Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There headphones are the best. I dont have a single complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not for the price to expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really picky with headphones. These weren’t loud or had enough bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Srgg, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to download and install the headphones connect app as you can take advantage of using the EQ to customize the settings of your headphones to fine-tune your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. For further assistance, please email us at socialsupport@am.sony.com. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second pair. Sound quality is better than my Bose 45. Has deep bass and clear vocals. Noise cancelling works great, I fly a lot and when these are on, I don't hear the engine noise and fall asleep quickly. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kensirey, Awesome! we're glad that you are enjoying the audio quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. The noise cancellation is out of this world and the app for them make customizing the already amazing audio quality fit your audio profile. 10/10 best noise cancelling headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mxrki, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Beautiful Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are the best and I use them for calls all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDad69, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I love it it’s so useful and I would use it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're truly glad you love the exceptional sound quality and overall features of your headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Very Good - Big Size for Travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all good except they would be much better for travel if they collapsed like the previous models
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JRP1, Thanks for your feedback and insights. We're also sorry if these headphones don't fold or collapse. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding headphones, would recommend for purchase .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bengoyo, We're very happy to hear this feedback! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony headphone review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No noted issues or concerns at this time, nice headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
No umph
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean sound, but they do not pack a punch at all. I’ll be returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, ChrisM,
Thank you for letting us know about this situation and your thoughts towards the unit. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thank you for considering Sony products.
Best regards,
DiegoV
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last a long time and appear made of durable material.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumos45, Great! We're thrilled to hear you like the amazing build quality of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
HEADPHONES
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for an older set of earphones no longer working well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elliott, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I’ve read about these headphones and I have yet to be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSuser,
You made the right choice! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
I will not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barley can workout it falling off my ears ! Volume is a mess!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LoveW,
Thank you for sharing your feedback. We sincerely apologize that you are encountering difficulties with the physical fit and performance of your WH-1000XM5 headphones. We understand how frustrating it is when a premium product does not perform as expected.
Please know that the WH-1000XM5 headphones are designed primarily for travel, office use, and passive listening. Due to their over-ear design, they may not offer the secure fit required for rigorous activities like running or intense workouts.
We are also sorry to hear about the behavior you are experiencing with the volume control. This kind of unexpected operational issue can often be resolved with a simple system refresh. We recommend trying these steps in order:
1. Reset the Headset - Please try performing a simple reset first:
Follow the headset reset instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
2. Initialize to Factory Settings
If the reset does not resolve the issue, we advise initializing the headset to restore it to its original factory settings. This will clear all previous connections and customizations:
Follow the initialization instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If, after performing both a Reset and an Initialization, you continue to experience problems with the volume or any other operational features, please contact our Technical Support team directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We really appreciate you considering Sony products!
Best regards,
Dominick
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kid loves it, great product for the price compare vs other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanD, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should. Good purchase. Came in at the right time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayKy, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Incredible if you don't mind that they can't fold
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -Rich in features -Can charge the battery from 0% to 100% in less than an hour with a 45W PD charger. -Excellent transparency mode -Lightweight -Touch panel is more responsive -Long 30 hour battery life with noise cancelling and high resolution audio (LDAC) on. -Settings save on the headphones including EQ Cons: -No longer collapses to smaller size -No wind reduction ambient mode -plastic construction still prone to creaking The XM5s are an addition to Sony’s 1000X line of headphones with 2 undeniable improvements over its previous generations and those are its microphones and its battery charging capabilities. The rest are pretty subjective when compared to its previous iteration, the WH-1000XM4, which is a good thing that Sony is still keeping this model in the market. CONSTRUCTION/DESIGN: It’s still made of the plastic similar, if not the same, as the XM4. Unfortunately, I’ve found this material to be prone to creaking ever since the XM3. After 5 days of wear my once silent XM5 began creaking whenever I move around while wearing them. It did go away 2 days later, but I wouldn’t be surprised if it returned. The black version of the XM5 is prone to showing fingerprint stains a lot more easily than previous versions. The cushioning is made of a different material from previous generations that feels more comfortable on the skin; smoother, less abrasive. The size of the cushion is less thick than the XM4 but I didn’t find it less comfortable. They still sweat up the ears on a warm day or after extended continuous use. The headphones’ length adjustment is via stepless plastic rods so you’ll no longer hear clicks when adjusting them. Unfortunately, the ear cups no longer collapse to a smaller size for portability. They’ll still swivel, but when rested around your neck, the ear cups will swivel facing up. The proximity sensor is no longer visible but it’s still there in the left ear cup. The XM5s do not have any water or sweat resistance, and the included written materials advise users not to work out with them. SOUND: The XM5’s sound is easily the most balanced since the XM2 going away from the bass-heavy and generally muddy sounds of the XM4 and especially the XM3, without losing much of the punchiness. It’s a cleaner-sounding bass. The default sound is Sony’s typical warm sound but thanks to the customizable and responsive EQ using Sony’s Headphones app, you can change this to get a more neutral sound. The EQ settings save directly on the headphones themselves so the sound will stay that way no matter what device you connect to, until the next time you change the EQ settings from the app. I always struggle to describe sound quality because I’m not an audio expert, but music of all genres sound great to me on the XM5. Supported codecs are SBC, AAC, and LDAC. Like with the XM4, AptX is not supported. This may not be a huge deal if you’re using the headphones on Apple, PC, or newer Android devices as they’ll support the theoretically best option for those. While I didn’t experience any latency issues with videos except one time with YouTube (turning headphones off and on again fixed issue), I did for gaming. NOISE CANCELLING: The XM5 still lives up to being one of the best in the market for active noise cancelling headphones in its price range. When compared to some of its competitors using their demo display at my local store, it’s embarrassing to hear how much better the XM5 was. At the same time, it claims to have the best noise cancelling yet with the help of 2 processors. I still own the XM4 and to my ears, the XM4 still does a better job and cancelling noise than the XM5. However, when record the sound inside the earcups with noise cancelling on using a tiny microphone for both the XM4 and XM5, to my surprise, the XM5’s do produce lower decibels of sound than the XM4. I’m no expert at this, but if I had to come up with some sort of explanation I think it may be because the XM4 produces a more apparent white noise sound that’s mostly absent on the XM5. While this white noise helps mask outside noise better for my ears, it still does attribute to noise volume. The noise cancelling on the XM5 produces a much cleaner sound with less cabin pressure. The XM5 also has an active optimizer that uses the mics to assess your surroundings and change the noise cancelling characteristics accordingly. My issue with it though is it doesn’t work the way you want it to sometimes. I can tell it’s working when I hear the sudden changes with no music playing. The easiest way I can get it to noticeably work is by turning the air conditioner on. As I move closer to it, I can hear the noise cancelling change like a flick of the switch. I also feel a change in air pressure with my ears. One way of resetting this is by going into transparency mode. But there are times when the noise cancelling changes to make it sound worse and allows the noises that I consider more annoying, to be more easily heard. I liken the auto optimizer as an audio version of a camera’s auto focus. Sometimes it focuses to a noise cancelling profile I wasn’t aiming for. You have no control over the auto optimizer, not even from the app. What shines is the ambient mode, which is customizable to 20 levels with 20 allowing the mode outside sound. It almost sounds like you’re not wearing any headphones at all, or perhaps more accurately, wearing open back headphones. I feel comfortable enough to wear them while watching TV and talking to people. The bad? Wind Noise Reduction is now missing from the Ambient mode settings. And no, the XM5’s noise cancelling isn’t effective enough to eliminate wind noise. FEATURES: *Speak-to-chat allows you to enter ambience mode with the “Focus on voice” option on automatically whenever you speak. While it’s supposed to make you hear voices better, “Focus on voice” option does so at the expense of making the environment sound less natural and your own voice sound muffled. Unfortunately, with Speak-to-chat there is no way to enter ambience mode without the “Focus on voice” option. This mode also isn’t great to have on if you’re the type of person that likes to sing along to the music while listening to it as that would activate Speak-to-chat. *Covering the right ear cup with your palm enters Ambient mode in its max 20 setting, as long as it stays covered. It returns back to the mode you were previously in once you uncover the right ear cup. This is convenient for times when you want to be alert of your surroundings for a brief or sudden moment. *Multipoint allows the headphones to connect to 2 different devices at the same time. Unfortunately, this still won’t work with the LDAC codec. *Automatic Power Off allows the headphones to automatically turn off after a certain period of time when you aren’t wearing your headphones. *”Pauses when headphones are taken off” allows you to do just that. While they are taken off, the touch panel is disabled as well so it prevents accidental inputs. Wearing the headphones again will unpause. This is all provided that the app that’s playing supports pausing. For example, it won’t work with watching live channels on the ESPN app. *Quick Access is the replacement of the Custom button function of the older gens. Double-pressing or triple-pressing the NC/AMB button allows you to assign a Service function to it. Unfortunately, it’s essentially a beta with these headphones since the only service that works for it is Spotify. You can’t even assign a voice assistant to this button anymore. The voice assistant is accessed by press-holding the right ear cup. *Voice assistant: When set to Google Assistant and Alexa you will still need to be connected to a device with these apps as they cannot be used with the headphones alone. The XM5 just natively supports them to allow faster responses and the ability to read your notifications out to you. You can also use it for any other voice assistant, but it is basically just a Bluetooth audio extension of your phone and slower. CONNECTIONS: *Bluetooth 5.2 *3.5mm audio: works without battery use but without noise cancelling/transparency, and works with battery to use powered functions like noise cancelling/transparency. Bluetooth functions do NOT work while wired, so you cannot use microphone. Inline wired microphones will NOT work because jack doesn’t support input. *USB-C for charging only; does NOT support USB audio. CHARGING: I used a Samsung 45W Fast Wall Charger and to my surprise I got way better than advertised results! 3 minutes of charging gave me 3 hours and 50 minutes of LDAC playtime with noise cancelling. Charging from 0% to 100% took only 52 minutes. I dramatic improvement from the XM4 which took 2 hours and 50 minutes using the same charger. Battery Life: I got 30 hours of battery life with noise cancelling using LDAC while playing a 24-bit FLAC album on a loop. So their battery claims are accurate; not an oversell or undersell. I'll miss the portability of the XM4 but the incredible charging time of the XM5 and the amazing transparency mode is what seals the deal for me. Ambient mode has NEVER sounded this good and natural on a Sony noise cancelling headphone, and very close to a leading competitor known for having this quality. Highly recommended if you don't mind that it can't fold anymore. My biggest concern is its durability over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KusMoG,
Thank you for the feedback. We really appreciate the time you took to share so many details about your experience with the WH-1000XM5. We're happy to hear you enjoy the industry leading Noise canceling feature and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Broke after just over a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had them for a little over a year when they started breaking on one of the hinges. Theyre still workable with a little bit of glue but I would only recommend that if you know what youre doing. Overall, Sony can do better with better materials.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ail1, We are sorry to hear about what happened with your Sony WH-1000XM5. This is definitely not the experience we want you to have. The WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM5 does not cover any kind of accidental or physical damage. For more information, please refer to the link below. Thanks.
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thank you for sharing your feedback. Regards, Sam
- Pros mentioned:Sound quality
Maximum of 4 hours before ears feel smashed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not the most comfortable for constantuse. Not a every day carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CherylA, We're glad that you like the sound quality. We're also sorry if your find it not an every day carry. We value your feedback as it help us improves our products. For comfortable use or listening experience, you can adjust the headband slider to get the best fit. In addition, please refer tot he link below if your ears hurt when putting on or wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Not as good as they say!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried these out for work as I thought over the ear would be more comfortable and sound better. I was wrong , my samsung buds 2 pro do just as good and are more comfortable by far ! The headband was pushing into my head after just an hour or so. Sound was very mid , its crazy that samsung buds perform as well if not better than $400 headphones?!? Highly would not recommend!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremieR,
We appreciate your honest feedback and are sorry to hear that the WH-1000XM5 didn’t meet your expectations. Comfort and sound quality are important, and we’d love to help you get the best experience possible.
If you’re finding the sound quality to be lower than expected, adjusting the settings in the Sony | Headphones Connect app might help. You can modify the Equalizer, enable DSEE Extreme for enhanced sound, and explore other audio adjustments here: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html.
Additionally, we recommend checking for a firmware update, as updates can improve performance and address certain issues: sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246.
We appreciate your feedback and hope this helps!
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET
Best,
Maria