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Customer reviews

Rating 4.6 out of 5 stars with 6211 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 6,211 reviews
  • Rated 5 out of 5 stars

    AdrianV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs and specifications. This is what I'm looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianV,

      We're so glad to hear the WH-1000XM5 headphones are a perfect fit for you! Knowing that they are right what you were looking for is exactly what we aim for.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphone!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. I would recommend them to anyone looking to upgrade there mid level headphones. The battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dennis, We're pleased to hear that you are enjoying the battery life and overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real good headphones. Use them a lot for music and while playing games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emmanuel,

      Thank you for choosing Sony!

      We're so glad to hear that you enjoy your WH1000XM5 headphones for both music and gaming. It’s fantastic to know that these headphones enhance your experience across your favorite activities, providing high-quality sound and versatility. Your appreciation means a lot to us, and we're delighted to be part of your listening and gaming moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wh1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and sound.dont miss the opportunity to use this product. You will love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SathishK, Thanks for your feedback. We are thrilled to know that you like the quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    MX5 GOES KUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HARDEST SET OF HEADPHONES ANYONE COULD BUY ESPECIALLY FOR THE PRICE I SWEAR TO THE HOLY FISH MONSTER!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mattk189, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Product ! Highly Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of music to select and signal is food everywhere you go. You don't miss a station like regular radio that fades in certain areas and you cant even listen to them. But this service is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaL, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great style really comfy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones I wear them on my way to work and they noise canceling really works it’s just me and music!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rubydoobiedoo, we're glad you love our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great amazing very good fit had a bit of trouble with the system but went well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanR, Thanks for the positive review! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect All around love the case color sound but it can be pricey for some

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WyattC, we're glad you love our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ta top 5 star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and top quality recommended for everyone now don’t sleeping it’s time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManuelB, Amazing! We're thrilled to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headphones, not entirely sure they are all that much better than the previous version which is much less money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Etownalum,

      Thank you for the review and we're glad to hear that you like your new Sony headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    ANC

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST THING EVER I USED IT ON A FLIGHT AND COULDNT EVEN HEAR THE TURBINES

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Svtttjasm,
      Excellent choice! This is definitely one of the best travel headphones in the market. Nice to hear you are enjoying your WH1000XM5 noise canceling headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better then apple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels better,sounds better, app is pretty nice to be able to change the sound also apple products suck that is all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rickybobby, We're glad that you are enjoying the sound and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for a studio or office setting. The quality of the sound and noise canceling are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA, Awesome! We're glad that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and great sound!!would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PablorG, We're happy to hear that you like the sound and light-weight design. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs amazing better then I thought noice canceling amazing and packaging was primo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesH, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    XM5 Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds quality is what you'd expect for the price. Sadly however, the comfortability was not. Headband does not have much padding and ear pads are pretty standard.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback on the WH-1000XM5 headphones, IsaiahP. We appreciate your honest review regarding both the sound quality and comfortability.

      Regarding the sound quality, the WH-1000XM5 headphones offer a high-standard audio experience, particularly considering the price point. The headphones feature different sound quality modes during Bluetooth playback, which can be adjusted using the "Sony | Headphones Connect" app. You can choose between the "Priority on sound quality" mode, which prioritizes audio fidelity, and the "Priority on stable connection" mode, which ensures a more stable wireless connection depending on your environment.

      Regarding comfortability, we regret to hear that the headband padding and ear pads did not meet your expectations. The headband on the WH-1000XM5 indeed has padding, but feedback like yours may help us improve future models. This aspect is something we continually look into to provide a better user experience.

      Your detailed input aids us in better understanding customer needs and enhancing product designs.

      Thank you again for sharing your thoughts and for choosing us.
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice and comfortable music is great but after a while it irritates the ears. Color is a bit faded I use it to study

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiselH, this is great! We're glad that you like the sound and comfort. We'll take note of your feedback. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i have ever used. The audio canceling is phenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosL, Amazing! We're thrilled to hear that you like the audio quality and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best OTE heahphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lighter and more comfortable than xm4; pro max is heavy; bose ultra is plasticky

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EphR, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US