancelling are fanrastic, and the fit is greta aside from a little discomfort on the top of the head if you wear them too long. But eventually moisture gets in and causes an annoying static. It can be fixed by removing the earcup and putting a silica packet inside, but that seems a little ridiculous for a pair of headphones as pricey as these. My first pair last about 8 months before this happened - my warranty replacement pair lasted about 2 weeks. From what I’ve read, this problem is rather common.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi August, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your Sony unit. If you use the headset when the air is dry, you may experience discomfort due to static electricity accumulated on your body. This is not a malfunction of the headset. You can reduce the effect by wearing clothes made of natural materials that do not easily generate static electricity. You can check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534599.html?utm_source=glean
We'd also like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Awesome headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Bose quiet comfort before. They are really good headphones but these new Sony headphones have much better features and better noise canceling. Im very happy with these and rock them on a daily basis!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveO Great! We're glad that you are enjoying the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
A1 W headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light on head, comfortable for hours even if you got big ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smitty, Thanks for the 5-star rating! We're glad you like the design of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
GOOD HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO I've never really owned an ANC headphones (I've tried them). These headphones are great. My head gets a little hot sometimes but it isn't to the point where I want to take my headphones off. It does suck that it isn't as integrated as APMs, APPs, and APs but the ability to tweak the EQ is what convinced me to purchase. Also mic quality is quite nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAKO, thank you for choosing and purchasing our product. We're glad you enjoying our newest industry-leading headphones. We're sorry to hear that you have issues with the comfort and other integrated tools.
Please follow this link when wearing the headset for comfort:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
Please make sure to take advantage with the Headphone Connect app as you can configure many settings to use the headset to the fullest. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html?search=equalizer
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones the sound quality is phenomenal and the build quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed awesome, Donnyy! We're glad that you are impressed with the sound and build quality of the headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good sounding set of headphones and super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi caffeine, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony makes the best headphones available. Easy to set up and use, great for airplane travel and sound spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wassman1, We're glad that you like the ease of setup, use, and sound quality. Th WH1000XM5 is great for travelling. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars off the bat. Was looking for a pair of headphones to focus on painting and these totally make me lose myself into the music and whatever I’m doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosR, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
very happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just sound amazing. The app is user friendly, can easily change the bass sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinV, We're glad that you like the sound and user-friendly app. Thank you for choosing Sony. Erin
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for to fit my big head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crl1, We're glad the WH1000XM5 headphones are the perfect fit for you—comfort matters just as much as sound quality. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Noisy workplace
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My worksite is really noisy and I was looking for some good noise canceling. So far this has been a game changer. Slightly skinnier and fancier than the xm4 which I’m unsure if I prefer. But so far loving the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Your feedback about its design is greatly appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Weight
IT'S GETTING THERE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the headphone is very good. First is its weight is very light. You will not feel you are wearing it. The bad things are its technology feature. It says it will detect when you take them off and auto stop music. This is a hit or miss. When it does not work, it is very frustrating. I believe Sony is getting that perfect headphone. However, this is not it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good from what i had expected the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanK,
Thank you for the 5 stars! We’re thrilled to hear the WH1000XM5 headphones exceeded your expectations with its impressive sound quality. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Good deal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a while and they work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! It's great to know that the WH1000XM5 has been working really well for you. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, an the noise canceling is insane i can drive a dump ttuck dump the freeway with windows down or pressure wash with big loud motor and everyone cant even hear anything but me, amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sids, Excellent! We're delighted to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony 1000XM5 is fantastic
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones! Great sound quality and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanC, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality and noise-canceling features. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Top notch!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch! ANC is awesome and sound quality is simply super. Stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VenkatB, We are glad to hear that you are enjoying the WH-1000XM5 headphones! They are indeed known for their top-notch Active Noise Cancellation (ANC) and excellent sound quality. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-canceling works wonders! The touch is pretty sensitive, otherwise great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoL, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love them! I get lost in my own little music world while walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaddieP, We are thrilled to learn that you are enjoying the impressive features of the WH-1000XM5 headphones! The WH-1000XM5 is designed with advanced noise-canceling technology, allowing you to immerse yourself in your music without distractions. Thank you so much for choosing Sony! -Jess
- Cons mentioned:Price
Great but overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but honestly not worth $400. Wish i waited until they had them on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl