Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10104664
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing everything is so clear 10/10 I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahL!
Thanks so much for the 10/10 rating and the recommendation.
It is truly wonderful to know that the sound clarity of the WH-1000XM5 stands out so much for you!
Thank you for selecting Sony!
Best regards,
Estefany
Stunning sound and fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a set after hearing them in store. I love the sound and fit especially. Simply stunning. I use a streaming music service that includes the 360 suround audio which is a nice plus. The app is as easy to pair and use as anything else, and these head phones are now my daily drivers. Definately worth the price for admission.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cl3anb0y,
Thank you for the purchase! We're happy to hear that you love the sound quality, fit and smart features of the headphones. Thank you for choosing Sony!
-David
Great sound, comfortable to wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyTater,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the excellent sound quality and comfort of your WH-1000XM5 headphones. The sound quality is a result of a combination of features, including a newly developed 30mm driver unit with a lightweight and rigid carbon fiber composite dome. This design allows for high-frequency sensitivity, ensuring a clear and natural sound that's true to the original recording.
Thanks for choosing Sony, have an amazing day!
DiegoV
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sond quality is top notch, the ANC is second to none, 40 hour battery, call quality is excellent, it's worth it's premium price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony WHAAAAAT
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, amazing audio awareness, and maximum comfortability. Sony is always a top choice for audio quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drew,
Thank you for choosing Sony!
We're beyond pleased to know that you're loving your WH-1000XM5 headphones! It's great to hear that you're enjoying the excellent sound quality, incredible sound perception, and ultimate comfort. We truly appreciate you recognizing Sony as a top choice for audio quality—that's exactly what we strive for! Thank you so much for sharing your positive feedback.
Best regards,
-Fred
worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound, comfortable, and just better compared to other headphones at its price range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Secret, thank you for the fantastic review! We're immensely pleased to hear that the Sony - WH1000XM5 headphones are delivering in both sound and comfort. It's great to know you find them a worthwhile investment and a step above others in their price range. They're built to offer an exceptional listening experience with advanced noise cancellation, crystal-clear audio, and all-day comfort, and we're so glad they're living up to the hype. Thanks for being part of the Sony family! Regards, -Dominick
Best Freaking Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort and sound quality of these headphones is exceptional. I love the accompanying app which allows me to customize the sound equalizer and other features. These are the most comfortable headphones I have ever owned; I wear them when I study, clean, and craft. Amazing noise canceling ability with very user-friendly ability to temporarily disable it either manually or by voice. Easily one of the best tech purchases I’ve ever made.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with us and for the positive feedback, KatieKaffe! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Better than Beats and Bose; how IDK.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to have words for these. The sound quality, bass, clarity, 40 hr battery, noise canceling Im in a loud metal stamping factory and i only hear my music. The putting your hand over the right headphone to quiet down the music as well as noise cancelation, so you can hear whoever it is wanting to talk to you is an amazing great idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadK, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Sony xm4's rock !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during after Christmas sale. Incredible sound.... handsome headphones. Battery life is super....the blue color hides fingerprints and smudges. What are you waiting for.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregM,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-David
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight headphones. Super comfy great for work or travel. I use them for work on a daily basis great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EmmanuelJ, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, great sound. What more could a user ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MusicLover!
We are so glad to hear the WH-1000XM5 is hitting all the right notes for you! It’s great that you found the setup easy and the sound great—that’s exactly what we aim for with our flagship noise-canceling headphones. Between the Integrated Processor V1 and the HD Noise Canceling Processor QN1, you're getting some of the best audio clarity and silence in the industry.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Works great!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, super long battery life, wish it could get a little louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollinRhodes, Amazing! We're glad that you like the comfort and battery life. For low sound level, the following steps might help fix the issue:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Thank you for choosing Sony. Erin
Great headphone sound and price point.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always the question of MX4 vs. MX5. I own both and the MX5 has far greater noise cancellation with the same tone quality as MX4. More ear cup space makes these retain less heat and therefore more comfortable. If youre flying as much as me, the noise cancellation is scary good on a plane (no crying babies). I highly recommend these headphones and the Sony app offers very adaptive tuning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregH, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound and very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones I have ever bought and the noise cancelling is really nice! The headphones are also lighter and more comfortable than I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, thank you for this wonderful 5-star rating! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Lou's SONY XM5 8/23
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY WH1000XM5 are Undeniably the Best Yet Ever in Wireless Headphones. The Built-In Microphones in Both the Earpiece is an Innovative Masterpiece. One Example is, I owned a Pair of XM2 (of the multiple I've owned) for a period of 3Yrs& 2Months. and worked as good ax the Day I bought them. I'm Wheelchair Bound with a Back Pack affixed to the Back of the 'Chair'. Had it Not been for them being STOLEN out of the Back Pack while I was on a Community Transit Bus I WOULD Still have Them. I had taken them off & put in Bk Pk for just a minute due to mechanical Wheel Chair Problem. When after getting off the BUS & Trying to get them, They WERE GONE. NOW, I CAN SAY I'm Glad because I was checking for Headphones again after checking the 4 TOP BRANDS Over and Over SONY WINS 'Hands Down' over ALL Others. SONY Wins in ALL My CK Points, Style, Head and Ear Comfortability, Personal Cosmetic Appearance Value, Multiple Options for Every Imaginable Listening AND Hearing Preferences with the Microphones in the Ear Piece is ABSOLUTE GENIUS. The Pleasantries and Functionality Abound in This Excellent Display of Space Age Technology. SO, This is a testimony to the Days and Hours along with the Miles I put in Testing and Trying Out THE TOP BRANDS and Comparing Them. All to Find the BEST Headphones I could Buy and AGAIN SONY WINS, ALL the Others could Not Even Compare. I have Only Listed JUST a FEW of the Articles of Comparison Testing I was Committed to Endure and came away with THE BEST on the Market Today, SONY HEADPHONES WH1000XM5. Thank You, LCH
I would recommend this to a friendBrand response from SonyListens
Posted .Your feedback is greatly appreciated, LOUsSONYXM5AUG2023! We are also pleased to hear that you love everything the WH1000XM5 has to offer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, love the color! Perfect for the airport or the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User970821,
Thank you for choosing Sony!
We couldn't be happier to hear that you love both the sound and color of your WH-1000XM5 headphones. It's wonderful to know they're perfect companions for your airport travels and gym sessions. Your enthusiasm encourages us to keep crafting products that fit seamlessly into your lifestyle.
Best regards,
-Fred
My headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re better than the ones I returned. The ones I returned were not loud enough. The Sonys are loud enough however, the problem with the Sonys are “Connecting” them they don’t always work the first time - this needs to be fixed. I bought them because my Sony TVs are superior to others I’ve had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marv,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you find them loud enough and superior to the ones you returned. We appreciate your loyalty to Sony products, including your Sony TVs.
Regarding the connectivity issue you mentioned, we understand how frustrating it can be when the headphones don't always connect on the first try. This is valuable feedback, and we will pass it on to our product development team for further investigation and potential improvements.
If you continue to experience connectivity problems, you might find some troubleshooting steps helpful. For instance, ensuring that the headphones' firmware is up to date can sometimes resolve connectivity issues. Additionally, resetting the headphones or re-pairing them with your device might help improve the connection stability.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204611?cpint=spt-mdr_triage_00204483_pairing
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your review and for choosing Sony. Your input helps us enhance our products and services.
Best regards,
Romeo
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones! The sound quality is amazing! I would highly tecommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottR,
We’re thrilled to hear you're enjoying the amazing sound quality of your WH-1000XM5! Thank you so much for the high recommendation.
Thanks for choosing Sony.
Best regards,
Eliab
Game changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, excellent quality sound in base and clarity. The noise cancellation is pretty decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ROMANR,
Thank you for choosing Sony!
We're excited to hear, such positive feedback about your WH-1000XM5 headphones! It's great to hear that you enjoy their lightweight design, exceptional sound quality with rich bass and clarity, as well as the impressive noise cancellation. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Music
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. They fit over all her piercings. The charge lasts and they are very responsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Espi1984,
Thank you for choosing Sony!
We're delighted to learn that your daughter is enjoying the WH-1000XM5 headphones! It's wonderful to hear that they provide a comfortable fit and that their impressive battery life and responsiveness have surpassed her expectations.
Best regards,
-Fred