Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Nice sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely they are better than other brand are light good quality sound and amazing sound for cancellation of audio are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Awesome! We're glad that you like the sound quality and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! Not only are they aesthetically pleasing, the quality is 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegilynC, Thank you for giving the Sony WH1000XM5 a perfect rating! We're so happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The BEST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I really recommend purchasing the Sony m5 headphones from Best Buy they are literally the BEST
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NajdA, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphone they are noise canceling and they sound good really recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .HI Nenasipadair4, We're glad that you like the sound and noise canceling function. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Pricey investment with a short lifespan!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of use here we are, broken headphones! These are primarily used by a hearing-impaired adult for TV viewing, and initially, they changed the way TV was enjoyed by him. He could hear the program with having to blast his wife with the sound bar volume. These headphone have superb sound quality. The operation might be easy for a younger person but is a little difficult for the older generation (small buttons and having to use an app). However, they seemed like the perfect solution. Until now! These headphones spend their time resting on a table next to the user's chair when not in use. Despite such gentle handling, a significant flaw emerged: the headphones broke at the hinge. This appears to be a widespread issue, as my online research revealed. I'll admit, I haven't reached out to Sony yet, but reading other users post, suggest that seeking a replacement may prove fruitless. Considering the price tag of these headphones, encountering such a fundamental flaw is deeply disappointing. With that said, while the Sony WH-100xm5 headphones offer exceptional performance, their fragility casts a shadow over their overall value proposition. Should you choose to invest in them, be prepared for potential durability issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pokes1972, we are sorry to hear that the headphones broke. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
I like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds for how understand how to use all options But it’s pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mzaki, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing, they are much better than the Apple Airpod Max and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HunterC, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are spectacular. Noise cancellation is mindblowing and the sound quality is just amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MubinD, Awesome! We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great but not greater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise canceling, and connectiveness. I was dissapointed that the 360 Spacial Sound is only available when using specific apps (read addional subscription fees). I don't know if they are worth the money over other Sony or Apple products
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newtome, Amazing! We're glad that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
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||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are amazing elgangted and gaybb b;ldgb,g,.dbd,.bf ,.bg fhfbfljnf,mfnfrjfjvnjnagntskhgkubnturuolprpabcdefghijklmnopqrstuvwxyz
I would recommend this to a friend- Pros mentioned:Sound quality
Yikes!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing the XM5s have going for them is they sound wonderful. Not comfortable for long wearing. The headband is the deal breaker. They look cheap. Every iteration of these looks cheap. They compete with Bose. Really is no other competition for them. Bottom line: they look cheap and the headband is just awful. Multi-billion dollar industry and some engineer(s) decided to put a very narrow round headband on these headphones. Can you say "pressure point" boys and girls? Sure you can.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi joeblowconsumer, While we are glad to hear that you are happy with the sound quality of your WH1000XM5, we are sorry to hear that it did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please use the slider of the headphones to adjust them and get a more comfort fit for long periods of use.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Portability
Top audio headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly perfect. Onlu wish the earcups folded down instead of up when you rest thrn on your shoulders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi best4buyer, thanks for choosing and purchasing our product. We're glad you like it. We appreciate your feedback regarding the headband of your Sony unit. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Wf-1000xm5
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the attention to minute details is outstanding. And for that price too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Efeoghene We're glad that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Comfort wasn't the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed the sound quality of the headphones very much, loved the touch controls, only issue was comfort around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, awesome! We're glad you like the sound quality and touch controls of our product. We understand your feedback regarding the comfort of your Sony unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing%20headphones
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price and after every XM model that comes out it gets better, i recommend these headphones 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best head phones i own
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Cancel. Perfect for air travels. Completely blocks out aircraft noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, Thank you for the amazing review! We're thrilled to hear you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Son Loves it!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son been askng for a new headset for school and gaming. Bought this for Christmas and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful review, LilBeauty!
We are truly delighted to hear that your son loves his new WH-1000XM5 headphones. It brings us great joy to know they were a hit for Christmas and are perfect for both his school and gaming needs. We designed these headphones with industry-leading noise cancellation, powered by our integrated processors and eight microphones, to ensure he gets exceptional sound and call quality for studying.
It’s also a fantastic choice for gaming! The immersive audio and spatial sound technology are designed to make every game come alive, providing a truly engaging experience. We hope he enjoys every moment with them.
Thanks again for choosing Sony for such an important gift.
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound is excellent, noise cancellation is top notch. Sony undersold and over delivered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerL, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to say that overall the sound quality is excellent, just a little bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelE,
That's greaty! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded from the xm4 and this really felt like an upgrade. The noise canceling on the xm5 are is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Good decision! We're glad that you are happy with your upgrade and you really noticed the difference, especially with the noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco