Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best mowing accessory ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using earmuffs and buds for years. These headphones are hands down the best for blocking noise and listening to tunes while mowing. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmark,, Great! We're glad that you are enjoying you're new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Does it again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely incredible and the best part is that people can hear me extremely clearly during calls, even with significant background noise. Battery gets zapped pretty good in a noisy environment and ANC turned on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KCJR54, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
First Time buying headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time getting some headphones for music! It’s a big game changer! They feel really good and the battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right pick, SergioG! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
BEET SONY HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. They do a really good sound quality and I really like the price is pretty good compared to the AirPods Max and features are really cool. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJP222,
Thank you for the 5-star rating! We're glad to hear that you're enjoying the sound quality and liked the price point of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
really good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them so much, the noise canceling is great and the ear things are so soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvangelinaT,
Very nice! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my Sony - WH1000XM5. The noise cancellation is tremendous so I may listen to my stuff with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pman This is great. We're very pleased to hear that you're enjoying the noise canceling function of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
LOVE THESE HEADPHONES!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony XM5’s deliver top-tier sound on my iPhone!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueG,
Very nice! We're happy to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones had great quality out of the box, but you can improve it by the eq options on their app. 10/10 recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsratMiah,
Many thanks for the 5-star rating! We're delighted to hear your satisfaction with your WH1000XM5 headphones. We always strive to deliver the best quality with our products. Thanks for the recommendation and for choosing Sony! - Kris
The best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best on ear headphones in the market . Def recommended product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JyothiswaroopM,
That is fantastic to hear – thank you for the 5 stars and for the strong recommendation! We put a lot of work into the comfort, clarity, and noise-cancelling performance of the WH-1000XM5, so we're delighted you feel it's the best in the market.
Thanks for choosing Sony and enjoy the incredible sound experience!
Regards,
Dominick
- Pros mentioned:Sound quality
The best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how good the noise cancelling is and how it can adapt to every environment you are in. This is so advanced and I love listening to music everyday with this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahT,
Fantastic! We are truly grateful to know that you love the amazing noise canceling & ambient sound mode function, exceptional sound quality, great features, and superb performance of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Fussy and not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these, but as soon as I put them on I hated them. First, at the tightest setting, they were too loose on my head (I'm 5 feet tall, so I'm small, but not THAT small). Second, the touch controls are awful. You have to swipe repeatedly to move the volume even a little bit, and every time you do, it beeps. Every time you touch the right side, even incidentally, it beeps. Sony's online forum says there is a way to turn the beeping off, but it was not there in the app when I opened it. Third: I have to install an app that tracks my every move in order to use my $400 headphones? No. The sound is great, but didn't blow me away .... certainly not for this price. I'm returning these, very disappointed in the user experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LizD, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. If you still have the headphones, we'd love to troubleshoot the issue that you are having. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying these headphones have really helped with reading books and blocking out the world, truly luxury from this model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curly, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 10/10 love them everytime i put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MMon,
That is fantastic feedback! We are thrilled to hear you love your WH-1000XM5 headphones and that they provide an excellent experience every time you put them on. Thank you for the 10/10 rating!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Cute headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it, light weight, sound quality is perfect. Only complaint is touch bar is hard to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaN,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Check this link for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling quality !!! Such an improvement in the microphone also !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC, Great! We're glad that you like the noise canceling and microphone quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Very happy with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, does everything as advertised. If you could choose to have the phones shake like some other brand/models for gaming, etc. these would have absolutely everything needed for every use imaginable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAIHRKE, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony - Head Phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Value for Money.. great product.. enjoy listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, UmeshB!
We are so glad to hear that you are enjoying the music quality and value of your WH-1000XM5 headphones. We designed them with our Integrated Processor V1 to deliver a truly immersive sound experience, so it’s wonderful to know they are hitting the mark for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sounding headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great price. This headphone have better sound quality then my beats 3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BIGC, We're pleased to hear that you like the audio quality of the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Good but not perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the bass should be improved and also the build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaidenKhang,
Thank you for your feedback! We are glad to hear you are enjoying your WH-1000XM5. We appreciate your comments regarding the bass and build quality, as we are always looking for ways to improve our products.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Fantastic headphones.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fanatic headphones. Love the ability to connect to multiple Bluetooth devices at the same time. Adjusting the audio settings in the app really make them sound superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colin, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin