Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Noise-Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something with good noise cancelling while mowing my yard since I have ringing in both ears and loud noise makes it worse. I am very happy with Sony WH1000XM5 headphones. They met my expectations, and I have the added bonus of being able to listen to music while mowing without having to turn the volume way up. They are also great on Microsoft Teams calls and regular iPhone calls. Quality is great. I am very happy with them. And my granddaughter like them too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL,
That's a great use case for the WH-1000XM5 headphones! We're glad to hear they're providing the noise canceling you need to protect your hearing while mowing the lawn, and that the audio quality is allowing you to enjoy your music without having to turn the volume up too high. It's also awesome that they're working so well for your Microsoft Teams and iPhone calls. The versatility of these headphones is something we're very proud of. Thanks for choosing Sony. -Eliab
Superb quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely comfortable, the noise cancelling is excellent, the intuitive features allowing you to have conversations while wearing them are awesome. The app they came with is very customizable to your own personal preferences. The one drawback to bluetooth headphones in general in my opinion is they are a little too quiet for my taste, referring to spotify listening. They have excellent sound quality though and it’s very nice not having a cable tying you to a device while wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateM, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Super sound & noise cancellation w/ few tidbits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My AirPod Max had died recently or unable to charge or pair it to any device. I was in the market looking for quality headphones with noise cancelling and sound. I tried Beats Studio Pro and was good with decent features and a plus was being able to use usb c as a source for Atmos sound quality and charging, but I also wasn’t too satisfy with sound quality and I wanted to try something new other than pay a lot for another AirPod Max or wait it out until the newer model comes out. I got these Sony headphones after reading a lot of reviews and I will say it has excellent sound, build and noise cancellation. Set up wasn’t as intuitive or my pride ignored reading the instructions first and I began tinkering with the headphones by trying to pair it and hoped it would work immediately but ran into some minor connection issues. It’s also necessary to download the app for your phone prior to pairing and for accessing the equalizer. Also having to unpair and pair to a device requires you to read to understand how to listen to high quality audio with and without noise cancellation on or that listening to music is still possible through the aux cable and your device if there’s a port when there’s no charge left. But after the minor inconvenience and the learning curve with using and pairing a non Apple device, sound and noice cancellation is superb. Can’t use USB c for both high quality audio and charging, unless it’s because of the device it’s connected to which was a MacBook Pro M2 Max but I’ve had the aux cable and usb c plugged in at the same time but a loud hissing sound or noise is heard while you use it to watch or listen to music. It’s probably best not to charge and use aux cable and have noice cancellation on or defeats the purpose of trying to block noise out but hearing noise directly out of the headphones. Also could be a firmware update that it needs but I haven’t gone that far yet but if you’re using Bluetooth or just aux cable with noise cancellation on, hissing sound isn’t there and sound quality and noise cancellation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suny, We appreciate your detailed feedback. We're glad that you are enjoying the sound quality, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely light weight. The color is great and material is very soft and comfortable. It connects easily and the battery life is just 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, SANDYR. We're also glad that you like the lightweight design, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, great sound and amazing battery life. I can go days without a charge. Only problem js the setting where your audio turns off when you speak but i went on the app and turned it off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadisonS,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying the high quality, great sound, and amazing battery life of your WH-1000XM5 headphones. It's fantastic to know you're able to go days without needing a charge! Regarding the audio turning off when you speak, this is due to the Speak-to-Chat feature, which pauses playback when it detects your voice. We're glad you found the solution to turn this off in the app.
Best regards,
-Fred
High Quality Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: High Quality Sound, noises cancelling works really well, comfortable feel on my head. Cons: doesn't fold like the XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechKing,
Thank you for the 5-star rating! We're glad you like the high quality sound, noise canceling features and comfortable fit of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Perfect Headphones with possible flaw in some unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, headphones are amazing. Voice quality is very clear and excellent for remote work or chatting while walking (much better than any headphones I've tried before). ANC and sound quality are great. Deducted one star because mine shipped with an odd defect where the headphones would pick up radio stations in certain areas when on, but only in the right ear cup. This has also been reported by others. The process was lengthy (a couple weeks after troubleshooting) but Sony eventually replaced them. Just a heads up if you hear random country music when nothing is on, you're not crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the voice clarity, great sound quality and noise cancellation. And we're sorry to hear about the issue you had with your initial pair of earbuds, but good to know that Sony were able to replaced them. Thank you for bringing this to our attention. At Sony, we are always looking to improve our product quality and features. We have noted your issue about the right earcup picking up radio stations and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Decent Headphones - Pros&Cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones from Sony as always. Pros: Great Sound Quality Automatically shuts off and pauses music Comfortable Noise Cancelling is Amazing Bluetooth range is great. Cons: Battery life is great but I would say the Sony XM3 lasted slightly longer I'm unsure why but the material on the earphone padding feels cheap like it's going to rip or wear out quickly. I'd like the ability to have it clamp down on ears a bit better as they seem to get more loose over time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebW, Awesome! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best quality headphones and versatile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and good talk quality. Ive had bose, garmin, blue parrot over ear and all the top earbud brands reguardless of price attenpting to find the pair with long battery life, quick charging, good sound, and acceptable talk on the phone. So far after a few months i can confirm these sony over ear are finally the ones. It took me years to find the perfect pair. I wear these 10+ hrs a day every single day while operating a plumbing service buisness, so they are durable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahF, we're glad you like our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing Sony. Thanks for choosing Sony. ~Earl
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent features, super comfortable, great battery life. Absolutely would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleM, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Great Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling headphones redefine the listening experience with their exceptional features. These headphones deliver unparalleled noise-canceling technology, allowing you to immerse yourself in your music without distractions. The sound quality is superb, with rich bass, clear mids, and detailed highs. The wireless connectivity and long battery life provide convenience for on-the-go use. Comfortable and stylish, the WH1000XM5 headphones are a top choice for those seeking premium audio and an immersive listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for the 5-star rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig
Good with reasonable conditions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my life, they will not connect to my MacBook, but everything else, android and Apple. They stay charged for a very long time. Fit over box braids and hats. The downside is carrying a bag big enough for the case when on the go- but I'd do that for any headphones and recommend getting sports/ bad weather earbuds since Sony recommends no exposure to rain or sweat to keep the headphones sound and within warranty. I only wear these to work or do errands, not for physical exercise or without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeF, Thanks for sharing your feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Make sure to keep your device's firmware up to date to avoid any performance issues. Thanks and regards, -Craig
Better than AirPods Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says, my personal opinion is that these are better than the AirPods Max. My biggest complaint with the Max is that, though they sound amazing and work beautifully within the ecosystem, they hurt my ears and do not stay in place. These headphones are sooo incredibly comfortable and LIGHT!! The ANC is wonderful and the quick charging is nutty, 50% to 100% in under 15 minutes… no words. My one complaint is that these are unusable while charging, but that charging speed more than makes up for it. If you’re on the fence, come over to the other side. And this is coming from someone miles deep within the Apple ecosystem. 11/10 so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstTimeReviewer,
Choosing these headphones will definitely be worth it. We're truly glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, amazing noise canceling feature, and superb sound quality. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM5 headphones keep you going with up to 30 hours of battery life plus you can get 3 hours worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter (not supplied). The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks for choosing Sony! -Jess
Love!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! Sound quality is out of this world. I have had many other brands of over the ear headphones and these are by far my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ParkerT!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are your favorite by far! It is wonderful to know that the sound quality is out of this world for you, especially coming from someone who has experienced many other brands. We take great pride in our industry-leading noise canceling and audio engineering, so hearing that they’ve earned a top spot in your collection truly makes our day.
Thank you for choosing Sony and welcome to the family!
Best regards,
Gus, Sony Social Media Team
Ditch Airpods, these are worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this so freaking nice. I used to have Airpods which was convenient, but was hurting my ears at some point. I gave these headphones a try and the bass and sound is waaay better! Its esthetically pleasing. Simple design. I find it great that you can customize the controls and sound to whatever you like on the app AND the fact that you can turn off the noise cancelling real quick to talk to someone, just by covering the right side of the headphones... this is nice and convenient! I hate going back and forth with pausing my music, so I love that feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love my Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my Noice Cancelling Sony headphones! They’re such a fantastic upgrade from my old Beats. I use them everywhere – at the gym, in the sauna, and even at home. The sound quality is just incredible, and the noise cancelling is top-notch. Plus, they feel so comfy over my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixH, Great! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
All about that bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones for flights to Europe and they were perfect. The nice bass sound was fantastic, too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FerNess, thank you for the amazing 5-star review! We couldn't be happier to hear that the Sony - WH1000XM5 headphones made your flights to Europe more enjoyable. Whether it's the powerful bass or the noise-canceling performance, they're built to deliver a premium listening experience—especially when you're on the go. Wishing you many more great trips and playlists ahead. Thanks for choosing Sony! Best regards, -Dominick
Get one!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Comfy, light weight, and cancel the noise out perfectly. Fancy settings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi APellegrin, Thank you for the excellent review! Glad you love the comfortable fit, lightweight design, and top-notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable, fantastic noise cancellation and exellent sound. Highly recommend over Bose, and the airpod max are too bulky for my travel needs so theyre out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mukul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Good!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, very lightweight. Connectivity isn’t as good as Apple products but still decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi renzo, We're glad that you like the light-weight design and sound quality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin