Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Theyre ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rated these as okay as they arent bad by any means i just think beats are better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Allen, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM5 headphones. For a better listening experience, please download our Sony Headphones Connect app. This application will allow you to further customize your headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes some sort of noise when playing songs not so good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DhirajP, We're sorry to hear that you're experiencing some noise when listening to your songs. Kindly check the link below. It contains steps you can perform to eliminate the issue : https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
And as a general recommendation and to get the most out of your headphones, we advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If you need further assistance, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Comfort, Sound quality, Weight
Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super light weight and comfortable compared to other headphones. the noise cancellation is great. some people expect miracles when it comes to the noise cancellation but it’s definitely the best i’ve had so far. my favorite purchase in a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DahinaG,
Very nice! Thank you for the 5-star rating and we're glad to hear that you like the lightweight design and noise canceling of the headphones. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Battery life, Sound quality
great headphones, logistical issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great! truly noise-cancelling, and the sounds come through really nicely. my one grievance is that they don't fold up so i have to use the case to transport them, and also the side-touch features are not easily learnable. battery life is great, lasts me a few days at a time and i use headphones pretty frequently
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user451324, Amazing! We're very pleased to hear that you like the great noise canceling, exceptional sound quality, and great battery life of your Sony WH1000XM5. We have noted your input about the limited folding capability and touchpad controls and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
Boring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied. Boring sounding and not loud. Yeah, waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC, we regret to hear that the sound did not meet your expectation. This is definitely not the experience we'd like you to have. For low sound level, please try the following:
Turn down the volume of the connected device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Item bought as gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as a gift. I can offer no input or revoew.
I would recommend this to a friend- Pros mentioned:Sound quality
Best in the market.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones, I owned the previous version and it was a no brainer to get the upgraded xm5 when it was time. I believe the noise cancellation and quality is the same if not better than the Pro Max and they close 1-200 more than these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TaliA!
It’s great to hear that upgrading to the WH-1000XM5 was such a "no-brainer" for you! We’re thrilled that the noise cancellation and sound quality are hitting that premium mark, especially when compared to higher-priced alternatives.
Welcome back to the Sony family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
A great pair of headphones for anyone to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 headphones have become my daily drivers. I am someone who loves to listen to music almost all of the time. These headphones are comfortable for long use, even with glasses. They do get hot after a while but otherwise very comfortable. The sound is also fantastic and it includes a versatile equalizer. They include a feature called multipoint connection which switches the headphones between two connected devices. This has become useful for when i am in between work and my phone. The noise cancelling is superb as well, making the world nearly silent. These headphones are definitely worth the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremy,
Very nice! We're glad to hear that you like the sound quality, comfortable design, and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money sound quality is decent build feels cheap
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM, While we're glad that you like the sound quality, we regret that the build did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
The best ANC headphone i have righr now!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying plenty of headphone foe thr reaaon years. Anker, Mpow, Bose, even the Sony XM4. And XM5 is by far the best one i purchased. Bose is great, Sony XM4 is close to perfect and XM5 is even better on the comfort side. (*) I use iphone to do the comparion between bose ans sony since bose doesnt support ldac). Sound quality wise Bose and Sony is so close unless I test it side by side. Anker is great product with the price you pay, sound is decent, you have equalizer. But comfort wise, it didn't get close to Sony. Mpow is the best on low budget ANC for me now. I try some samaung in ear but i can never get use with it. As for Sony XM5, it warms up fast since it is over the ear but at least i didn't feel to hot while using it. (1) I use android phone with LDAC for sound quality testing and Android phone can usw euqailzer to get better performance. Both anker and Sony support Anker but still Anker cannot compete with Sony on most aspect except price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nill, We are thrilled to hear that your new Sony wireless noise canceling headphones are the best ANC headphones you have right now. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great ANC, solid sound, best app features 8/10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own multiple headphones ranging fron ANC to entry level audiophile level. I own B&W PX/PX7, Sennheiser momentum 3, Bose NC 700, Airpod Max, Focal Bathys. As an overall ANC headphone the Sony XM5 are great and will be recommended as my first choice to anyone that is looking for an ANC headphone. Its a jack of all trades. Solid ANC (not the best- the Bose QuietComfort Ultra are better for that) Mid Average sound quality (the best are Senheiser Momentum 4, Focal Bathys and Mark Levingson 5909) Best App features. LDAC codec is only supported by a few android devices. Bluetooth connection and build quality is why i gave it an 8/10. The overall plastic feel draws concerns for wear and tear and feels as if the life span may only give you 2-4 year, but great move on sony as they refresh the series every 2 years. And occasionally the bluetooth would drop, which is unacceptable in 2024. However, the XM5 still holds up for 2024 but when its on sale. I wouldnt pay $399 wait untill its $100 marked down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We are glad that you like the noise canceling feature, sound quality and the app of your new Sony WH1000XM5 headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for your purchase. Enjoy! Vincent
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt pair very well. Airpods max are eay better for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaneR, We are sorry to hear that you are experiencing issues with your WH-1000XM5. We'd love to troubleshoot the issue and make this a better experience for you. For this please try these steps, bring the headset and the Bluetooth device within 1 m (3 feet) from each other. When pairing a device for the first time after purchase or after initializing or repairing the headset, turn on the headset and the headset automatically enters pairing mode. To pair a second or subsequent device, press and hold the power button on the headset for about 5 seconds to enter pairing mode.
For the detailed steps on how to pair an android device to your WH-1000XM5, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534535.html
For iPhone (IOS): https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html
Should you need further assistance, please contact us for help. Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
not satisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone set's price was outrageously high (more than $400.00), yet there was not much improvement over my $20 set! It was still hard to make out the lyrics in songs and even podcasts. Also, the noise cancellation was not good at all. Any ambient noise would bleed right through, and since the audio quality already was not very good, it made the experience even worse. Please do better, Sony! If you are going to charge $400.00, please make it work next time! Thanks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MelindaBP, we regret that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
You can make few adjustments to your headphones settings to suit your needs through the Sony Headphones Connect app. It has an Equalizer setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Additional steps to follow if the noise canceling function is not sufficient is available on the Help Guide. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound, nice outlook. Good services, good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User310452,
We are thrilled to hear that you are so happy with both your new WH-1000XM5 and the service you received! We take great pride in combining high-performance audio with a sleek, sophisticated outlook and design.
The WH-1000XM5 was crafted with a noiseless design and a slim, lightweight headband to ensure that they look as good as they sound. We are glad that the entire experience—from the product quality to our service—has met your standards for excellence.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Ok sound and meh ANC!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok i used alot of headphones so i know what ixfinity am saying:pros:nice looking headphone, light weight, package is good , sound is good but not wow and not worth 400........cons: ear pads makes you sweat on ear after while. Noise is good but not the best( when u go to study at normal coffeeshop you will still hear people nice and clear yes not loud as without but i used better anc headphone befoe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder. We regret to hear you are having issues with your Sony wireless noise canceling headphones. Please take note that the noise canceling function of your headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Please make sure to wear them correctly to have the best listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. We also recommend updating the firmware of your unit to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
best headphones you’ll ever use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worth every penny. super comfortable and lightweight, they don’t slip off while workout out, extremely noise canceling & bonus points for being cute. we all know most over ear headphones are hideous. i’ll truly never wear another pair of headphones. not to mention they’re EXTREMELY durable. i’ve spilt water, & i mean SPILT WATER on these bad boys twice, like soaked to the point of no return & was going to throw in the towel to buy a new pair. NOPE, once dried they still work like new. it’s shocking. if you’re thinking about pulling the trigger on these, do it, you won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaA, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality, Weight
All around a great set of headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great. They are light weight. I recommend you download the app to get the best features from the equalizers. The battery life is really good and the active noise canceling is top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Photojoe, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Buy them!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really iffy because of the price, but I’m so happy I got them. The color is stunning (I got the blue), lighter than anything else I tried on my head, battery lasts forever, and quality is just great. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user627629,
You made the right choice! We're glad that you like the color, weight, battery life, and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing, headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones. The sound is great. The noise cancellation works perfect and they are very comfortable and not that bulky neither.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Great! We're glad that you like the noise canceling function and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones every one should buy it.Exellent audio and comfort. Also battery life is great more than 30 hrs of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user774303, We're glad that you like the sound. comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
