Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$289.99
Save $108.01
Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6177 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 6,177 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound love you can control eq settings and work great even with apple

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickN,

      We are honored to hear that you think the WH-1000XM5 headphones have amazing sound! We are glad that you love the ability to control the equalizer settings and that they work great, even when paired with your Apple devices.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    <3

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't completely convinced to buy them but I don't regret it. Theyre comfortable. They sound super good and they connect super fast. I like that it can be adjusted on the cell phone. I also like the small package in which they come.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarielisV, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love the M5s

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. The sound quality and noise cancelling was done very well. I use it to study and when I need to go in my own world. Battery life is also very long. I don’t have to charge it for a couple days with constant use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Regina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really good sounding

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the last model. Sounds great. Noise cancelling on planes is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dxdaytripperxt,

      Thank you for choosing Sony!

      We’re honored to hear that your upgrade to the WH1000XM5 headphones has enhanced your listening experience, particularly with noise cancelling during flights. Your feedback reinforces our commitment to delivering advanced audio technology and comfort for our users. Thank you for taking the time to share your impressions.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound and design

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this series since M3 and its only gotten better with each iteration. The M5s sounds fantastic, great nose cancellation, the design is an overall improvement over the previous generation. The new carry case is also sleeker. One thing i miss about M4 is the NFC quick connect, M5 didn't have a nfc tap to connect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Badapex, Thanks for sharing your experience with the Sony XM5 Wireless headphones. We're glad that you are happy with it. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. We also appreciate your feedback regarding NFC. This can help us improve in the future. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are comfortable, light and noisy. Battery life ia amazing along w how long it takes to charge. Only complaint is how easy fingerprints show up on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony We're glad that you like the battery life and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product I use every day at the gym and the battery is durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AlejandraH!

      We are so pleased to hear that you love your WH-1000XM5 headphones! It's rewarding to know that they are your daily companion at the gym and that the durable battery life is meeting your needs for extended use.

      Thank you again for choosing Sony to power your workouts!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones, just have to tweak the EQ

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out the box you may be disappointed by the sound, but after looking up posts on the best EQ settings i have zero complaints. Noise Cancellation is amazing, and headphones are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dmnj605, We're glad that you are enjoying the noise canceling function, comfort, and sound quality after customizing the EQ settings. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best by far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Noise-Canceling over the ear headphones I have ever used. The sound quality is second to none and the noise canceling feature is flawless. Also, these are very comfortable, much more so than the SM4 I used to have. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NewHP, Awesome! We're glad that you love the new WH1000XM5 wireless headphones. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony M5 better than Bose!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sold my m3's. these sound better and have a longer battery life. of couse the noise cancelling is great. just used them on a 3 hour flight sitting 2 rows away from screaming baby. i watched a movie hand did not hear the baby at all, even during quiet scenes. better than the bose headphones i have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corey, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Super comfortable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable almost don’t even notice they are on. The noise cancellation works great, not a lot of bass. They don’t get really loud, good quality sound but not noticeable difference between other brands in my opinion. Overall really good and most comfortable headphones in that size class.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of the music in there are very comfortable on your head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rei1173, We're pleased to hear you love the sound quality of the WH-1000XM5 and find them comfortable to wear. Thanks for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphonesm

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the new Sony headphones. Did not have the earlier version so I can’t compare however these headphones are comfortable and extremely quiet on planes where I use them the most. Love the ability to speak and the system allows me to hear what is being said then going back to quiet after a few seconds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dooley139, amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect for airplanes!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is top tier and the ability to quickly cover one side to hear around you is very handy. The music quality is also above average. Great headphones for traveling, and the battery lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric Great! We're please to hear that you like the noise canceling function, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    98% perfection

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down top 5 if not the top 1 in overall spec. Comfort and Audio is just top of the top tier. If you got the money for it or see a good deal, then get it. Only downside is that it's not foldable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jelly, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We're also glad that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The besr headphone I ever used for the budget. Good sound quality and long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoshanA, Awesome! We're thrilled to hear that you find your WH-1000XM5 to be the best headphones you've ever used within your budget. It's great to know that you appreciate the excellent sound quality and long battery life. Your feedback is invaluable to us, and we're glad that our product meets your expectations. Enjoy your listening experience, and thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound and Features

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones, they are extremely comfortable the noise cancellation is top tier. The sound is otherworldly. I love all the features it includes and how simple it is to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Emily! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality headset from bestbuy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5star quality, exellent performance i love this headset

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star review, GarryL!

      We are absolutely delighted to hear that you love your WH-1000XM5 headset! It is wonderful to know that the performance and quality are meeting your expectations. We’ve worked hard to ensure these headphones deliver a world-class listening experience, and hearing that they’ve earned a "5-star" rating from you makes our day.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Get them if you like nice things.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to replace my bose 700 quite comfort i got about 4 years ago and it seemes everything ia an upgrade. The battery seemes like it last for days on end. And I use them atleast 3 hours a day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TannerM, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wonderful Noise Cancelling Headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM5 is a very comfortable, flexible noise cancelling headphone which has very great sound. They feel light and you forget that they're on your head after a while. The noise cancelling works great and I mainly bought them for traveling, but I use them at home when it's late at night.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi skynet, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl Sony_US