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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6190 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 6,188 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Enjoy the flight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great travel companion, keeps unwanted noise from airplanes out so you’re able to hear the audio, I could never imagine using as a workout headset or wearing on a hot day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickP We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JUST PERFECT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT FOR GYM, PHONE CALLS AND CONNECTS TO MY PS5 IN SECONDS, YOU CANT BEAT THEM, HAD THE PREVIOUS MODEL, SOUNDS QUALITY ITS BETTER THAN YOU CAN IMAGINE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matr,
      That's awesome! We're glad that you enjoyed your gym sessions using our Sony WH1000XM5. We're happy that you can take calls, connect to your PS5 with ease and listen to your favorite music with superb audio quality, all these with our XM5. With our WH1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco Sony_US

  • Rated 4 out of 5 stars

    Review for Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but if you have glasses, might be hard to get the perfect noise cancellation. other than that no complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camm,

      Thank you very much for the 4-star review! We are honored to hear you find the WH-1000XM5 to be great headphones and that you have no other complaints about the overall experience.

      We sincerely appreciate your detailed feedback regarding wearing the headphones with glasses. We often recommend making sure to run the Noise Cancelling Optimizer feature in the Sony | Headphones Connect app while wearing your glasses, as this can help the headphones adapt the ANC to the slight difference in fit.

      We really appreciate you choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great headphones. For the price, I think it would be worth getting insurance with them, just to make sure you can be able to use them for as long as possible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, KiyonEllison! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones for Music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought headphones because of air travel. Since my next flight is scheduled for February 7, 2023 I am not able to determine if it works for my needs. I do use it when taking walks and it works just fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferW,

      Thank you for the review! If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Overall the beez neez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and fantastic noise cancelling. With the app it tells you to download you can fine tune your sound to your liking which is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanM,

      Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    FANTASTIC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FANTASTIC!!! I love the way these block out the annoying members of my family so I can listen to my streams. Talk about noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mannoc, We are happy that you love the noise canceling feature of your Sony WH1000XM5 wireless headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my daughter. She loves them and wears them most of the time. When she isn’t using then they are around her neck. She likes the noise canceling feature the most.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaL, You definitely made the right choice! We're so glad to hear your daughter is enjoying the incredible audio quality and amazing noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Favorites

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favsssss, I have the AirPods Max as well in Blue but I can’t wear those to the gym. The noise canceling on these are it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mekaaa15, Thanks for your feedback. We are thrilled to hear that your new Sony WH1000XM5 headphones are your favorites. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones feel very comfortable on my head I can wear them for hours the older set I had felt like they squeezed my head too much these just feel like ear muffs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergiuG, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ufff OMG!!! SOUNDS AMAZING ... QUALITY WITH AFFORDABILITY. MUST BUY.... BEST BUY

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Simarpreet, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the headphones for my girlfriend and she is in love with them. The quality is great and it sounds amazing. Their customer service was on point aswell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OscarB, You've made an excellent choice! We're delighted to hear that your girlfriend loves her new Sony XM5 headphones. And good to know you had an amazing customer service experience.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Song Mx5 headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality, love the noise cancellation. purchased in store, super quick and easy very happy purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaliyahM, Thank you for the 5-star rating! Good to hear you like the overall quality and top-notch noise canceling of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those are best of the best . I recommended those.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LumtrieB, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The active noise canceling is unmatched with these headphones, in my opinion. I bought these to use before I was deployed and I am far more than pleased with their quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RussellB,

      We appreciate the positive feedback and we're glad to hear that you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have no equal. They are very, very high quality. I even bought another couple of pairs for them for the family Christmas presents

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryL, That's really cool! Thanks for purchasing couple of our WH-1000XM5 headphones. We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know these headphones were a perfect gift for your family. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony XM5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must cop if you look for good sounding earbuds for a fair price. But using a different app to change the setting is weird. But overall a must if you are looking for something good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AC17,
      Thank you for providing your awesome review and we are very happy that you are satisfied with the overall quality of our WH1000XM5. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, and mostly connectivity!!! 0 issues getting them paired or staying paired! Works everytime, with some great features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin, Awesome! We're glad that you like the sound, features, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb sound with superior noise cancelling. These headphones definitely impress. Look at in-depth reviews on YouTube for more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brad, Awesome! We're thrilled to hear that you're enjoying your new headphones. We appreciate your star rating and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Home run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problem with this device, it actually, is, it performs very well for it, to be the previous generation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Game,

      We're so glad you're enjoying your WH-1000XM5 headphones. We're proud of the quality we put into every generation of our products, and it's great to know that your experience reflects that. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global