Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tested out the headphones on a flight, it blocked out EVERYTHING! Way better than my airpods in that department. The carrying case feels nice and the accompanying app is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthBane,
You made the right choice with the Sony WH-1000XM5! We're thrilled that you like the noise canceling function, supplied carrying case, and dedicated app (Sony Headphones Connect) of the headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was better than we expected. We had read great things but really does what it says and worked excellently. Would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geri,
Thank you for the purchase! We're happy to hear that you like the headphones and it is living up to your expectations. We appreciate the recommendation and thank you for choosing Sony!
-David
Sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! I would purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
We couldn't be happier to hear that you think the WH-1000XM5 headphones are great! Knowing that you would purchase them again is the best kind of feedback we can receive. Thank you for being a valued Sony customer!
Regards.
Dominick
- Cons mentioned:Portability
Way Better than the Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no way you can go wrong with this as a travel device. The XM4s might be able to fold but these premium headphones paired with an android or iphone do much more to separate itself from the pack. Cheaper price as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
T from up north
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent. The noise canceling feature works well as advertised and the ohone voice recogniotn/cancellation of surround ind sound works wel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTim, We're glad that you like the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling works amazingly well and there is minimal lag when editing videos with sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LynnB, We're delighted to hear that you like the noise canceling function, sound, and overall quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound, poor App management
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great! The app on the other hand kind of sucks. Sometimes I wish it didn't need the app to work on my phone. The App is the only reason I wish I would have bought Bose instead. But the sound quality is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW,
While we're glad you like most of the features of your WH-1000XM5, we regret to hear you are not having the best experience with the companion app. Your feedback is extremely important to us and is very much appreciated. You can use the headphones without the app, however, to get the most out of your WH-1000XM5, the Sony Headphones Connect app allows you to customize the following:
• Update the headset software
• Turn the voice guidance on/off
• Switch the touch sensor control panel on/off setting
• Set the Bluetooth connection mode (sound quality mode)
• Set the wearing detection automatic power off function
• Set the wearing detection automatic music playback pause and resume function
• Check the connection status and the settings of the headset
• Switch the multipoint connection (Connect the headset to 2 devices simultaneously) on/off setting
• Select the Equalizer setting
• Customize the Equalizer setting
• Adjust the noise canceling function and Ambient Sound Mode (ambient sound control)
Be sure to review the help guide link below, as it tells you what you can do with the Sony Headphones Connect app.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
If you need further assistance regarding your product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding headphones I've ever owned. Just crisp clear sound. Unfortunately, someone stole them a month ago while I was commuting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were stolen. We hope you will be able to replace these amazing headphones. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great for flights!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I've owned so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLDR, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality and noise-canceling features. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones great for daily and gum use.Sound us great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueM, We're thrilled to hear that you are enjoying using these headphones daily. Thank you for choosing SONY. Erin
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best over the ear headphones I've had! Highly recommended for anyone looking for good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieC, You've made an excellent choice! We're very pleased to hear you like the great sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Impressive noise cancellation. Served me well on a long flight and had no issues with wear and tear due to the travel case that’s included.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ithurtssogood, Awesome! We're glad that you're enjoying the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
They are decent headphones but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head band is just not comfortable for me. I'm also not a huge fan of the sound on these. The spatial audio is not top tier for gaming and the bass is relatively washed out. I do like the ear cups though. Also the ANC is hands down some of the best in the game as far as over ear is concerned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STRG, we appreciate your time sharing your feedback on the WH-1000XM5 headphones.
Regarding the headband comfort, you might find it helpful to ensure that you are wearing the headphones correctly. Adjusting the sliders so that the headband touches softly on the top of your head can improve comfort.
For the sound quality, you can try adjusting the sound quality mode using the “Sony | Headphones Connect” app. There are two modes available: "Priority on sound quality" and "Priority on stable connection." Switching to "Priority on sound quality" might enhance your listening experience.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Should you need further assistance, you can email us at socialsupport@am.sony.com.
Regards,
Erin
- Pros mentioned:Sound quality
Noise Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing! And its very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter, Thank you for the fantastic review! We're glad you like the amazing noise canceling feature and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Weight
Best headphones out right now!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things, wow, best headphones ever! Light and the controls on them are awesome! Also, connectivity is the best I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelW, Awesome! We're delighted to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sound quality!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence since these were going to be my very first over the ear headphones. Exceeded every expectation I could’ve and would’ve had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEvo9, Excellent choice! We're truly glad that you like the audio quality and these headphones exceeded every expectations. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Fantastic sound and great noise cancellation Used on my current airline trip and they worked fantastically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Jon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goodbye for the money very good set of headphones would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rambo, Amazing! We're delighted to hear you like your new Sony WH1000XM5. We appreciate the recommendation and thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
amazing noise cancellation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these work so good and are amazing for using during work before i clock in and during my breaks because the noise cancelling is just so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yaqueline, This is great! We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Soundproof
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them because a friend recommended them. I carry mail. Kinda of good and bad how good they block of noise. Lol i love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jay09, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin