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Customer reviews

Rating 4.6 out of 5 stars with 6211 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 6,211 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No issue whatsoever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are dope! If I had to complain about them, the headphones aren't as waterproof. Sound quality is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KWVY4, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific improvement over my XM3!!! You don't actually hear the noise canceling sound with these headphones. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SMHelden, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality Occasionally hurts a little when I use for too long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AArd. We're glad that you like the sound quality.. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for travel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones with amazing noise cancellation options!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Powerful,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!! outstanding performance. Cant ask for a better set of noise canceling Headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkA, Amazing! We're thrilled to hear that you like the noise canceling and overall performance of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancelling. I use them to study and work. Very useful for focusing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Atabeyra,
      Nice! Thanks for the perfect 10 score for our WH1000XM5 and we're glad that you are pleased with the noise canceling capability of the headphone. With this feature, you can now focus on your activities. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, clear, powerful headphones! Their noise-canceling technology is the best I have experienced!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandra, We are glad to hear that your new Sony WH1000XM5 wireless headphones are the best you have experienced. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I've ever put on my head and I love the custom equalizer they have

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarsonT,

      That's very nice to hear! We're glad that you love the equalizer of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE these headphones. Awesome at blocking out outside noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CayciD, Awesome! We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound without outside noise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with adjustable equalization with app. Outside noise diminished greatly. Only thing I miss is voice announcing bluetooth connection, battery level, power off. New model just has beeps, no voice announcements.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derm, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and the noise canceling is amazing. I use these when I'm working in a loud and noisy area. noisy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antonio,

      Very nice! Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, music is a completely different experience with them and battery life lasts amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JennP, Great! We're delighted to hear that you like the sound quality and battery life. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent buy! Fully recommended.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top-notch quality and sound! 10/10 recommended! I've been using them for nine months and have no complaints!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi usmankayy, Awesome! We're glad that you are enjoying the sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the marker with the best wuality sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stayfleet, thank you for the kind words and we’re glad you like the audio quality! Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Its better than the bose.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested what they had at bestbuy and this is the best it beats even the bose and beats . The bose is the only close runner up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyL, Perfect! You've made an excellent choice!
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Spectactular

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is absolutely amazing. The best headphones I’ve ever owned, and a clear inprovement on the XM4s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MJReviews,

      You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you are enjoying the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Clear sound and outer noises are gone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeraldineS, fantastic! We're truly delighted to hear about your satisfaction with the amazing sound quality and superb noise canceling feature of your WH-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get it while you can :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every dollar. The sound is immaculate. From someone who switched from beats to this.. huge and impressive change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rivera, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great heaphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have sensitive ears and while wearing these on a 5 hr flight i had minimal discomfort. I would recomend these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justinb, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 3 out of 5 stars

    Very good quality but slightly uncomfortable

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality out of these headphones, especially when wired, is amazing however the top band is a bit too thin to be comfortable in my opinion. it felt like it dug into the top of my head too much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zer0,

      Thank you for sharing your thoughts! We're glad to hear that you're impressed with the sound quality of the WH-1000XM5, especially in wired mode.
      We understand that comfort is just as important as performance and we appreciate your feedback about the headband. Your input help us improve future designs.
      If you haven't already, you might try adjusting the fit or using a headband cushion for extra comfort.

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US