Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Would buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling is amazing. Originally purchased for a long flight and they were great and still are worth it. They come with a case and are able to be wired or Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RachelA, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM5 industry-leading noise cancellation technology and its comfortable design. Thank you for choosing Sony as your travel companion! Best regards, –Jenn.
Best Over Ear Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. Fantastic sound quality. Best ANC. I use them around the house and on Airplanes. I do wish the folded like the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi datboi208, We're glad that you like the battery life, sound quality, and ANC. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, and very good Noise-Canceling for blocking out sounds. The sound is great and good battery life. I upgrade to these headphones from having the Skullcandy ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tee9, Awesome! We're glad that you like the comfort, noise canceling function, sound quality, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
XM5 best all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the XM5 and I must say I cannot find anything wrong with them other than they may get a little warm. Comfort 9.5 - very light while maintaining a solid feel Mic 9.5 handles my calls beautifully. I use them mainly for work ANC 9. Not sure what i was expecting they certainly don’t block everything. Sound 9.7 superb sound for music. Functionality 9.7. Love the tap features you have access to change for example holding your left ear cup to cancel/stop ANC. App 10. SO MANY OPTIONS. Love the EQ custom settings. Utilization 10. Having the versatility to used of them on my iPad Pro and work dell laptop on the fly is amazing. Battery. 9 while I wish I never had the need for downtime for recharge, battery life is a none issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omikurita! Thank you for your awesome review! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl
Totes Mcgotes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew my air pods sucked but wasn't aware how bad. These are great and the battery is insane, I wear them for work mostly and only charge them every 3-4 days. Have zero complaints other than the connectivity can be wonky at times if you are linked to multiple devices. Usually, I have a little buyer's remorse no matter what I buy, but with this I feel that I got exactly what I was expecting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're glad you love the exceptional sound quality, excellent battery life, and overall features of your headphones. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for upgrading to your new WH-1000XM5 and for choosing Sony! -Jess
Great sound that apply modern sound features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the biggest factor followed closely with comfort. Still getting used to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rnvilla76,
Thanks for taking the time to share your experience with our WH-1000XM5 headphones! It is great to hear that you're impressed with the sound quality and comfort. We're always thrilled to get feedback like yours.
Some of the standout features of the WH-1000XM5 include our industry-leading noise-canceling technology, which provides an immersive audio experience, and the ergonomic design that ensures long-lasting comfort.
Thanks for choosing Sony!
Warm regards,
Estefany
Can you hear me now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound guality is great and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fairbanks13,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and impressive battery life of your WH1000XM5 headphones. Knowing that both performance and longevity have made a positive impact on your experience means a lot to us. Thank you for sharing your feedback.
Best regards,
-Fred
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have bought and are really good for its price and sounds so good and so fare the most comfortable headphones I had tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaicP, thank you so much for the fantastic 5-star review! It makes us really happy to hear that the Sony - WH1000XM5 headphones have exceeded your expectations in both sound quality and comfort. Knowing they're the best you've ever owned, and at a great value, means the world to us. Thank you for choosing Sony and enjoy every moment of your new listening experience! Regards, -Dominick
A New boost on the Xm'S.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace my xm4's since these came out and wanted to see if it was worth it and MAN, ITS EVEN BETTER. The noise cancelation has gotten much better and the sound and bass has improved a little better than the last ones, i already used them for the gym and it does leave out the noises of plates and treadmill running, but would recommend taking them cool of when you have used it for about an hour. The EQ that i used has made the sound even crisped and bass more boom. The cusions on the pad are LIKE A FREAKING PILLOW, and the ambient sound has improved SO MUCH like if i wasnt even wearing it when im talking. But overall the best headphones i have ever had. Greatly appreciate the recommendation from my boi Mohid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie, Amazing! We're pleased to hear that you like the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for my boyfriend who had been on the hunt for a pair. The day after I gave them to him we had a long flight and he put them to the test—he loved them! He says they have tons of great features and that the noise cancelling works amazingly well (I tried them on for a bit too and can confirm!). He said they were also incredible comfortable to wear for the 6 hour flight. Very happy with this purchase and I plan to buy a pair for myself as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dallas, We appreciate your perfect star rating. We're pleased to hear that your boyfriend love his new headphones. The WH1000XM5 is perfect for travelling. Thank you for choosing Sony. Erin
Very nice headphone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i used because 1- comfortable and light! 2- very good sound with EQ 3- good pairing with devices and good call quality Only downside is it’s little expensive but i think it’s worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, Thank you for the amazing review! We're glad you like the lightweight design, comfortable fit, excellent sound quality with options ot adjust the EQ, crystal clear phone call quality, and easy Bluetooth pairing of your new Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
A Video Editors Dream!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these over the XM4's for the acclaimed improvement in bass and I've gotta say, they do not disappoint! My ideal headset serves me well for mobile video editing in an office setting, coffee shop or at home. They have been nothing but wonderful so far. I do have a slight issue with connectivity cut out on my 16 in MacBook Pro but I'm sure a firmware update will fix that soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whelena, We are so glad to hear that you are happy with your new WH-1000XM5 headphones! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl
Not worth the upgrade if you already have the XM3.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fourth headphones from Sony. I won both the 700 n 900 series plus two version of THE 1000(XM3/XM5). For you bass head, the into 710is a good start and for anyone wanting to get more serious the 910. The XM3 was one of the best headphones out there in the market doe the longest time and there is a reason why. With thousands of satisfied reviews...its a no brainer. I was about to get the XM4 but decided to skip it. The XM5 is a good improvement but honestly, I keep going back to my 910 bass headphones. The reason is...its not as loud as I had hope not did it have enough clarity in its bass that made me go ooohh and ahhh. The noise cancelation is pretty amazing but the updated XM3 is quite the contender. If you have the XM4...just wait for the update because when the XM3 got its update, it improved over the XM4. My friend has it and when we compared...it sucks to buy a new model to only have an old model get better through update* which I'm surprised Sony is even good at.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seng, We appreciate you taking the time sharing your review of your experience using the XM5. For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset.
In that case, turn up the volume of both the headset and the connected device.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great intro to headsets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so great! I’ve been using the XM5 for about two months and love the feature of being able to customize the eq levels from amplifying the base, vocal projection, & gaming. Every use has the perfect pitch. Funky color is a plus ! Next step is to see the durability in the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic update, TaeeM!
We are delighted to hear that your WH-1000XM5 headphones are performing "so far so great" after two months!
It's wonderful that you are taking advantage of the customizability features in the Sony | Headphones Connect app to create the perfect pitch for every scenario—from amplifying the bass and vocal projection to gaming. We designed them for that exact level of versatile, high-quality audio customization!
We also love that you appreciate the funky color!
We hope they continue to impress you with their durability in the gym. Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, battery last days, I havent charge them since I got them and they are so comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicG, Fantastic! We're thrilled to hear you like the amazing sound quality, excellent battery life, and comfortable fit of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Overall good. But loses connection often.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Great battery life. Great active noise cancellation. Very comfortable. But all that is thwarted by the issue I and many other users have with the connectivity. It will often drop the connection to my phone, PC, Mac, tablet, or whatever other device I have it paired to. I’ve tried resetting it and unpairing it from every device I own so that the only device the headphones can pair to is the one I’m currently using. Still disconnects. Many great features but I can’t use any of them. I’m returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zzza, While we are glad to hear that you are happy with the sound quality, battery life and noise canceling feature of your WH-1000XM5, we are sorry to hear that you are experiencing issues with the connection. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great headset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and light weight, easy to travel with and packable when in its case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ToniF!
Thank you for reaching out and sharing your thoughts on the WH-1000XM5 headphones.
We are immensely pleased to hear that you find them so comfortable, lightweight and perfect for travel with the included case!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Best Gift Ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this was hands down the best gift I could’ve given my boyfriend. He was holding back from buying them so I went ahead and bought them instead for his birthday before he could do so himself. He had an old pair of raggedy & dirty Bluetooth headphones that had to have a cable connected so they could still work. Let’s just say the quality, the design and just the overall whole concept of these headphones was everything he wanted. I’m so happy with this purchase. Looking forward to buying myself a pair now too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KairyR, thanks for choosing and purchasing our product. We hope that your boyfriend is enjoying his new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned! Really comfortable and rarely ever fall off my head like my beats used to…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanathanR!
We are delighted to hear that you're enjoying the WH-1000XM5 headphones. It's great that you find them really comfortable.
Thank you for choosing Sony!
Best regards,
Estefany