Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Bit pricy for what it is. Will recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel,
We appreciate the recommendation and we're glad you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Reveiw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good but very easily broken and can have faults!!!!
I would recommend this to a friend- Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It well made and well I use it everyday and i like them very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnduh, Awesome! We're glad that the headphone is perfect for your lifestyle and you are enjoying its incredible audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
Nice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the only downside is that I am not able to figure out why sometimes the noise cancelation turns off and on by itself. Apart from that great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoA,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. The noise canceling function is turned on automatically when you turn on. Check this link for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Thank you for choosing Sony!
-David
Disappointed after some time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 9 months now and I’m not crazy about it anymore. The automatic noise cancellation is bugging me and the side buttons for touch controls are too sensitive. Neither of these features can be turned off. Wish I would have bought the AirPods Max instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBgamer, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to use the Headphones Connect app to adjust the noise canceling function and Ambient Sound Mode (ambient sound control).
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com
Thanks for choosing Sony. Erin
Son loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then my last pair I owned Little too pricey
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony-wh1000xm5-wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good very good but sometimes loose when I wear it
I would recommend this to a friendA completely new way to experience audio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I've ever owned! You get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank,
Perfect! Your satisfaction with your WH1000XM5 headphones are greatly appreciated. Thanks for sharing your great experience with us and for choosing Sony! - Kris
Background noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for the wife to use for work. It works!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanB,
What a thoughtful gift! We're thrilled to hear your Sony XM5 headphones are delivering effective background noise cancellation for your wife's work. Thank you for choosing Sony! Enjoy! -Maria
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones I really love them. I got the midnight blue and it is beautiful. Peope say it smudges really easily I have not experienced that. They are pricey headphones but I can garantee they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dr2be,
You made the right choice! We're glad that you like the design and color of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Overall amazing but not for workingout
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sounded amazing but ultimately i returned them. The fitment was good when it came to walking around but when laying on a bench the headphones would slide off. Also had an issue where during any over hand movement my shoulders would trigger the haptic controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheHazelNut,
Thank you for the feedback. It is unfortunate that the headphones had to be returned. The WH1000XM5 can be used for work out session in the gym. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
DO NOT BUY. There is a CLASS ACTION LAW SUIT again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. there is a CLASS ACTION LAW SUIT against Sony for these headphones. These worked great for the first 12 months. but then the left hinge broke. For background I bought these for work and they stay at my desk. No travel just work calls on teams and some music. It seems crazy to me that they broke. I called Sony support and they clamed it was due to regular aware and tear and said it would be a min of 100 dollars to repair them plus shipping. I looked it up and this seems to break FTC laws. Shure enough I found a few class action lawsuits against Sony on this topic. https://classlawdc.com/2025/09/04/sony-wh-1000xm5-headphones-hinge-investigation/
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ID10,
Thanks for the review and for sharing your feedback with us. We're truly sorry to hear about the trouble you've had with the hinge on your WH-1000XM5 headphones.
We really appreciate you taking the time to share what happened with our support team and the repair quote you were given. Your feedback is incredibly important to us and it helps us understand exactly where we need to do better for our customers.
We value your input. Thanks for choosing Sony.
Sincerely,
Estefany
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad item it has its hiccups with turning off randomly though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TraceG, thank you for you feedback! We're really glad to hear you're enjoying the Sony - WH1000XM5 overall. We appreciate you mentioning the hiccup you experienced with random shutoffs. We have some recommendations to share so you can get the smoothest experience possible.
1- Set the "automatic power off function" to [Do not turn off] on the [system] tab of the Sony Sound Connect app.
2-Make sure the battery is always fully charged
3- Update the software
4- Wear the headset so that your ears are fully inside the earpads so that the wearing detection works properly.
We hope these steps help you, in case you need further assistance you can contact our technical team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for being part of the Sony family! Regards, -Dominick
- Pros mentioned:Sound quality
Headphones hurts your ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a low budget audiophile....I know good cans (headphones). These headphones design hurts my ears only after an hour of wearing them. The sound these put out sound hollow and artificial. If you're an average user and haven't tried cans Like Grado or Sennheiser......then you obviously have no idea what I'm even talking about when I talk about good sounding cans. I returned these the next day. I do have to say though that #1. Call quality is top notch & Sound cancellation is excellent........but doesn't meaning nothing to me if the music part is not up to par. For $400......these cans are WAYYYYYYY OVERPRICED for the average sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SubwooferMaster,
Thank you for your time writing this review. While we are glad you like call quality and noise cancellation of the WH1000XM5, we regret to hear that unit had to returned due to sound quality and discomforts issues. Sound also depends on the music you are playing and audio device connected. However, this may be improved by adjusting the setting on the Sony headphone| Connect app according to your preference for best sound experience. For discomfort issues, adjusting them for a personalized fit is easy with a stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. We greatly appreciate you and hope you will shop Sony again in the future. Thanks again for shopping Sony. - Kris
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually the second pair that I have bought. I got one each for my sisters. They love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BPauly, Thank you for the 5-star rating! It's wonderful to hear that you bought a second pair for your sisters and that they love them. We appreciate your continued support and are thrilled that our product is bringing joy to your family. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing sounds with a side of discomfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is very dynamic and offers an experience few have achieved. However you wont be able to enjoy it for long. I find myself only being able to go 1-2 hours of usage before discomfort builds up on the ears and the top of the head. I have experience wearing numerous amounts of headphones at a similar, and exceeding price range. None of which I find this much discomfort at such a fast rate.i would return them but by the time i got to sit down and really use them to understand my issues the return policy had pasted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Prodigy, Thanks for sharing your experience with us. While we're glad that you are impressed with the sound quality of the headphones, we're sorry to hear that you are having discomfort when using them. Our goal is to provide exceptional comfort during extended listening sessions, and we understand the importance of a comfortable fit.
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps! Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great would definitely recommend not as sturdy as the airpods max because of plastic build
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC,
While we're glad that you like the incredible audio, we're sorry to hear it hasn't performed to your standards when it comes to build quality. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
For us to better assist you, please contact us so we can get more information on this. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Great set of headphones but not as good as Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set of headphones they do everything Sony says they do, but they are nowhere near as good as the Bose QC Ultra headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bostonian42011, Thank you for the feedback on your experience with your WH1000XM5. We're glad you like the overall performance and features of your new Sony headphones. We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Change the design a little.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but little pricy. Excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel,
Thank you for your time writing this review. We're glad to hear you like the excellent sound quality of the WH1000XM5. We also appreciate your review with regard the design of the unit. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing Sony! - Kris
Apple Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones and is a good addition to my kit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, we're glad you like your new headphones! Thanks for choosing Sony. Enjoy! ~Earl