Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
GREAT HEAPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THESE FOR TRAVELING. TERRIFIC SOUND AND GREAT NOISE CANCELLATION.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billcap59,
Thank you for the positive feedback! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Not what you're expecting... but in a good way!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're *just* great sounding headphones. I read reviews and got myself hyped and nothing too complain about, at all, but they're slightly over hyped. Not over rated though, just amazing sounding headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlHen, Great! We're thrilled to hear that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Okay headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, the sound quality and noise cancelling are top notch. I am a medical student and using these to study were amazing. But the build quality isn’t the best. I ended up returning them and buying AirPod maxs instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer, We are sorry to hear that you had to return the headphones. Despite your concern, it's good to hear that you like their sound quality and noise canceling feature. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Sound quality
the best headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best headphones i have ever purchased i love the noise cancellation and the way i swipe to change song or swipe up for volume amazing work sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM, thank you for your output. We're pleased to hear that you love the noise canceling and feature of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The best.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had. It’s been two years and I cannot imagine having any other headphones. I hated the AirPod Pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelPer, Great! We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good Sound Quality and Comfort, Horrible Build Qua
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and comfort while wearing the headphones is great, however in good faith I could never recommend anyone spending the premium price tag these headphones carry as the build quality is terrible (all the hinges are thin plastic). The build quality would not be as big of an issue if Sonys warranty covered this very common issue but they refuse and charge a premium to fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerR,
We're glad that you like the sound quality and comfort of the headphones. Your feedback about the design is greatly appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Portability
Not good to carry with you. Big bulky case.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all honesty the headsets though they have great noise cancellation and great sound, I really (really) disliked the fact that they are hard to transport. The case is big and awkward and takes up a lot of space. I love the folding capacity of Sony Beats Solo 4. Traded up from my 3’s. I have since returned my CM5’s. Sorry. I would recommend the headset for the sound but not in terms of easy transport.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyHeadphones,
Thanks for your honest and detailed feedback on the WH-1000XM5 headphones.
We're glad to hear you find the noise cancellation and sound quality to be great, as those are key features of the XM5.
We also appreciate your valuable feedback regarding the carrying case and the lack of a folding design. We understand how important portability is for many users, and we'll be sure to pass your comments along to the team. We're sorry to hear that this particular feature was a deal-breaker for you, and we appreciate you sharing your experience with us.
Thanks for the recommendation and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
amazing!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is amazing, as well as the noise cancellation!! highly recommend this product. MUST GET!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and absolutely the most comprehensive noise cancelling headphones I've ever used. Outstanding quality that I can recommend without hesitation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinP, Thanks for sharing your awesome experience. We are glad to hear that your new Sony WH1000XM5 headphones have the most comprehensive noise cancelling headphones you have ever used. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass
They’re fine for what they are.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re fine headphones but you can get the same performance for half the price. Nothing amazing, the features are more gimmicky than useful. For the app to work properly for active noise cancelling it has to track you which is fine but uses data. None of the Spatial Audio works if you don’t spend the money on the specific apps that support it which cost money. Overall if you’re in the Apple eco-system, get the Air Pod Maxs. They sound better and the noise cancelling is way better. If you want the Sonys get the MX4’s the bass is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ListenUp, We appreciate you taking the time sharing your experience using the WH1000XM5. Sony values the opinions of customers and is always striving to provide the best customer service experience possible. We will pass along these concerns and suggestions. Thank you for choosing SONY. Erin
- Pros mentioned:Sound quality
build material
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, anc, and ambient on these are great but the only issue I didn't like was that the black accumulated tons of hair oil and had to be cleaned often. I have returned these for Airpod Maxes due to my personal hair putting so much oil on them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PvtKibbles, We're glad that you like the sound quality and noise canceling function. Sony takes into consideration all feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for sound quality and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vlad, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew loved his birthday gift. He says they have a good grip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griz,
That's lovely to hear! We're happy your nephew is enjoying his new WH-1000XM5 headphones and finds the fit so comfortable.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Xm5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Crisp and clear sounds. This looks strudy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinM, we're glad you like the sound quality and build of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. I use these when I go to the gym and the noise canceling is second to none. Very convenient features as well such as a single tap to stop the music when someone is speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordiO, Awesome! We're glad that you like the audio quality, noise canceling function and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect for studying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for studying, and they're absolutely amazing. They're so comfortable and i zone out when i use these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM,
Very nice! We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I wear them while drawing on my desk and the noice cancelation helps me immerse my self in my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraJ, we're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
10/10 would recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly real good and comfortable. Best on the market for a reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brain, Fabulous! Thank you so much for your fantastic review! We're thrilled to hear that you find the WH-1000XM5 headphones to be both comfortable and the best on the market. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Great sound clarity and definitely love the noise cancellation when I’m using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, fantastic! You've certainly made a great choice! We're happy to know that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.call quality is nice and the active noise cancellation is great too. The sound quality is also very good and you can change equalizer in the app to suite your needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoobType, Great! We're glad that you are enjoying the noise canceling, use of app, call and sound quality.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin