Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones! The sound quality is amazing! I love that it has an app to control the quality of the sound, and that it has a built in Google. They have so many features to them from course cancelling, the ability to stop the sound when speaking so that u can carry on a conversation. The battery life is also very good. If you are thinking about getting these, just get them you will love them.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed the best, RavenF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Very Comfortable and The Sound Is Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Them For About 6 Months And I Love The Way They Sound And Are Very Comfortable and The Battery Life Is Great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TobiasM Awesome! We're glad that you like the sound, comfortable, and battery life. Thank you for choosing Sony. Erin
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really Good headphones, love the battery life and the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosO,
We're so glad to hear that your Sony headphones are delivering really good sound and battery life that you love. Thank you so much for the fantastic 5-star rating—your appreciation for both audio quality and long-lasting performance truly means a lot. The WH-1000XM5’s combination of immersive sound and extended playtime is something we're especially proud to offer.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Great for music
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the battery lasts for a very long time but they dont feel like the price you pay for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Killer sound, icky headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for over ear headphones for 3 years. Love the Bose 700s but they’re fading fast. Everyone recommended the XM5s and for good reason— the eq is incredible and makes finding the right sound possible. ANC is very good, no issues with connectivity, overall solid product. My issue with the headphones is they are uncomfortable to wear for more than an hour. I use them for work and find I have a headache where the headband sits on the top of my head after about only an hour of wear. I don’t have a large head, more on the average/small size, but something about the headband pushes awkwardly on me and no amount of adjusting has fixed it. The earcups also sit a bit low on my head, even with the headband tight, so the top of the earcups sit right above my ears. To wear them for past a hour, I wear a ball cap with the XM5s over the top for a bit more cushioning to be comfortable. The ear cups are also a bit on the warm side to me and I don’t run hot as a person. I do recommend the product, but highly recommend trying them first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahB,
Thank you for sharing such a detailed review! It’s great to hear how much you appreciate the sound quality and ANC on the WH1000XM5 headphones—they’re definitely a standout in those areas. We’re sorry to hear about the discomfort you’ve experienced. You can follow this link on the steps recommended on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5.
Thank you for your recommendation, and for choosing Sony! We look forward to improving your experience!
Sincerely,
Maria
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a major update from Sony WH-1000M4. If you have M4 then no need to replace it. Battery life is good, design is better then M4 Sound quality : Sony is the best that money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sumanth! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Worth the money!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything I could ask for! Excellent noise cancellation, ability to switch between two devices seamlessly, and they feel good on your head. I guess the only negative part about these headphones is the Sony app, as the headphones don't stay connected to the app per say all the time so when you open the app it takes a few seconds to connect. Other than that these are a great set of headphones, and well worth the price! I've had them for months now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi friendlyghost3,
We're glad that you are enjoying the noise canceling function, multipoint function, and comfort of the headphones. Your feedback about the Sony Headphones Connect app is greatly appreciated.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love. The noise quality and noise cancellation feature are so good. I recently had my Apple headphones break and got these to replace them and I like them so much more than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback, MilaH!
We are absolutely thrilled to hear that you absolutely love your new WH-1000XM5 headphones!
It's rewarding to know that the noise cancellation feature and noise quality are so good. We are especially delighted to hear that you prefer these headphones to your previous Apple ones!
Thank you again for choosing Sony for your listening needs!
Best regards, Gus, Sony Social Media Team
The best over ear headphones for all purposes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best over ear headphone on the market. I can still use noise cancellation when playing my ps5 and the eq on the app mixed with the adjustable eq on Spotify can really make for an amazing sound experience. They pair up instantly with my iPhone and they are sleek and light. I’ve fallen asleep multiple times without noticing these were on my head. Would recommend over AirPods Max, they are cheaper, lighter, and have better sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyL, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved it. The sound quality, noise cancellation and comfortability are mind blowing. I also have Sennheiser Momentum 4 and Bose Quite Comfort Ultra. among them I prefer the Sony one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soumik, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
My fifth pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation however between the touch pad control system and the size adjustment not having any click into the place it definitely is annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonY,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the sound quality and noise cancellation of your WH1000XM5 headphones. We also understand how the touchpad control system and size adjustment could be more intuitive with a tactile click, and we apologize for any inconvenience this may cause. Please know that we will share your valuable feedback with our team to help improve future designs.
Best regards,
-Fred
Nice Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That is the best headphone i have ever use. The sound quality is incredible especially playing classic music. Comfortable wearing, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinT, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Battery life is good. Connectivity is great even at far with walls in between and im still not having connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidS,
Thank you for sharing your feedback on the WH-1000XM5 headphones. We are beyond pleased to hear that you are enjoying the great sound quality, good battery life, and strong connectivity even over long distances and through walls. It’s rewarding to hear that our product has positively impacted your experience. Thank you for choosing Sony!
Best regards,
-Fred
Great headphones, if a little expensive...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent this much on headphones before, so by no means am I an audiophile. These headphones sound fantastic! There are so many really cool features that remind you of the reason you dropped $400 dollars on some ear speakers.. They connect to everything effortlessly, they pause automatically when you start speaking to someone, you can hole the right headphone to turn on the external mics so that you can listen to someone talking to you, etc.. These have my vote for being worth the price, but only just worth it. Good job Sony, these are fire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanTheReviewMan, Awesome! We're glad that you are enjoying the audio quality, features and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones - Just don't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after listening to them side by side with some AirPod Max's. The sound was a little better and they were much lighter. After almost 2 weeks of using them daily for 8+ hours for work, I came to the conclusion that my right ear was not comfortable in them and I could feel the inner lining of the ear cup pressing against my ear. I dealt with it for 5 more days than I probably should have. It made my ear sore from the pressure and rubbing. I am really upset because I liked the weight and sound quality. The ability to pair to multiple devices seamlessly made them PERFECT for me. I had them paired and connected to my work laptop and my gaming laptop. When a work call came in, it would mute the sound from my gaming rig. Overall, a GREAT headset for anyone...except me and my big ole ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JShives74, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the weight and sound quality of the WH1000XM5. We're sorry to hear that you have an issue wearing your SONY unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Great for flights and business use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot and mostly use my headphones on airplanes. The noise canceling works very well and I now I'm tapped on the shoulder by my seat mates because I don't hear the FA. Easy to use and to charge. I can easily be on a trip for 4-5, use the headphones on two, three hour flights and some time in the office without having to recharge. I have also used them for being on calls and was told my microphone audio worked very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CharlieS!
We're thrilled your WH-1000XM5 is the perfect travel companion. Since the noise canceling is so effective, try placing your hand over the right ear cup to activate Quick Attention Mode—it lets you hear the flight attendant instantly without removing your headphones!
We’re glad the battery life and mic quality are keeping up with your busy schedule. Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Love them + my Best Buy Total Tech coverage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. And that’s coming from someone who has the 3rd gen of them (they got old) Apple AirPods Pro Max (too heavy!) and short-term tried 2 Soundcore models (NC isn’t strong enough, and a little uncomfortable) Sony’s WH1000XM5 can’t be beat. They’re well designed, comfortable, sturdy, and the noise canceling is out of this world! Purchased two at Best Buy with my Total Tech membership for that 2 year coverage, that’s a match made in heaven! My spouse and I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corgi, Awesome! We're glad that you like the designed, comfortable, and the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good quality, and they are very comfy !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickA,
That's wonderful to hear! We are so glad you're enjoying the sound quality and comfort of your WH-1000XM5 headphones. Your feedback means a lot to our team.
Thanks for choosing Sony.
Best regards,
Eliab
Love this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very comfortable and lightweight. The battery life is beyond amazing. Great purchase overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JesusR! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
Best Headphones On the Market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several pairs of over the ear headphones, but none compare to the Sony - WH1000XM5. The noise cancelling is superb and the sound quality is crisp. Battery life is excellent. Having the app to make adjustments to sound quality is a plus too. It's a great investment and I'm happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SerenityDelta22, We're glad that you like the sound, noise canceling, use of app, and battery life. Thank you for choosing Sony. Erin