Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product, I really highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisO, Excellent choice! We're also pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Present for Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a present for Christmas. And she loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaRoane, You've made an excellent choice! We're glad to hear she loves her new Sony WH-1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Headphones hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones i just retured because they made my head overheat :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelanieH,
While we are happy that you liked the headphone, we're sorry to hear that you are having some overheating experience while wearing the headphone over time. This is definitely not the customer experience we want you to have. We always suggest extending the slider to adjust the length of the headband according to the head size of the user for more comfortable listening experience, but unfortunately, we can no longer make that adjustment since you already returned the unit. Again, we sincerely apologize for the inconvenience and we hope you will consider Sony again in a future purchase. Thank you. - Marco
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing, it is the best headphones i have ever tried
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dwayne, We're very happy to hear this feedback!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to airpods pro! Competitive pricing!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Rr26! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Wife Approves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife. My wife says she likes them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jjspyder, Thank you for purchasing the Sony WH-1000XM5! We're very happy to hear your wife likes her new Sony headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
SONY WH-1000xM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoyed the Sony wh-1000xm5’s features like dolby atmos and such. If you are interested in such they are your best bet… Especially the in app experience. But personally i didnt enjoy the sound quality… was pretty low for my standards ( i am a music producer ).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AiddenB We're glad that you like the features of your headphones. We're sorry if the sound did not meet your expectation. We do have some recommendation to troubleshoot sound related concerns. Please check the Help Guide for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
pretty good
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones its just a bit on the flimsier side
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ash111, We're glad that you like the WH1000XM5. We'd like to know more details with regards to the flimsier side that you've mentioned. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I completely love these headphone worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airpods, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation, but the sound did not meet my expectations.
I would recommend this to a friendLove Them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased them for my daughter and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaG, We're glad that you daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Loyal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The finest headphones sold at the finest Best Buy will buys again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loyal, Awesome! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUPERCALIFRAGILISTICEXPIALIDOCIOUS AMAZING far better then i expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZeusVenus, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sounds fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Good advice from staff member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Expensive Plastic Garbage!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these at best buy in north dakota on May 16th 2025 for 467.98 w/2 year plan. I got them just to use on airplanes. Then flew home on the 23rd. They didn't last me a week/one plane trip before the cheap plastic ear extender piece broke off while i was sleeping on the plane back home on may 23rd. I have reciepts & flight logs to prove all of this. Thank god i sorang fir the protection plan. I took the sony's back at the best buy in my home town and bought the bose QC ultra for 100 dollars more w/2 year plan as the ear connector part is made of metal. As soon as i put the bose on i felt the difference of sound quality & noise canceling. It was night & day compared to the sony. Dont make the same mistake i did, stay away from the sony, they are total trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TruongN, we are truly sorry to hear about your frustrating experience with your new Sony WH-1000XM5 headphones. It's genuinely disheartening to learn that the plastic ear extender piece broke off so quickly, especially when you specifically purchased them for airplane travel, and after such a significant investment. We completely understand your disappointment and why you feel the way you do. This is absolutely not the quality or durability we aim for our products, and we sincerely apologize for the inconvenience and stress this incident has caused you.
We want to assure you that we take feedback like yours very seriously as we continuously strive to improve our products. Thank you for sharing your detailed experience and for considering Sony! Best regards, -Dominick
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, definitely I recommend this product!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranP, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
The BEST just got BETTER!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done it yet again; they’ve actually improved upon what I feel are the BEST noise cancelling wireless over-ear headphones available! The WH-1000XM5 Wireless Noise Canceling Over-the-Ear Headphones are the newly released version from Sony and they have added even more user-friendly features and technology than the previous versions…and updated the look to a more modern design. What’s in the box - The headphones ship with a great zippered carrying case, a USB-C fast charging cable, an audio cable for wired connection and instructions/paperwork/360 Music offer. The headphones fold much easier compared to the previous versions. There is no more origami-like folding, just turn the ear cups and put them in the case…which is a good size for traveling. They fit perfectly in the outside pocket of my backpack. The earphones were fully charged out of the box, so all that’s needed to get started (optional really, as they headphones will connect to your Bluetooth device anyway) is download the Sony Headphones Connect app and set up the earphones. There was a software update available for the headphones and it updated once they were connected. Fit and Function - The first thing I noticed was the new sleeker, more modern looking and lighter design of the XM5s. Although the design has changed, the comfort level is as plush and comfortable as ever. The ear cups and headband are super plush and easy to adjust to your head size. I've been wearing them almost non-stop for the last couple of days and there are no hotspots or uncomfortable rubbing. Hold the power button for a couple of seconds and then the magic starts, the noise canceling technology is fantastic, literally cutting out all the background noise as I mowed the lawn, went running or just listening to music while working around the house (my wife texts me as I can't hear her!). With the Auto Switching Based on Action, the noise cancelling level adjusts to your activity and the outside noise. Sound Quality - The sound quality is the BEST I've ever heard from Bluetooth NC headphones. Straight out of the box these things rock, but the Headphone Connect app gives the user the ability to set custom preferences for sound and services. From a noise canceling perspective Sony touts 8 total microphones and a newly designed 30mm driver to provide optimized noise canceling performance. So the 1000XM5s provide industry leading noise canceling and music that is so crisp and clear on the highs and the bass is rich and deep. Quality sound as expected from Sony! Headphone Connect App - it's a great tool for taking advantage of the many settings these headphones provide like Adaptive Sound Control, Noise Canceling Optimizer, Surround, Equalizer, Sound Quality Mode, Voice Assist, etc. Open the app, turn on the headphones and hold them close to connect and you’re ready to customize the earphones. The app is broken into four sections: Status, Sound. System and Services. Some of the functions are automatic like the Adaptive Sound Control - this will detect your surroundings and adjust the headphones accordingly. You can also select the Noise Canceling levels. The System tab is all about the operational settings like Auto Power Off, Touch Sensors, etc. Super easy to use and a great tool that’s very well laid out for the user. Cool (and totally useful) Functions - Not only do these headphones rock, they are loaded with super cool and totally useful Touch Features so you can adjust the music level, FF, Pause, answer phone calls, etc. by simply touching the right ear cup. And if that isn't enough, Sony has upped the game by adding Speak-To-Chat which stops the music and let’s in ambient sound so you can hold a conversation without having to take the earphones off or cover the right earphone (which still works) as the previous version supported. The other new function that really stands out to me is the Automatic Off (Wearing Detection) feature. By simply taking the headphones off, music is instantly paused until they are put back on…then the music instantly starts up again automatically. Not sure how Sony will add more features to these headphones in the future…but I’m sure they will do something amazing! Phone Calls – Sound is great both on the speaker and headphone sides. No complaints from anyone I’ve talked to on the headphones. Your music will start right back up once the call is ended. Totally hands free and couldn’t be any easier to use! Battery Life - As mentioned, they came fully charged and after multiple days of use, they are still at 60%...this absolutely crushes the battery performance of my other NC headphones. And on top of that, there’s a quick charge feature that adds 3 hours of charge in just 3 minutes. Worrying about battery life is completely off the table based on my experience to date. Pros: - Noise Canceling and Sound Quality are second to none - Support for connecting to 2 different devices simultaneously - Ease of adjustability of sound and functions - Touch & Automatic Controls - control your music, pause or call without ever touching your phone - Fit and comfort is outstanding, even after hours of use – no hot spots - Sony’s Headphone Connect App give the user complete control over setup and functionality of headphones - Taking Phone Calls - crisp and clear even in a crowded room - Recycled packaging is a nod to the environment by Sony Cons: - The new case is a bit larger than in the past, not a huge issue, but something that stood out The Sony WH-1000XM5 Wireless Noise Canceling Over-the-Ear Headphones are by far one of my new favorite devices and would 100% recommend them to anyone looking for the BEST noise canceling and function-packed over-the-ear headphones available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mstanleynh, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Canceling Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Great Investment!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancellation feature and the fact that it can connect to both my phone and computer at the same time. My calls are clear and people can hear me despite any surrounding noise. Great investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liz1991, Great! We're glad that you like the noise canceling function, call quality, and multipoint connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
You won’t regret this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! You will not regret this purchase. Best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nelly, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
New Sony Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They would be much better if they would fold. It is cumbersome to fit in my bag.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Citrus0808, We appreciate your feedback. The new WH1000XM5s were designed to be lighter and provide all day comfort. We also added 2 processors that control 8 microphones for unprecedented noise cancellation and improved call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide improved audio quality. The Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice. The changes made were designed to improve on our already well regarded headphones.
Again, we take your feedback seriously. We are sorry you are not fully enjoying the new model. -Craig