Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10187839
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Amazing sound, horrible build quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone sound amazing, have great noise cancelling, and are extremely comfortable. I’ve spent entire workdays with then on and never felt like I needed to take them off. Unfortunately, the weak hinge snapped on me out of nowhere and the headphones have become unusable. Apparently, this is an incredibly common issue with these headphones that Sony refuses to acknowledge. I wanted to love these headphones, but its not worth the money for less than two years of usage. Sony needs to fix this build issue on their next headphones and acknowledge the mistake on the XM5s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi themerriest, We are sorry to hear about what happened to your Sony WH-1000XM5. We would like to ensure that you are getting the assistance that you need with your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort, Weight
Super light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so light, easy to wear for long periods without hurting my ears or giving me a headache.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rubyq,
That's good to hear! We're glad you like the lightweight design and comfortability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Good but with some faults..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones as my first pair of over the ear headphones ever. After seeing multiple reviews online it seemed like they were only rivaled by the Airpod Maxes. When I got the headphones I immediately didn't love the sound quality. You have the option to change the EQ in an app that you use to customize the headphones as well as their transparency mode. In my opinion the bass is very lacking. You either can barely get any of it or you turn it up and it drowns out the higher end. The touch controls are very handy and easy to figure out. One more issue I had was with the noise cancelling. I'm not expecting noise cancellation to create complete silence but I could nearly hear everything when I used it. I was surprised with how lacking it was. Eventually I ended up taking these back and buying a pair of APMs. Not only is the sound better but the noise cancelling is impressively better. Both have a great transparency mode but with the Sony's you feel like you're talking through headphones because everything sounds muffled or as if it's coming through a megaphone if that makes sense. With the Maxes it's like you're not even wearing headphones. I'd say if you're an Apple user to just save up and invest in the APM's. If you want a nice pair of headphones that are close in quality then these are the next best step. Be aware you may need to tweak the EQ first if you're not getting the sound you desire and definitely don't expect the best noise cancelling. Even Bose are better when it comes to ANC. Overall, decent pair of headphones but just not suited to my needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi moonchild734, We appreciate your detailed feedback. While we're glad that you find this a decent headphones, we regret that the headphones did not fully met your expectation and doesn't suit your needs. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider Sony in your future purchase. Regards, Erin
- Pros mentioned:Battery life, Sound quality
Best headphones for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset with amazing sound cancelation, sound and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodrigoN,
Thank you for the purchase and we're happy to hear that you like the noise canceling, battery performance and price point of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great quality, but maybe mine is defective?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from the XM3 model (which I loved, no issues at all) and even though these are great headphones with great sound quality, I’d barely consider them an upgrade. The sound quality is barely better than my old ones (the bar was pretty high to begin with though) & there are some new features that I don’t use much but they’re still cool. However, the thinner headband means it hurts my head after a while, whereas I could wear the XM3’s for hours on end without any discomfort. On top of that, there’s a very startling thumping noise that occurs ever so often that’s louder than the music. It sounds as if someone is hitting the ear cuff from the outside. Also, ever so often, they will shut off for no reason at all. Not because it ran out of battery, not because I pressed the power button, not for any known reason. It just turns off. It turns right back on when I press the power button, but it sure is annoying. Maybe I got a defective product, but it was new from an unopened box. I’m pretty disappointed by those irritants but since it still has Sony’s trademark quality and functions well the majority of the time, I’ll deal with it until I can afford to replace them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbie, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. It is recommended to extend the slider to its full length before putting on the headset for more comfort. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=slider
For low sound quality, or noise or unusual sound can be heard, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise
If the headset is tuning itself off, please follow this link:
https://www.sony.com/electronics/support/articles/00278419?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Debated on the XMS5 since my nephew had a XMS4. I was completely blown away by the 5 (they don’t fold up like the 4) the sound is incredible. They knock the BOSE out the park, (my personal opinion). They also have an app that my nephew downloaded for me and I can make adjustments to the sound and many of the other features. My nephew is doing chores around my house to make extra money to purchase the XMS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harpo, Great choice! We're glad that you are enjoying the audio quality and features of the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
My Sony My Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these headphones. From the color, sound and overall functionality. Noise Cancellation is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello UlandaR,
Thank you for your wonderful feedback on the WH-1000XM5 headphones! We're thrilled to hear that your son loves them. The color options, superior sound quality, and overall functionality are indeed some of the key features that make these headphones so popular. We're especially glad to know that the outstanding Noise Cancellation feature is making a significant difference. Enjoy the seamless listening experience!
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best Headphones on the market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great sound, amazing look, excellent noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi papaguavo
You definitely made the right choice! We're thrilled to hear your enjoyable experience with the incredible sound quality, comfortable fit, design, and noise canceling features of your headphones. With WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony! - Kris
My son loves them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There my sons and he loves them. Je waers them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoderickA,
Thank you for choosing Sony!
We couldn't be happier to hear that your son loves the WH-1000XM5 and wears them all the time. Knowing that our product has become a part of his daily life truly means a lot to us. We appreciate you sharing this wonderful feedback and hope the headphones continue to bring him great enjoyment.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, amazing sounds and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caarlo19, Excellent choice! We're pleased to hear that you like the audio quality and comfort. Thank you so much for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound and noise cancellation Great comfort
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelR, Amazing! We're glad that you like the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's definitely better then the xm4 in terms of anc and sound but the old design and touch pad are better on the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DragonMarked,
We appreciate the feedback and we're glad to hear that you like your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
The best value and quality headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great over the ear headphone that is comfortable, has good noise cancelling, and high quality sound. Mahalo Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808shopper,
Awesome! We're happy to hear your enjoyable experience with the great sound quality, comfortable fit and noise canceling features with your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
They are awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far my second favorite headsets (AirPods Max is my favorite). The ANC is top notch and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi performa64, Great! We are glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Over ear head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound sound and comfortable. The noise cancellation is pretty good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Windwomen1, we're glad you like the sound quality, comfort and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality, Weight
Excellent product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing feel, lightweight, noise cancelling feature is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamGh, we're glad you like the fit, weight and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it all the time battery life is great and sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Novo, Excellent choice! We're pleased to hear that you like the battery life and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and extremely comfortable to wear. Cancels out all the annoying people around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryP, Awesome! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sounds amazing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound beautiful. Very good bass and hear things very crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bann, excellent! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Prefect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality best comfort and consistency
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Amazing! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin